This is definitely NOT a three star hotel by any stretch of the imagination!
My colleague and I booked two double rooms for a work trip, thankfully only for one evening. We were both given rooms on the lower ground floor, next to the restaurant. In the hallway leading to both rooms there was broken glass on the floor and a broken door leaning against the wall. My room had three small children's beds (i.e. not a double room) and directly outside my single glazed window were steps leading straight down from the busy street directly into my room. It felt unsafe.
On top of this, my colleague's room was dirty - fake eyelashes and hairs on the bedspread, crumbs on the furniture. Everything smelt musty and felt a bit sticky. After a quick discussion in the hall we decided to ask for different rooms. The receptionist was incredibly aggressive, accused us of spending half an hour in the rooms already (10 minutes at most) and was, to be frank, downright rude and quite scary.
She insisted on inspecting both rooms and marched us back downstairs with a small child tucked under her arm. She refused to acknowledge the mess in my colleague's room and insisted she couldn't change her room because she had moved the bedspread (to check for more hairs). Then, even more bizarrely, she refused to change my room because she decided there was evidence that I had 'done a kaka' in the toilet. (Accusing me of this involved her squatting down in the bathroom, still with the child tucked under her arm, and trying to look inside the toilet bowl from a very odd low down angle, then standing and pointing and shouting at me. It all felt a bit rehearsed and I felt very sorry for the poor child.)
Unfortunately the rooms had been pre-paid by work and we couldn't afford to move. We both went to bed in our clothes because of the dirty feel of the place. Neither us had any sleep - as well as the noise from the street and the restaurant, there were street lights, itchy bedclothes, bizarre noises all night (moving furniture at 3am?) and general fearfulness due to the awful aggressive woman.
Needless to say we didn't bother with breakfast and left as soon as we could.
- Official Description (provided by the hotel):
- The Holland Court Hotel is a beautiful 3 star hotel with all the facilities the discerning business traveller or tourist would require. The Holland Court Hotel comprises of 27 bedrooms set across 2 period buildings, across 4 floors. All rooms are accessible from the main reception. All rooms have a uniform decor, comprising of the very best in hospitality any hotel guest would require. Our staff are friendly and courteous at all times, and will always attempt to assist you quickly and efficiently with any requests you may have during your stay with us. The hotel is open 24 hours a day 7 days a week and members of staff are always on hand to assist. Guests are able to check in and out of the hotel at any time, day or night. The Hotel is located on the Holland Road, Kensington Olympia, at the heart of Central London. All travel links are within short walking distance, as are some of the best sights to visit in London. ... more less
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- Also Known As:
- Holland Court London
- Hotel Holland Court
- Holland Court Hotel London, England