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Reviews (1,871)
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Show reviews that mention
All reviewsbayswater tube stationhyde parkcontinental breakfastsingle roomkensington gardenswestbourne grovenotting hillrestaurants and shopsyogurtcircle lineboiled eggsminute walkquiet streetplace to sleepbreakfast staffthe hotel is cleanexcellent location
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145 - 150 of 1,871 reviews
Reviewed August 13, 2017

Central location close to major tube stations and vibes area. Great value , clean , small rooms though , and adequate breakfast. Close to Hyde Park for great walks and good transport links . Always popular though !

  • Stayed: June 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Edmund B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded August 17, 2017

Dear guest,

Thank you for your positive comments.
We are delighted you choose the Phoenix Hotel and we hope to welcome you
back on your next visit to London.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2017

Beautiful hotel central in London. Very good well-kept hotel with beautiful living rooms and also good breakfast.The hotel had beautiful flowers several places in the hotel and for a moment I thought I had come to Astoria Hotel. Very good service by hotel staff./
Vakkert hotell sentralt i London. Meget godt bevart hotell med vakre stuer og god frokost. Hotellet hadde vakre blomster flere steder på hotellet, og for et øyeblikk trodde jeg at jeg hadde kommet til Astoria Hotel. Meget god service av hotellpersonalet.

Room Tip: Nær Hyde Park og Bayswater/Queens Road stasjon. Trivelig handlegate og flere busser kjører til Oxford street/Regent street og M&S
  • Stayed: August 2017, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bernard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded August 17, 2017

Dear Bernard,

Thank you for taking the time to put a review and awarding Phoenix Hotel your top score. We are delighted to know you enjoyed your stay and service.
Hope you will return to the Phoenix or Kensington Gardens Hotel on your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2017

I have stayed here before and while my single room was small, its great value and clean plus in a good location with friendly professional staff. Breakfast being included is a bonus. The bar and lounge areas are also a nice place to relax and get some space should the room be too small.

  • Stayed: August 2017, traveled on business
    • Value
    • Rooms
    • Service
Thank JetSetterJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded August 9, 2017

Dear Guest,

Many thanks for your kind feedback on your stay at the Phoenix Hotel.
I am delighted to hear all the staff were friendly and you relaxed in our lounge, bar area.
All the team look forward to welcoming you back soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2017

This was my sixth three-week stay over the past seven years. With all the trials and tribulations of travel today, it is comforting to know that the Phoenix can be counted on for a sincere welcome. The staff are the most congenial and accommodating-- many are of long service. The hotel is on a very quiet street, but just a block away is a lively neighbourhood with all amenities: Marks & Spencer, Boots, post office, Tesco and Sainsbury expresses, bank, pubs and numerous multi-cultural restaurants. Even a hardware store! Bayswater and Queensway tube stations are very nearby, as is Kensington Gardens.
The hotel is extremely clean and comfortable. The quality of maintenance is commendable, There are attractive lounges and a bar that serves refreshments and light snacks throughout the day. An ample continental breakfast is served between 7 and 10, but early-morning travellers are not sent away with empty stomachs. Rooms have a kettle for tea, instant coffee and hot chocolate making. Cookies left after the room is cleaned is a nice touch.
With each stay over the years, my room has been quietly upgraded without my asking for any consideration. The rate has remained stable.
In so many ways the Phoenix is a treasure and is enthusiastically recommended.!

  • Stayed: June 2017, traveled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank waba2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded August 9, 2017

Dear Guest,

Thank you for you for taking the time to write a wonderful review.

It gives me great pleasure to know you return to the Phoenix Hotel each year and that all the staff go our of their way to make you feel at home with us.
We are pleased you enjoyed your stay including the great location, and all our the team look forward to welcoming you back soon.



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2017 via mobile

The place is centrally located. Easy walking distance to Bayswater and Queensway underground station with different food cuisine establishments, grocery, souvenir stores and a Catholic Church along the way. There's a mall around the corner across from the hotel but on the area of the hotel itself, it seems very quiet. The staff are very welcoming and accommodating. The room is small which I think is typical in London but is clean. The only problem we had in our room is a clogged shower drain which we forgot to tell them as we were in a hurry to leave the next day for an early flight. Oops. We came when the weather was cool so we didn't have to use the fan that was provided in the room. The continental breakfast is very good even though all hadn't been laid out yet. They accommodated us because of our early flight. We had to leave by 630 and their breakfast is at 7. Overall, I'll recommend this hotel and if ever we come back, we'll stay in this hotel again.

Stayed: July 2017, traveled as a couple
1  Thank Jocelyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix H, Guest Relations Manager at Phoenix Hotel, responded to this reviewResponded August 4, 2017

Thank you for taking the time to write a review.
Your comments are very useful to us. Delighted to know you loved the Hotel.
We look forward to welcoming you back on your next visit to London.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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