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“Clean and cozy rooms”
Review of Phoenix Hotel

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Phoenix Hotel
Ranked #286 of 1,069 Hotels in London
Certificate of Excellence
Doha, Qatar
Level 6 Contributor
100 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Clean and cozy rooms”
Reviewed October 14, 2012

I happened to stay in this hotel and after reading the reviews i kept my expectations low. After taking tube until bayswater station, we started the walk and was surprised that the hotel was less than 10minutes away (had couple of luggage on my, else it is about 5 minutes walk). Queensway station is a minute away from Bayswater. Anyways, checkin took us less than 5 minutes (bookings were done through Hotel.com). Yes, the elevator is slow, the carpets on the floor seems there only to cover the wooden planks. You hear the footsteps as you step in the elevator, until the room. I had booked a double room and it was smaller than the hotel rooms in Hongkong. There was a 18inch tv with local channels mounted on the wall, a wardrobe, a bed, a study table (which i had to use to keep my bags). Toilet was small too and my initial response was disappointing. However, i stayed in the hotel for about 5 nites and everyday the rooms and toilet would be cleaned, an iron box provided with the table if required. Breakfast was continental with limited options but i did not expect much either. Plenty of restaurants, souvenirs shops, bars around which made the location more attractive. The ginger lady at the front desk was very helpful during our checkin & checkout. Overall, i dont mind staying in the hotel when on business, but might avoid if i travel with my wife. A big no if you are with kids and sharing a double room.

Room Tip: Higher floors are better, but elevator takes a long time! Be early for breakfast, else the room gets...
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  • Stayed October 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank majmani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (176)
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English first
Toronto, Canada
Level 6 Contributor
74 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed October 12, 2012

I wrote a review last October and here is my second review as I had just returned from London yesterday and stayed again at the Best Western Phoenix Hotel for 5 nights.

I stayed in a single room again this time on the 4th (top) floor. I found my room to be much smaller than the one I was in last time. I could barely move around but honestly, it didn't bother me that much and I've been in smaller hotel rooms (i.e. Tokyo). The carpet was a bit worn and there were some cracks here and there but was clean for the most part. Same amenities as before such as kettle, cups, coffee & tea, large bathrobe, tv, free wi-fi, etc. Although this time, the wi-fi connection was a bit iffy, could be because I was on the top floor. Breakfast was the same as before, I only went twice during my stay. It's free so I can't complain. The rest of the times, I was out the door early and didn't bother.

The best thing about this hotel is the location, it's close by 2 tube stations, a few steps away from a variety of shops, restaurants, a shopping mall, post office, grocery stores, etc. And it's only one subway stop away from Paddington Station which is really handly if you need to take the Heathrow Express trains.

Once again, I will come back again next time I am in London!

Room Tip: Choose a room on a lower floor if you want a strong wi-fi signal.
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  • Stayed October 2012, traveled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank PiperToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Level 5 Contributor
85 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed October 9, 2012

This is a very good hotel for the stars, and what you pay for. It´s really well located near queensway, so you´ve got Pret a Manger, tons of restaurants, and markets plus 2 underground stations. The rooms are very small, but clean and look new, specially the bathroom, looks so white and clean...
The staff could be more attentive, but again it´s a 3 star, we cant´ask much. The breakfast is good, although it can´t get really packed early in the mornings.
The only bad thing is the wifi, only worked in the lobby, and the entrance, kinda complicated if you´re carrying heavy luggage (no ramps, tiny door). Definetely i would recommend it.

  • Stayed September 2012, traveled with family
    • Value
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Helpful?
1 Thank velezmar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 6 Contributor
327 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed October 6, 2012

EK Airbus A380-800 flight to London was excellent, chauffeur drive super, without complimentary chauffeur drive we probably wouldn't be able to find the hotel. Actually it is close to the subway station, better get a weekly-card (Oyster Card). The hotel looks much better on the photo than it is, but it is a nice place "to stay". The receptionists from Polandand France have been very polite, but a little bit more action and smiling would be appreciated. Our room was clean, organized, not that big though. It is more like you stepping on someone's feet if there are two of you living together. The hotel is well located, the breakfast: not many options except, bread, ham, toast, cheese, butter, some fruits, but if you want to go for vegetables: eat the decoration like I did. If you are early enough you might get some tomatoes from the decoration, sometimes some slices of cucumber. If you would like to have another choice, order your ham and eggs / baked beans with sausages are also available upon request. (not complimentary).

Room Tip: It is a place to stay, not a place for spending a whole entire day. The lobby is pretty nice, there...
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank SQUALO85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 4, 2012

I've stayed at this hotel several times over the years, stretching back to 2006.

It's basic, but in a great location, always clean, staff friendly and helpful, and feels updated and cheerful.

This isn't the place for your honeymoon or some such, but if the location is particularly convenient for you as a business person, or you're traveling casually without a lot of luxury expectations, it's hard to beat the Phoenix.

A special note for Americans on their first trip overseas: The rooms are are rather small compared to what you may be used to in the United States, but this is quite common for the U.K. and mainland Europe. You won't have a lot of extra space, but you can rest assured you'll be comfy.

I'd like to make special mention of Jesus, the Phoenix's fantastic bartender. He's one of the nicest guys you'll ever meet and pours a fine drink.

  • Stayed November 2011, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Scott G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 30, 2012

Stayed for 5 days. The room was very clean and a good size. Bathroom also had a bath. The international staff were very nice and helpful be it on the reception desk or the breakfast room. Good continental breakfast available and plenty of it. Fabulous location would highly recommend. Located in a quite street not even a minute walk to Queens Way where you will find lots of restaurants and cafes and just about anything that you need. Two train stations (Bayswater and Queensway) only a few minutes walk away depending on what line you want to use. Arrived by Heathrow Express (highly recommend) cab to the hotel 5 pounds. You could walk it if you can carry the luggage. Walk to Hyde Park and Kensington Palace very close by. All in all very happy with this hotel, it's not the Ritz but it is very adequate if you don't want to spend lots of money on a London hotel.

  • Stayed September 2012, traveled solo
    • Value
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    • Cleanliness
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Helpful?
1 Thank Jennifer T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 29, 2012

Hotel was efficient and well run. Polite staff. Had to wait a few extra minutes for my room to be ready but this was not a deal breaker. Room itself was very clean and not abnormally small as some can be in London. Liked the fact that I could use the hotel computer to print boarding passes without charge. Only downside was the breakfast buffet was so crowded that we decided to eat elsewhere. I do not consider this to be the fault of the hotel though. It may be awhile before I get to London again but when I do I hope to stay here again.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank glasseyedbaboon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phoenix Hotel

Property: Phoenix Hotel
Address: 1-8 Kensington Gardens Square, London W2 4BH, England
Phone Number:
Location: United Kingdom > England > London > Notting Hill
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#251 Business Hotel in London
#281 Family Hotel in London
#364 Romantic Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Phoenix Hotel 3*
Number of rooms: 125
Official Description (provided by the hotel):
Phoenix is a 125 bedroom 3 star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theaters within easy reach. Free Wi-Fi and continental buffet breakfast is always included when making a reservation with Phoenix Hotel. Full English breakfast is available made to order, at an additional charge of £7.50 Per person. Check-in time is from 1 pm onward. There is a complimentary luggage storage facility at the hotel. The reception desk is open 24 hours. ... more   less 
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Also Known As:
Best Western London
London Best Western
Phoenix Hotel London, England

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