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All reviews bayswater tube station continental breakfast hyde park single room westbourne grove kensington gardens notting hill restaurants and shops yogurt central line safe area minute walk quiet street the hotel is clean rooms are small excellent location heathrow express
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Reviewed 5 weeks ago

the hotel was nice and clean.
we did not get the room we ordered when we checked in very late at night, but first thing in the morning the manager took care of it and changed our room.
overall we enjoyed our stay.
very close to metro stations.

Date of stay: June 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Odyssey46349917174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded 5 weeks ago

Good morning,

Many thanks for your excellent review of the Phoenix Hotel London. We are delighted that you enjoyed your stay with us and in particular our rooms and location. We look forward to welcoming you back in the near future.

Kind regards,

Phoenix Hotel London

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019 via mobile

I stayed in a single room and although small everything was there that I needed and more.
The quality was high and the sheets and towels were like new.
The cost was at least £200 per night less for the same services and I would definitely both recommend it and stay there again.

Date of stay: June 2019
Trip type: Traveled on business
Thank markjbrowne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded June 10, 2019

Good morning,

Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. Please do contact us directly for our best rates as these vary depending on availability and demand. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future!

Kind regards,

Phoenix Hotel London

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Reviewed June 5, 2019

My wife and I thoroughly enjoyed our stay at The Phoenix. We found the hotel staff to be both helpful and pleasant. They provided excellent restaurant recommendations, several of which were only a short walk from the hotel. The rooms were well appointed and clean. We enjoyed the full British breakfast several mornings. The food was tasty and served by an attentive wait staff. It's a long way from Louisiana to London and The Phoenix made our stay in the city all the better.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
2  Thank Bob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded June 5, 2019

Good morning,

Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated and we will be sure to pass your kind comments to our staff. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future!

Kind regards,

Phoenix Hotel London

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Reviewed June 4, 2019

Really great location, close to 2 tube station. Walking distance to Hyde Park.
Staff is helpful and polite.
The room is very clean, although a bit small. The bed and pillows is very comfortable.
Breakfast is good and was included in the price.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded June 4, 2019

Good morning,

Many thanks for your excellent review of the Phoenix Hotel London. Your feedback is much appreciated. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back in the near future.

Kind regards,

Phoenix Hotel London

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2019

The hotel was located two blocks away from a little shopping street with couple of pubs and restaurants. Streets around the hotel were quiet. Two underground stations at walking distance as well. The room and public areas at the hotel were clean and cosy. The staff was friendly and they lend me a power adapter too. The room was quite small, but that was at knowledge when making the reservation, so that was no issue. The breakfast buffet was good and versatile. The weather wasn't that warm at the time, but the lack of AC might be an issue if hot outside.

Date of stay: May 2019
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank TPS1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest Relations H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded June 3, 2019

Good morning,

Many thanks for your review of the Phoenix Hotel London. Your feedback is much appreciated. We do not have air conditioning but we do have fans in all our rooms. We are so glad that you enjoyed your stay with us and we look forward to welcoming you back in the near future.

Kind regards,

Phoenix Hotel London

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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