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Hilton London Euston
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Reviewed March 18, 2013

The room my husband and I were allocated initially was tiny - double bed up against the wall, very limited floor space. We asked to be moved and were assigned a much better one immediately without any quibble. The breakfast which was buffet style was very good quality with a reasonable choice available. The staff were friendly and courteous. As others have said the location of this hotel is perfect for the west end - 2 minutes walk from Euston.

  • Stayed: March 2013, traveled as a couple
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Thank Aileen581
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded March 19, 2013

Dear Aileen 581,

Thank you for taking the time to leave your review of the Hilton London Euston on Trip Advisor following your recent stay with us.

I am delighted to learn of your satisfaction with the services and facilities provided throughout the hotel. I would like to apologise that the room size of the first room did not meet your expectations, however due to the age and history of the building the size and shape of the bedrooms vary depending on their location within the property.

We do hope to have another opportunity to be able to welcome you back to the hotel again in the near future.
Yours Sincerely.

Diliana Dimitrova
Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

The hotel can be reached within 5 minutes from Euston station, Kings Cross / St Pancras station, Russell square station. An extremely convenient location, can be in Soho, Oxford street and Holborn within 10-15 min walking distance.

The hotel is probably a listed building thus little work appears to be done to it; the building externally and internally looks tired and if it wasn't for the Hilton sign at the entrance you wouldn't probably make it a hotel.
Entrance quite plain, Hilton staff friendly and efficient as expected.
We got a front faced room, which proved to be medium sized considering some of the other Hilton hotels we have visited. The obvious bits, like big flat screen makes the new pieces, but can tell the age of the rooms. An issue was the cold water pressure and effectively having a scottish shower. There is no obvious noise, but kinda of a buzz from the road; which I find it that you need to concentrate to actually hear it and annoy you.

Breakfast is served at -1 at a no windows space. The food is spread around the room in different areas finding yourself making circles to see and find everything that you want. Also makes the breakfast look poor which I don't think it is, but again less favour than other Hiltons.

We decided to eat out and there is a very nice Prezzo restaurant just a few meters away from the hotel, otherwise a range of restaurants is located on the street walking to Kings Cross and at the surrounding area of it. Also a number of shops in the station itself.

  • Stayed: December 2012, traveled with friends
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Thank PanayiotisGr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded March 19, 2013

Dear PanayiotisGr,

Thank you for taking the time to leave your review following your recent stay with us in the Hilton London Euston.

Please accept our sincere apologies that our facilities didn’t meet your expectations.
The Hotel has been recently refurbished, the interior of the rooms has been painted and carpets have been replaced in order to be able to offer a contemporary product to our guests.
But the hotel is a listed building and we are unable to make any changes to the structure, internal or external, of the building.
With regards to your comment about our breakfast I have shared your comments with the hotel management team in order to see where we can improve upon our services.
Once again, thank you for your comments we do hope to be able to welcome you back to the Hilton London Euston in the near future.
Yours Sincerely,
Diliana Dimitrova
Guest Relations

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Reviewed March 17, 2013

very handy for theaters,with good conections by tube to every where in london,helpfull staff,it is very close to fire station and a church so if your a very light sleeper it is quite noise,just a short walk from kings cross 10 mins max,and maybe 20mins walk to theaters

Room Tip: The room was very good,but we were at the front,with the fire station very close you could hear the sirans all night ( friday & saturday) it depends on how much of a light sleeper you are,quite a busy road as well but i would think these comments applie to all hotels in this area,
  • Stayed: March 2013, traveled as a couple
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Thank karenG50_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded March 19, 2013

Dear Karen G50_11,

Thank you for taking the time to leave your review following your recent stay with us in the Hilton London Euston.

I am delighted to hear that you have enjoyed your stay with us. We are indeed very close to Euston Station as well was walking distance from both Kings Cross Underground and St Pancras International for ease of travel to Europe and to the centre of London.

I am sorry about the noise, however do the building being listed any changes we do make has to be approved beforehand and we have in the past few years put secondary glazing on top of our double glazed windows.

We do hope to be able to welcome you back to the Hilton London Euston in the near future.

Yours Sincerely,

Diliana Dimitrova
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

fantastic hotel, beautiful rooms and a great price, location was fantastic as very close to euston station and therefore only a short tube ride to all the attractions. would stay there again in a heartbeat. great restaurants and bars located nearby also . a must if looking for smewhere decent to stay in london

stayed in june 2012 for one night

  • Stayed: June 2012, traveled as a couple
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Thank robkmurf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded March 19, 2013

Dear Robkmurf,

Thank you for taking the time to leave your comment following your recent stay with us in the Hilton London Euston.

I am delighted to hear that you enjoy staying with us and that you like our bedrooms and location.

We do hope to be able to welcome you back to the Hilton London Euston in the near future.
Yours Sincerely,

Diliana Dimitrova
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

What works with this hotel is it's location - it's proximity to euston, kings x, st pancras stations. that's all.
the room that we got was quite small, nothing spectacular. the famed Hilton experience and hospitality was amiss. it was nothing special.
the concierge offered to call us a cab as it was raining; we ended up with a cabbie who didn't know how to get to the Vue Islington (which is a huge landmark) less than 2 miles from the hotel. he finally dropped us off at the wrong place and charged us 30 pounds!! i brought that up with the concierge - he said it was a 'limo service' and gave us free wi fi to make up. (yes wi fi is not free here) the next time I'dd pick the Hilton Inslington instead.

  • Stayed: December 2012, traveled as a couple
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Thank Nym18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diliana D, Guest Relations Manager at Hilton London Euston, responded to this reviewResponded March 19, 2013

Dear Nym 18,

Thank you for taking the time to leave your review of the Hilton London Euston on Trip Advisor.

Please accept my sincere apologies that we have not fully met your expectations during your stay with us.

By a way of explanation only, the hotel is a listed building and we are unable to make any changes to the structure, internal or external, of the building and as such the rooms are as they was when the building was built.
We do have free WIFI in our public areas, which is limited to one hour and you can get the code from our Front Desk.
We look forward to welcoming you to the Hilton London Euston so that we can restore your faith in the excellent service for which we are known.

Yours Sincerely,
Diliana Dimitrova
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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