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“GREAT HOTEL, GOOD LOCATION”

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Pullman London St Pancras Hotel
Ranked #120 of 1,067 Hotels in London
Certificate of Excellence
Kedington, Suffolk
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“GREAT HOTEL, GOOD LOCATION”
Reviewed July 30, 2013

Very easy to find only 10 minute walk from King's Cross station, arrived to find we had been upgraded free of charge as we were celebrating our wedding anniversary.
Room very spacious and modern with everything you would need. Hotel is kept very clean.
Staff extremely helpful, breakfast was great with plenty to choose from.
There are plenty of places to grab a bite to eat nearby if you do not want to eat in the restaurant.
Take advantage of travelling to the top floor and looking out over the top of London, gives a fantastic view.
Thoroughly recommend this hotel; you won't be disappointed.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adie145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, August 1, 2013
Dear Guest,

Congratulations on your recent wedding anniversary celebration!

I would like to thank you for providing us with your feedback relating to your recent stay at the Pullman London St Pancras.

I am delighted that your experience in our hotel was a positive one and you enjoyed the warm hospitality from our team members.

We look forward to welcoming you back again at the Pullman London St Pancras.

Kind regards

Faith J
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,102 reviews from our community

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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Sydney, Australia
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 30, 2013

We stayed four nights at the London Pullman on a very good internet deal, and really enjoyed the experience. We arrived about three hours before normal check-in time, but the staff member who looked after us at reception arranged for us to gain early access to our room. Our experience went up from there. I had arranged for a dinner suit to be delivered and the staff went out of their way to find it for me as the courier had delivered to the wrong part of the hotel.
We ate only breakfast at the hotel, but this was excellent each morning with plenty of choice and great quality of food.
The hotel is only about 300 metres from St Pancras International and Kings Cross stations, which makes it very accessible directly from Heathrow on the Piccadilly line, as well as the fast trains to Europe and the broader London Underground network. It is also close to plenty of good, cheap restaurants and pubs in the surrounding area.
Our deluxe room was spacious and had all the modern conveniences. My partner especially enjoyed being able to select a pillow that suited her. The only downside was that aside from some small LED reading lights the room lighting was controlled by one switch - ie, it was all on or none on.
Overall though, this is a very well run and appointed hotel and we will be recommending it to family and friends.

Room Tip: Ask for a high rooms on the north side of the hotel as this would be quieter, although the view will...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Georgie0497
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, August 1, 2013
Dear Guest,

Thank you for taking the time to provide us with such comprehensive feedback relating to your recent stay at the Pullman London St Pancras.

I am delighted that your experience in our hotel was a positive one. It will be my pleasure to share your kind comments with the rest of my team.

Next time, stop by the 16th floor and take in the breath taking views from there. And of course, you have to check out our Vinoteca Wine Library. There's a lot more that you have yet to experience and I hope we will get a chance to welcome you back to the Pullman London St Pancras real soon!

Kind regards

Faith J
Quality & Attitude Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed July 29, 2013 via mobile

This used to be a Park Plaza years ago. Then it was a Novotel and now it's a Pullman. It's never been a bad hotel but it's probably now in its best incarnation: modern, stylish and efficient. This isn't a cheap place to stay but it's not excessive by London standards. The other good thing is that there are plenty of restaurants not far away and for an excellent breakfast try Carluccio's in St Pancras and for lunch, the café in the British Library.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SixthSense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, August 1, 2013
Dear Guest,

Thank you for your feedback regarding your recent stay with us at the Pullman London St Pancras.

I am delighted that your experience in our hotel was a positive one. It will be my pleasure to share your comments with the rest of our team.

I look forward to welcoming you back again at the Pullman London St Pancras.

Kind regards,
Faith J
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed July 29, 2013

Our one night stay before catching the early morning eurostar was a wonderful start to our holiday. The staff were extremely helpful and the refurbishment of the hotel fabulous. We look forward to staying there on our return journey at the end of our holiday.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gilly21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, July 30, 2013
Dear Guest,

Thank you for taking the time to provide us with feedback relating to your recent stay at the Pullman London St Pancras.

I am delighted that your experience in our hotel was a positive one. It will be my pleasure to share your comments with the rest of my team.

Since 2012, we have invested more than £12 million to transform Pullman into the new modern and trendy hub of Central London. And that included enhancements such as the rain showerhead in the bathroom.

I hope we will get a chance to welcome you back to the Pullman London St Pancras again!

Kind regards,
Faith J
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrickfergus, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 29, 2013

Just back from a weekend in this hotel. It is a great hotel for a stay in London, only a few minutes walk from St Pancras station and Euston station. Hotel is very modern and well kept. Breakfast was great with lots of choice. There are also plenty of pubs and places for food near the hotel on Euston Road.
The location is great with easy access to pretty much anywhere in the city by underground, and it is in a busy area for coming back late at night. The only thing was the constant noise outside which could be heard from the room at night, but this is to be expected in a big city. All the staff were friendly and delivered quick and pleasant service.
Overall we had a great stay at The Pullman and would definitely stay again!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cbear06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, July 30, 2013
Dear Guest,

Thank you for sharing your experience with us.

I am delighted to hear that our team members were on hand to assist you during your stay at the Pullman London St Pancras. We are passionate about our guests and I am glad it shows!

We appreciate that you understand that we are a city hotel and therefore, a certain level of street noise is to be expected. However, if our guests require a quieter room if we do have availablility, we are more than happy to oblige.

Thank you again for taking the time share your feedback with us. On behalf of our team, we look forward to welcoming you back soon.

Best,
Faith J
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, West Yorkshire
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 29, 2013

We had a fantastic weekend break at this hotel. It has recently been refurbished to a very high standard and the rooms are bright, spacious and exceptionally clean.
The bedding and pillows allow you a great night’s sleep.

Breakfast is amazing with a huge range for all cultures. It is unlimited and constantly replenished.

However, the staff make this hotel a 5 star experience, they are all so helpful and friendly.

I asked reception for some extra teabags and they said they would arrange to have them sent to my room. When we got back after dinner the teabags were there and they had washed the cups and spoons ready for use again.

Would highly recommend and look forward to another stay.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeedsA64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, July 30, 2013
Dear Guest,

Thank you for your wonderful feedback relating to your recent stay with us.

I am delighted that your experience in our hotel was a positive one and you enjoyed the warm hospitality from our team here. We are proud of the fabulous buffet breakfast that we serve at the Golden Arrow Restaurant.

And indeed, we are most proud of our dedicated team members who are truly passionate about our guests!

I look forward to welcoming you back again at the Pullman London St Pancras.

Kind regards
Faith J, Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottinghamshire
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 28, 2013

Booked in for a one night stay on a Saturday. We arrived at about 10am expecting to just drop our bag off and head into the city. Pleasantly surprised to be able to check into our room straight away! Room was lovely, really comfy bed, beautifully decorated and bathroom was so well done! Staff very helpful and polite, breakfast one of the best I've ever had as am usually fussy about hotel fry ups but it was great quality and lots of choice. Would definitely use again - 2 minute walk from Kings Cross.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank littleaddo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FaithJohnston, Manager at Pullman London St Pancras Hotel, responded to this review, July 30, 2013
Dear Guest,

I would like to thank you for providing us with your feedback relating to your recent stay at the Pullman London St Pancras.

I am delighted that your experience in our hotel was a positive one and I look forward to welcoming you back again.
.
Kind regards

Faith J
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman London St Pancras Hotel

Property: Pullman London St Pancras Hotel
Address: 100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
Phone Number:
Location: United Kingdom > England > London > Euston / Kings Cross /St Pancras , Paddington / Maida Vale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#51 Family Hotel in London
#67 Business Hotel in London
#69 Romantic Hotel in London
#104 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pullman London St Pancras Hotel 4*
Number of rooms: 312
Official Description (provided by the hotel):
Following a £13 million transformation the hotel this 4-star upscale hotel is perfectly located for business or leisure. Only 3 minutes' walk from the International Eurostar terminal and 5 minutes' walk from Kings Cross or Euston Underground and train stations. Pullman London St Pancras is well placed in Central London, adjacent to the British Library. The British Museum, Covent Garden, Oxford Street, West End and The City are only 10 minutes away by Tube. Pullman St Pancras boasts the Golden Arrow restaurant and bar, as well as complimentary (standard) Wi-Fi internet access, a fitness centre, 17 meeting rooms and 24-hour room service. Follow us on Twitter, Instagram and Facebook today for up to date information and events. ... more   less 
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Also Known As:
Novotel London St Pancras Hotel London
Accor London St Pancras
London Novotel
Novotel London Euston
Novotel Euston
Pullman London St Pancras Hotel England

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