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“Location, location, location!” 4 of 5 bubbles
Review of Hilton London Euston

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Hilton London Euston
Ranked #637 of 1,086 Hotels in London
Pleasanton, California
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Location, location, location!”
4 of 5 bubbles Reviewed September 14, 2012

Stayed here 3 separate times on our week stay as we took mini trips to Birmingham and Paris. The location couldn't have been better! A breeze to get to from Heathrow. It's right near the Euston Underground/Train station as well as a short walk to King's Cross/St. Pancras Station.

We had the king deluxe rooms on all of the stays with the first stay in the "remodeled room". I did not think the remodeled room was any better than the older deluxe rooms we stayed in the 2nd and 3rd times. Showering is tight in that the curtain tends to stick to you. Perhaps a curved curtain bar found in other hotels would help. The beds were pretty comfy. Wireless internet is sometimes intermittent. The old CRT televisions need to go, but who's there to watch TV? The minimal channel selection forces you not to watch!

Breakfast was good - had a nice selection of hot and cold foods. A good benefit if your a Gold or Diamond member.

One minus is the lack of a business center to print things. If you're on business, you pretty much need to have your own stuff.

Staff was pretty friendly and helpful. Was able to leave our bags there before check-in as well as leaving a bag there when we went Paris for a couple of nights.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 4BandE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane T, Guest Relations Manager at Hilton London Euston, responded to this review, October 3, 2012
Dear 4BandE,

Thank you for taking the time to leave your review on trip advisor following your stay with us at the Hilton London Euston.
Thank you for your comments about the refurbished rooms and I am sorry to hear that you did not feel they were any better than the other rooms. We will be installing the curved shower rail in all rooms, like the other Hiltons, in the next few months.
We are also getting the new flatscreen televisions and we are changing our television provider so that we are able to offer the same channels as the other Hiltons in London.
I am very glad that you loved the location of the hotel, we are indeed close to all the major train stations, Euston and Kings Cross St Pancras as well as many bus routes into central London.
I do hope that we are able to welcome you back to the hotel again in the near future.

Yours Sincerely
Jane Thangamani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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newcastle
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed September 9, 2012 via mobile

A really good hotel, good location 10 mins walk from kings cross, 5 mins from Euston station. All the staff were very polite and efficient. The breakfast buffet was one of the best I've ever had and breakfast staff we're very polite and friendly which is a great way to start your day. would recommend this hotel to everyone.

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank D_DNewcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane T, Guest Relations Manager at Hilton London Euston, responded to this review, October 3, 2012
Dear D_DNewcastle,

Thank you for your review left on trip advisor following your recent stay with us at Hilton London Euston.
I am very pleased to see that you have enjoyed your stay with us and that you would come back and recommend us to others. We appreciate all comments as it allows us to pinpoint the areas that need improvement as well as the areas are working well.

We do hope to be able to welcome you back to the hotel again in the future.

Yours Sincerely,

Jane Thangamani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed September 6, 2012

Stayed here for six nights as a family with small children. The location of this hotel is excellent as its only a few minutes walk from Euston station, we had a family room which was very spacious for London standards but was not very clean as to our standards (as I did find a few hairs in the bathtub when we first checked in)!!! The king bed was very comfortable, but the sofa bed for our children didn't seem as comfortable especially if an adult is to sleep in, the room looked very tired and the hotel itself seems very much dated. The hotel staff is great and breakfast was very good... not our best Hilton experience!!

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank DubaiLadytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane T, Guest Relations Manager at Hilton London Euston, responded to this review, October 3, 2012
Dear DubaiLadytraveller,

Thank you for your kind words about our hotel following your recent stay with us at the Hilton London Euston.
I am very sorry that you found hairs in the bathtub, please be reassured that i have spoken to our Housekeeping department about this issue. We take cleanliness very seriously here and I can assure you this will not happen again.
The hotel is an older property and the decor is in keeping with the properties age, we do try and keep the property in good clean and tidy condition and are working on painting areas of the hotel in order to keep it clean and in good condition.
The hotel is indeed very close to the Euston Train station as well as only five minutes walking from Kings Cross St Pancras and Euston square stations. We also have excellent bus links into the Centre of London for theatre and restaurants.
I do hope that we have the opportunity to be able to welcome you back to our hotel again in the near future.
Yours Sincerely
Jane Thangamani
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 5, 2012

We had a recently re-fiitted king delux room. The re-fit is fantastic and 100% better than previous rooms we have had at this hotel. Much more like what i expect from Hilton. Only bad point is that our room was not ready when we arrived at 3.40pm, i was not impressed and the hotel staff knew this, so offered us a free drink while we waited. As this was a honeymoon we asked for champagne, they initially said no, but with a bit of a fuss and a moan and telling them that they have ruinined the start of our honeymoon they gave in!

Room Tip: ask for an upgraded king delux room
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank leigh b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane T, Guest Relations Manager at Hilton London Euston, responded to this review, October 3, 2012
Dear Leigh B,

Thank you for your comments regarding our refitted rooms, I am very glad to hear that you have enjoyed your stay with us.
I am sorry that you were unable to get champagne for your honeymoon without a bit of negotiation, I would like to assure you that this is not usual of our service levels.
Once again thank you for your comments and congratulations on your wedding. I hope that we are able to welcome you back to the Hilton London Euston again in the near future.
Kind Regards

Jane Thangamani
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed September 2, 2012 via mobile

This was our third stay at a Hilton property in London. This hotel is average at best. It is located in an old Victorian building near the train stations (King's Cross, St. Pancras, and Euston). We selected it due to it's proximity to the train stations. The hotel staff is great and the location is wonderful but the rooms are tiny and not up to Hilton category 7 expectations. If you are spending one night between trains (as we did) - it is great - if you are planning one staying several nights in London, save your points for the Trafalgar hotel. The Trafalgar offers larger rooms, is closer to the city center and is more in line with what you would expect from a category 7 property!

Stayed August 2012, traveled as a couple
Helpful?
Thank toves722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane T, Guest Relations Manager at Hilton London Euston, responded to this review, September 3, 2012
Dear toves722,

Thank you for leaving your comments regarding your stay at the Hilton London Euston on Trip Advisor.
Thank you for your comments about the hotel. I am glad you liked the fact that we are very close to Euston Station and Kings Cross, which both have excellent links to Central London and the North of the Country.
I am sorry to hear that you were dissatisfied with the room in the Hilton London Euston. As we are located in a Victorian Listed Building we are unable to make changes to the internal or external structure of the building without prior consent and due to that the room sizes do vary depending on their location within the building, we were not built as a Hilton as therefore the rooms are not as large as some of the other Hiltons which were designed and built for that purpose.
I do hope that we may be able to welcome you back to the Hilton London Euston again in the future. Please do contact us when you next book as we may have one of our larger rooms available.

Yours Sincerely,
Jane Thangamani
Guest relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole, United Kingdom
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed August 30, 2012 via mobile

Stayed here for just one night,, as seems so usual these days 4 star hotels are getting very tired, this place needs a full refit, the rooms are very tired, they are a good size just a bit dated, to be fair the staff are fine the breakfast was good the rooms are a good size,,,, just more like a 3 star though.
Another small problem, this hotel is just inside the congestion zone by about 20 yards, so if you don't plan to drive in the city then it's an expensive trip to drop your cases off at the door, best park over the road and walk it will save you £16...

  • Stayed August 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SimonMullane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane T, Guest Relations Manager at Hilton London Euston, responded to this review, September 3, 2012
Dear Guest,

Thank you for taking the time to leave your comments on Trip Advisor following your recent stay at the Hilton London Euston.
Thank you for your comments about the hotel. We are currently in the process of refurbishment to our King Deluxe rooms which will offer a more contemporary product for our guests.
Thank you for the comments about our team and the breakfast. I have passed them along to the relevant departments.
I do hope that we are able to welcome you back to the Hilton London Euston again in the near future.

Yours Sincerely,
Jane Thangamani
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lot-et-Garonne, France
Level Contributor
501 reviews
246 hotel reviews
common_n_hotel_reviews_1bd8 369 helpful votes
4 of 5 bubbles Reviewed August 29, 2012

I really like this hotel! It's in a great location and the staff are great, especially in the bar and on the front desk. My room (420) could have done with some updating - especially the horrid curtains but the bathroom and the bed were awesome. The wifi works well and the free bottle of wine for being a Hilton Honors member a lovely gesture. I'll be back!

  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank francophileonthemove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane T, Guest Relations Manager at Hilton London Euston, responded to this review, September 3, 2012
Dear francophileonthemove,
Thank you for leaving your review of Hilton London Euston on Trip Advisor.
I am very pleased that you have enjoyed your stay with us and that the team were helpful and friendly. We do aim to deliver a high level of service and to please our guests.
We are currently in the process of refurbishing our 40 King Deluxe bedrooms in order to provide a more contemporary product for our guests.
We thank you for your loyalty to Hilton and look forward to welcoming you back to the Hilton London Euston in the near future.

Yours Sincerely,
Jane Thangamani
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Euston

Property: Hilton London Euston
Address: 17-18 Upper Woburn Place | Bloomsbury, London WC1H 0HT, England
Phone Number:
Location: United Kingdom > England > London > Bloomsbury , Euston / Kings Cross /St Pancras
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#364 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Euston 4*
Number of rooms: 159
Official Description (provided by the hotel):
Chic and central, Hilton London Euston is ideally located in the heart of the capital. Set in a stunning restored Victorian building, the hotel boasts seven meeting rooms, a bar and a restaurant set in a beautiful Victorian conservatory. Euston station is just 5 minute walk away and the Eurostar service at St Pancras Station is only a 10-minute walk away. Start the day with breakfast at Mulberry's Restaurant. Hire a bicycle at Waterloo and ride along the Thames to London attractions such as the Tate Modern. See the lights come up over the city from the London Eye before dinner at the hotel's Woburn Place Dining Room. Experience our enticing outlets, host a banquet on the Woburn terrace and finish with a nightcap at the hotel's bar. Book a modern Hilton Room at Hilton London Euston hotel or upgrade to a spacious Deluxe Room. All rooms offer wireless internet access. NOTICE: During the final stages of our refurbishment programme, we are working on various parts of the hotel, including the 4th and ground floors. All of our available guest rooms are now fully refurbished. We continue to work towards minimizing the disruption to our guests as much as possible. ... more   less 
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Also Known As:
Hilton London Euston Hotel London
London Hilton
Hilton London Euston England

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