I checked in late and was offered an upgraded room - this being large but shabby and on a smoking floor, despite my non-smoking request.
I immediately retuned to reception and requesed a different room. This room was large, really nice, clean and modern with a fairly comfortable bed and nice bathroom with heated floor.
The missing parts were in the details such as no room service menu in the room and the fact the television had no reception and therefore could not watch anythin.
The room service was average, if I had time to find somewhere to eat I would reccommend to do so, it was certainly not a home-cooked burger.
The main problem I had was on check out, the member of staff serving me was so destracted with another guest shouting at a colleague that he charged my credit card despite being paid by my company. This took two weeks to show a debit and refund onto my card and simply was not good enough.
For the money, I'm sure somewhere else in Mayfair would give you better service, food and attention to detail.More
- Free Wifi