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“This gave me everything I wanted - almost”

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Mercure London Bloomsbury
Ranked #336 of 1,064 Hotels in London
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
173 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“This gave me everything I wanted - almost”
Reviewed May 1, 2014

For our second stay in London within a short period of time we selected Mercure Bloomsbury as our hotel. We had previously enjoyed another hotel in the area but decided to upgrade our experience a little bit.

As a four star hotel Mercure Bloomsbury most certainly lives up to the standard. Of course this is expected, but it just felt like great service, a great attitude and just being nice actually came naturally to the staff at the hotel.

The room size in London is always something completely different from other cities. Our room during this stay was not any different. So it was actually as expeted sizewise. But the bed....! Man, I have never slept so well away from home. Ever. It was a pleasure to be able to go out for shopping, dining and everything else after a good night's sleep.
We had three great nights in this great hotel.

The only thing missing is a better breakfast buffet. But there are so many other options in the city so breakfast is really not that important to us.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBlack, General Manager at Mercure London Bloomsbury, responded to this review, May 1, 2014
Dear Guest,

Thank you for taking the time to review your recent stay with us.

We are delighted to hear that you had a very comfortable night sleep and appreciate your feedback about our staff and your breakfast experience.

It will be a pleasure to welcome you back to the hotel in the future.

Your Team at the Mercure Bloomsbury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (313)
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English first
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 28, 2014

We stay at Accor a lot and have been using Mercure hotels on our trip. I booked a Privilege Room and we were not disappointed.
We arrived late and the staff at reception were very welcoming to us, check in was very speedy. A welcome gift in our room was a very nice touch. Thank You!
The room was a good size and very modern. The breakfast was great value and the morning staff were as good as the evening staff. We will return.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CPS60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBlack, General Manager at Mercure London Bloomsbury, responded to this review, May 1, 2014
Dear Guest,

It was a pleasure to read your review about your first stay with us.

We are delighted to hear that you had an enjoyable stay and are already looking forward to welcome you back to the hotel for your next trip to London.

Yoru Team at the Mercure Bloomsbury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England
Level Contributor
138 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed April 27, 2014

I have stayed at this hotel on several occasions. I would be lying if I were to say that everything in the hotel was perfect; however what does impress me is the way in which the management address any problems promptly.
The rooms vary in size, because this is an old building that has been adapted for modern standards. However all of them have wardrobes - which is unusual in many of its peers.
The beds are comfortable and rooms have kettles, ironing boards and safes so are well provided for. Most bathrooms now have showers only ratehr than baths - and the supply of hot water is excellent.
The internet connection can be a little poor - and on at least three occasions my kindle has actually connected to the internet for the thistle hotel next door as this was stronger! However you usually can get a connection after some trying.
The breakfast buffet is similar to that in other mercure hotels - very good quality and comprising a mixture of fruit, yoghurt, cereals and the full English breakfast. If you book online you can often get very good value deals for the breakfasts.
The bar is very pleasant however this is the area where the service does seem to be most variable. I stayed in this hotel twice in the last week or so. On the first occasion the service was excellent and on the second it was fair - however a visit a few months ago I did have to wait 15 minutes for the waiter to bring the drinks over only to then be told that there were no brandies/cognacs in stock at all. When I raised a complaint with the management following departure, the situation was remedied and in fact on my next visit there was a reasonable choice of brandies on display.
The location of the hotel is good for the west end (I tend to stay here if I am going to the theatre) and, if you do not want to eat in the hotel restaurant, it is well placed for an array fo restaurants nearby.
Overall this is a very good standard central hotel.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DuncanHockley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBlack, General Manager at Mercure London Bloomsbury, responded to this review, May 1, 2014
Dear Guest,

Thank you for sharing your experiences about your stays with us on Tripadvisor.

We are glad to hear that you are satisfied with the services we are providing. Your feedback is very important to us and we will address your comments witht he concerned staff.

It will be a pleasure to welcome you back in future.

Your Team at the Mercure Bloomsbury
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 26, 2014

I stay with Accor all the time but usually stay with their Novotel brand. I found this hotel and was pleasantly surprised with the quality. Very nice rooms, small but nice and I loved my little gift on arrival. Staff were very nice, in particular the reception team.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drewsmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBlack, General Manager at Mercure London Bloomsbury, responded to this review, May 1, 2014
Dear Guest,

Thank you for taking the time to review your first stay with us.

It was a pleasure to hear that you have been satisfied with all aspects of your stay and appreciate our helpful and friendly staff.

We are already looking forward to welcome you back to the hotel in the future.

Your Team at the Mercure Bloomsbury.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 22, 2014

Friendly welcome at reception.
Room was a good size with modern decor and clever lighting (a light in the bathroom would come on as you got to the door - saved fumbling in the dark as is usually the case in a strange room).
This is a great location for both the West end, Kings Cross & St Pancras - easy walking distance to both.
Would defintely stay again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank YorkshireLass73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBlack, General Manager at Mercure London Bloomsbury, responded to this review, May 1, 2014
Dear Guest,

Thank you for sharing your recent experiences with us on Tripadvisor.

We are glad to hear that you had an enjoyable time at the hotel and could use our central London location for your needs.

We are looking wforward to welcome you abck to the hotel soon.

Your Team at the Mercure Bloomsbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level Contributor
55 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 16, 2014

Admittedly, we had just left one of the most beautiful hotel suites we'd stayed in, in Bath to spend three nights here during an expensive London Marathon weekend. It was always going to be a hard act to follow but the room was small and dark and we couldn't get the free wifi to work once during our stay. (But we could get onto the Thistle's next door). Staff were friendly and helpful and apologised about the wifi and did follow up, so well done there. The location is nice, quiet, safe and central.

An old friend had forgotten my phone number but tracked me down in the hotel and a message was put through the door so we could reconnect. Impressive service.

The automatic light in the bathroom is genius and I wish more hotels would have these so you don't have to flail around looking for the light in the middle of the night.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jaczc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBlack, General Manager at Mercure London Bloomsbury, responded to this review, April 18, 2014
Dear Guest,

Thank you for taking the time to review your recent stay with us.

Please accept our apologies in regards to the connectivity issue which has already been reported to our IT department in order to rectify.

We are glad to hear that you have been satisfied with all other services provided to you by our freindly and helpful staff.

Your feedback is important to us and we hope to welcome you back to the hotel in the future.

Your Team at the Mercure Bloomsbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki, Finland
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 14, 2014 via mobile

Nice small hotel with friendly personnel. Good breakfast and good service. Small rooms though and WiFi access worked only once during three nights spent in hotel. I might visit this hotel again but for business trips one really needs a working WiFi connection.

Stayed April 2014, traveled on business
Helpful?
2 Thank Kimmo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBlack, General Manager at Mercure London Bloomsbury, responded to this review, April 18, 2014
Dear Guest,

Thank you for sharing your recent experience with us on Tripadvisor.

We were disappointed to hear that you had difficulties with the free Wifi connection during your stay. Our IT department has already been informed in order to rectify the connectivity issue.

It will be a pleasure to welcome you abck to the hotel in the future.

Your Team at the Mercure Bloomsbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure London Bloomsbury

Property: Mercure London Bloomsbury
Address: 130-134 Southampton Row, London WC1B 5AF, England (Formerly Waverley House Hotel)
Location: United Kingdom > England > London > Bloomsbury , Euston / Kings Cross /St Pancras
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#214 Family Hotel in London
#217 Business Hotel in London
#235 Romantic Hotel in London
#242 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure London Bloomsbury 4*
Number of rooms: 109
Official Description (provided by the hotel):
Contemporary 4 star boutique style hotel with complimentary WiFi, air conditioning & rainfall showers. Within walking distance of many of London's top attractions British Museum, Covent Garden, Oxford Street & Theatres. In close proximity to Russell Square tube station. Euston mainline station and Kings Cross St Pancras for Eurostar are nearby. Enjoy a bite to eat or a relaxing drink in our recently refurbished restaurant and bar, followed by a stroll in London's fashionable Bloomsbury. ... more   less 
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Also Known As:
Mercure London Bloomsbury Hotel London
Waverley House Hotel London
Mercure London Bloomsbury England

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