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“Very average hotel in a very lovely part of town”

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Washington Mayfair Hotel
Ranked #486 of 1,072 Hotels in London
Reviewed November 27, 2012

If you're looking for location, this hotel is great! If you want to stay in a fancy hotel in a fancy part of town, you're better off booking at the Flemings or the Green Park.

This hotel was nice back in the day...about 15 years ago. It's somewhat rundown and in need of a loving. The lobby has "leather" couches that look like sleeper sofas straight out of Ikea. The bedrooms are big by London standards, but nothing to write home about.

The bar definitely needs help. Service was terrible and the table cloths were all dirty.

My mom had stayed here before and talked about how lovely it was. She was very disappointed with the changes that had occurred over the years. Definitely not what it used to be.

  • Stayed: November 2012, traveled with family
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1  Thank Bean_Burrito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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667 - 673 of 1,093 reviews

Reviewed November 22, 2012

I live out of town but work in Mayfair. I had a formal dinner to attend and this hotel Iwas convenient for dinner and work. Either I was lucky or the reviewers who have given the hotel reviews are fussy. The room was pleasant and neither too hot or cold. The TV worked and the Internet access unfussy and very fast. Breakfast was very good although why can hotels never do scrambled egg properly ! The staff were very efficient and pleasant.

  • Stayed: November 2012, traveled on business
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1  Thank roger b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

I have stayed here a number of times and to be honest its certainly not worth the price.
The rooms are nice enough but have a heating system thats either much too hot or freezing cold. The TV has a very limited number of channels and doesn't work properly. Breakfast is very average and the staff's customer service training is not what you would expect from a 4 star hotel in Mayfair.
Overall its grossly overpriced (due to its location) and isn't the experience you'd expect from a hotel in Mayfair. There are plenty of other options in the area, do your research and choose somewhere else.

Room Tip: Try the Millenium Hotel on Grovenor Square
  • Stayed: November 2012, traveled on business
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7  Thank minstrelEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

Arrived at hotel meted at reception very fast check in & was giving room 105 on the first floor, not to bad a room however noisy from outside traffic & people walking past. Nice clean room & bathroom has a mini bar with expected minibar prices. Tv in room however only 2 channels working so that was a downside should you just want to chill in room. Good location, had breakfast in room cost 20.00 full English or 16.00 continental, very good portions, overall I would give this hotel room 7/10

  • Stayed: November 2012, traveled as a couple
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2  Thank Shaun V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

I have had the misfortune in staying at this hotel on a couple of occasions in the last few months on business trips (I mistakenly believed that it would improve following assurances by the management). From the initial entry to the hotel, where you are met by the most incompetent and rude concierge staff, the experience is infuriating.
Bear in mind that you are paying 4 star London hotel prices and receiving less than B&B service.
The following are examples of the poor service provided in the hotel:
The tv channels are limited to 2 english speaking channels, that have poor reception and turn off every 5 minutes.
The breakfast at £20 comprises of cold tea or coffee and powdered scrambled eggs.
The gym has equipment that is poorly maintained or dangerous-i.e. running machine that stops unexpectedly.
Heating that is either 'sauna' hot, freezing cold, but always noisy.
Lifts with panels missing and clunk.
The worst example I can give is that the drinking glass cardboard cover was reused by the cleaning staff for 4 days-on the final day having been taken out of the bin!
It got to the point, where I gave up speaking to the hotel management as nothing was rectified.
This was probably a beautiful hotel, ruined by the current owners.

Room Tip: Try the Chesterfield hotel around the corner.
  • Stayed: October 2012, traveled on business
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6  Thank LukeR731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2012

I loved this place. Staff speaks lots of languages. It is Owned by indian people and the service was perfect. I dont drink alcohol so everyday They préparéd me original cocktails room was perfectly clean and beautiful . Bed was confortable and food delicious. The most interesting was the location perfect!

  • Stayed: October 2012, traveled on business
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Thank Alix M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2012

Overheated rooms obliging you to open windows all day and most of the evening so as to have at temperature conducive to sleep, uncomfortable beds with folded blankets instead of duvets placed inside duvet covers to make decor look "up-to-date"! A TV that did not work properly at all during my 6 night stay .... definitely overpriced for the services it offers. Management apologised, sent us a bottle of red wine and water and macarons - and offered to change the room for our last night after a complaint made on the first night to a duty manager and on the third day to the room division manager (nobody was available on the Sunday). When on a business trip you need little more than a good night's rest and this was lacking. And if they are going to give you a different room, maybe it should be on the same day the compaint is made. My impression is that there are many comments of this nature received by management but the hotel does not put things right as they know guests only stay briefly and probably will not come back, so they don't even bother to improve their facilities and service. Staff was generally helpful but must be discouraged by this kind of attitude to core business, as I am. I will not be returning despite the wonderful location.

  • Stayed: November 2012, traveled on business
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4  Thank michelangelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Washington Mayfair Hotel

Address: 5-7 Curzon Street | Mayfair, London W1J 5HE, England
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
#310 Luxury Hotel in London
Price Range: $222 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Washington Mayfair Hotel 4*
Number of rooms: 171
Official Description (provided by the hotel):
The central Mayfair location speaks for itself with Piccadilly minutes from the front door, Hyde Park and St James Parks less than 10 minutes away and the Bond Street shops and theatres of the West End within walking distance. Constructed in 1913,The Washington Mayfair's decor has echos of its Art Deco heritage while the upgraded rooms offer new air conditioning, sleek new bathrooms with power showers and well equipped accommodation. Rooms are of a good size, especially for central London and decorated in warm and welcoming earth tones. Free WiFi, fluffy bathrobes, deluxe toiletries, hairdryers, laptop safe, complimentary tea and coffee making facilities are provided as standard. In house valet service or iron & ironing board available on request. 24 Hour Room Service and a relaxed and welcoming Bar Lounge and Restaurant. ... more   less 
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Also Known As:
Washington Mayfair London
Hotel Washington Mayfair
Washington Mayfair Hotel London, England

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