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“Came here for the price....”

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The Montcalm London Marble Arch
Ranked #6 of 1,077 Hotels in London
Certificate of Excellence
Reviewed July 1, 2014

initially came here for the price but now we are going back for everything else this hotel offers. The location is just off of Oxford street and everything is within walking distance. The rooms are not very large but they have everything you can expect. On the top of that the staff are all helpful and always had the time to tell us where to go. Bathrooms are nice and almost new. We are back in September and we will stay here again.

Stayed: September 2013, traveled as a couple
Thank Jorge O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Henskens, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded July 2, 2014

Dear Jorge O,

Thank you very much for having shared this fantastic review on Tripadvisor. It is great to see that our Team managed to turn a value based stay into an unforgettable experience, and we all look forward to welcoming you back in September!

Kind Regards,

Alexander Henskens
Hotel Manager

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1,695 - 1,701 of 2,112 reviews

Reviewed June 30, 2014

I took my daughter to London to celebrate my 50th birthday. We stayed in a juniorsuite that was absolutely fantastic.

We stayed for three nights, and got the opportunity to try the full English breakfast as well as the American breakfast. Both of them were wonderful. Loved those pancakes.

We enjoyed our stay at this fabulous hotel that it is situated centrally close to everything you want to see and do in London. This could not have been better.

We were very impressed with the service by all the staff members. I even got a birthday cake as well as a birthday card from the staff. That was really a nice surprise! Thank you!

A special thanks to Daisy that was very helpful, and personally made sure that I got the birthday I hoped for.

We are already looking forward to our next stay here.

  • Stayed: June 2014, traveled with family
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Thank Birgitte B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Henskens, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded July 2, 2014

Dear Birgitte B,

On behalf of Daisy and the rest of the Team here at the Montcalm, thank you so much for this lovely review! I am delighted that you enjoyed your stay with us, and rest assured that your kind comments will be shared with all those involved, including our Chef.
I look forward to welcoming you back in the hopefully not too distant future, and in the meantime, wish you well.

Kind Regards,

Alexander Henskens
Hotel Manager

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Reviewed June 30, 2014

The Hotel was so good as i have stayed last year at the same hotel , they were perfect in everything i like their way of dealing with their guests and how you feel that you are so important and the team over they are ready to support you.
The location is great as you would be close to the busiest street of London the Oxford Street.
Also the bathrooms are so clean and net and you would feel to spend the day in your room because it is worm and you feel like it is your home.
but i do have one point and it is still about the Executive lounge i do believe they need to consider it more as if you go after 7 PM you might find some plates left on the table from the previous guest and no one has removed them and you will be wandering when they will come to clear the miss.

Room Tip: all are fine and the same but you would go for the higher floor less noise.
See more room tips
  • Stayed: June 2014, traveled as a couple
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Thank Tasaber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Henskens, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded July 2, 2014

Dear Tasaber,

Thank you very much for having taken some of your previous time to write this constructive and detailed review. I am glad that our Rooms product and the service provided by our Team were able to exceed your expectations and contributed to yet again an enjoyable stay. Thank you also for highlighting your concerns about our Club Lounge; rest assured that I will investigate this internally to avoid a similar situation for the future.

I look forward to welcoming you back in person on your next stay with us, which will hopefully be sooner rather than later. Should you require any assistance at all with the making of future reservations please do not hesitate to contact me directly.

Kind Regards,

Alexander Henskens
Hotel Manager

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Reviewed June 28, 2014

We were now already three tines at the Montcalm Hotel which is well situated in the City Center of London and where rooms are small but have all what you need !The hotel has a modern design , with a lovely bar and the breakfast is served by very friendly staff . The hotel gives an overall friendly atmosphere .

  • Stayed: June 2014, traveled with family
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Thank Jean F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Henskens, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded June 29, 2014

Dear Jean F,

Thank you very much for having shared this lovely review on Tripadvisor. I am delighted that our Team has managed to convert you into part of the 'Family' and that we repeatedly have provided you with an enjoyable experience. Please do not hesitate to get in touch directly when you next plan to come to London, and it would be my pleasure to assist in any way possible.

Kind Regards,

Alexander Henskens
Hotel Manager

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Reviewed June 27, 2014 via mobile

Stayed a few nights with my wife on a short business & pleasure trip to London. Couldn't be happier with our choice of hotel. We actually booked The Marble Arch but were upgraded to The Montcalm across the street.
The hotel is very nice, clean, modern and not too big, tucked away in a nice side street on Great Cumberland Place. Very central, near Hyde Park, Oxford Street, etc. The room was not huge but very comfortable.
What was best about this hotel was the outstanding service. The staff are all incredible. Thank you to you all...

Stayed: June 2014, traveled as a couple
Thank AntonioNeto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Henskens, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded June 28, 2014

Dear AntonioNeto,

Thank you very much for having shared your experience online following your recent stay with us. I am very glad that the upgrade to our main hotel was well received and our Team was able to contribute to an enjoyable stay. We look forward to welcoming you back in the hopefully not too distant future.

Kind Regards,

Alexander Henskens
Hotel Manager

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Reviewed June 24, 2014

we stayed in London over longer weekend witht the family, it was a very nice hotel, rooms small, like always in London, but nice and clean.
The staff and the concierge are very kind and give you a personal and super service, thanks.
The location of the hotel is perfect for all tours, erverything also Oxford street very close. We will come back.

  • Stayed: June 2014, traveled with family
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Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Henskens, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded June 24, 2014

Dear Joe P,

Thank you very much for having taken the time to share a review on Tripadvisor following your recent stay with us at the Montcalm. I am delighted that our team, with the Concierge in particular, were able to provide you and your family with a positive experience during your London visit. I hope to be able to meet you in person on your next stay with us, which will hopefully be sooner rather than later!

Kind Regards,

Alexander Henskens
Hotel Manager

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Reviewed June 23, 2014

I recently stayed at this lovely hotel where everything went wrong but ended right.
The hotel is lovely, the staff friendly, the location so convenient but we had problems with the room functioning. After one night I was moved to another very lovely room only to discover (at bedtime) that the AC was broken, so off to a third room. The manager could not have been more personally involved in solving the problems. At the end of the day - he is and was the reason I left with a smile on my face and a reason to return to this lovely hotel.

  • Stayed: May 2014, traveled solo
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Thank Jana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Henskens, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded June 25, 2014

Dear Jana H,

Thank you so much for having taken some of your precious time to share this lovely review; Although we strive to get everything perfect every single time, it is inevitable that sometimes mistakes or issues do occur. What is important then, is how it is handled to minimise the inconvenience towards our Guests and how we recover the situation; it is great to see that on this occasion, all efforts were made to ensure you had an enjoyable night's sleep and stay at the end, leaving you with a positive final impression of the Montcalm, our staff, and our services.
Please do not hesitate to get in touch directly when you next decide to visit London and we will endeavour by all means to provide you with another unforgettable stay.

Kind Regards,

Alexander Henskens
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Montcalm London Marble Arch

Address: 2, Wallenberg Place | Top of Park Lane, Marble Arch, London W1H 7TN, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in London
#6 Luxury Hotel in London
#10 Romantic Hotel in London
#10 Family Hotel in London
#15 Business Hotel in London
Price Range: $268 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Montcalm London Marble Arch 5*
Number of rooms: 143
Reservation Options:
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Also Known As:
The Montcalm London Hotel London
Montcalm Nikko Hotel London
London Montcalm Nikko Hotel
The Montcalm London Marble Arch England

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