The Mercure charged 40 pounds per night to upgrade from a standard Double room to a Superior King Room. 2 couples agreed to pay the fee. Couple 1's room was ready upon check in, Couple 2 was not. Upon entering the upgrade Superior Room couple 1 found a room of standard size with 2 twin beds and definitely not Ergonomically designed. When the front desk was informed they said..oh housekeeping didn't put the beds together. We all know this is a common practice, but the room still was not Superior. When couple 1 asked if they keep the beds as twins can they forgo the upgrade charge...yes they can, so they did. (40 pounds to push 2 beds together?) Off everyone went to explore London and returned late. Couple 2 grabbed their stuff from Couple 1's room and checked in to there's. Couple 1's AC did not work and the room was warm and stuffy. Engineer was in the room from 6am trying to fix the AC with the door propped open with a suitcase. Couple 1 went to their friend's Superior King room to find an actual Superior Ergonomically designed room at the end of the hall. Couple 1 then inquired about the difference and since their AC didn't work, they would like the real Superior King room and will pay the 40 pound per night fee. Front desk says...we are sold out for tonight, but someone is due to check out of the Superior King room end unit today with someone checking into it. If you are willing to pack your stuff and move out, we can clean both rooms and you may have the Superior King room at the end of the hall just like your friends. My question..where do you think the person who was supposed to be in the Superior King room actually stayed? In the Twin Room with no AC? Other notes about Mercure....Great Breakfast, Great doorman/concierge Gilbert restaurant open at night, good location...DO NOT ask to borrow a flat iron, you will get someone's personal equipment with hair in it. And really what is ergonomic? The lights turn on when you get out of the bed? OH...and the standard double room is nice and cozy...the door does not open all the way and if there are two people in the room, one may have to crawl across the bed to enter it. I myself found my standard double room, although small to be perfectly fine and the bed was very comfortable. It was the strange way they ran the front desk that was the sad part.
- Official Description (provided by the hotel):
- Contemporary 4 star boutique style hotel with complimentary WiFi, air conditioning & rainfall showers. Within walking distance of many of London's top attractions British Museum, Covent Garden, Oxford Street & Theatres. In close proximity to Russell Square tube station. Euston mainline station and Kings Cross St Pancras for Eurostar are nearby. Enjoy a bite to eat or a relaxing drink in our recently refurbished restaurant and bar, followed by a stroll in London's fashionable Bloomsbury. ... more less
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- Also Known As:
- Mercure London Bloomsbury Hotel London
- Waverley House Hotel London
- Mercure London Bloomsbury England