Interesting and a mixed experience. We had originally booked into the Marble Arch hotel across the road and at check in we were advised we had been upgraded to their sister hotel the Montcalm ??? Quite chuffed at first. We were not sure what sort of upgrade as both are 5 Star but accepted gracefully. THE BAD: The first, was despite asking at the point of booking if we could have access to our room an hour early as I had a meeting to get to this was not possible. The room 010 was next to the spa which was closed and having very noisy work carried out on it. My wife was most annoyed that an afternoon nap was impossible. And that's when the penny dropped. It is most likely to me that the rooms intended occupants had complained about the noise and or closure of the spar facilities and moved across the road. Whilst I cant prove that it seems logical that our room across the road had been ready at the requested time. NEXT: The soundproofing between rooms is practically non-existent. We were awoken by our neighbour at 6.30 playing the rolling stones. I don't particularly blame the neighbour as the music was not particularly loud. The soundproofing is so poor you could hear him bruising his teeth. Having missed her afternoon nap and now being awoken at 6.30 the good lady was not happy. To cheer her up a bit I ordered a continental breakfast to be delivered to the room. Despite the menu listing a great selection of things including cold meats, salami, salmon etc. these were completely left off our delivery. THE GOOD: The staff are the best thing about this hotel, informative helpful and friendly. The room service mistake was corrected quickly following one phone call. The quality of the décor, overall finish of the room (except soundproofing) and hotel areas was of a very high standard.
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- Also Known As:
- The Montcalm London Hotel London
- Montcalm Nikko Hotel London
- London Montcalm Nikko Hotel
- The Montcalm London Marble Arch England