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“Best customer service” 4 of 5 bubbles
Review of Mercure London Bloomsbury

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Mercure London Bloomsbury
Ranked #330 of 1,086 Hotels in London
Certificate of Excellence
Buckinghamshire
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Best customer service”
4 of 5 bubbles Reviewed January 29, 2013 via mobile

Although I was kept waiting for a few minutes whilst the reservations clerk helped another guest, I could not fault the service here. It is well located and even though the front is on a busy road, the room I had was quiet and comfortable, if not a little small. Having breakfast included was great and again, the staff couldn't do enough for me and. Felt very well looked after. Special mention to Jasper on reception who was very efficient, friendly and knowledgeable. My room was a little dated and had a mark on the wall but overall the Mercure is good value for money for a central London location. I would certainly consider returning.

Stayed January 2013, traveled on business
Helpful?
Thank Wyc0mbeWanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBlack, Manager at Mercure London Bloomsbury, responded to this review, January 31, 2013
Dear Wycombe Wanderer

Thank you for taking the time to post such a lovely review following your recent visit to the Mercure London Bloomsbury Hotel. We were delighted to read your comments about the team and we will be passing them on to them so they can see for themselves the reward of their hardwork, especially Jasper.
We do hope that we can welcome you back very soon.

Kind Regards
The Mercure Bloomsbury Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,977 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed January 23, 2013

Stayed here in June 2012. Room was a fantastic size for London size, very spacious and modern. Bathroom was very modern and clean and had heat racks. Bed and pillows were super comfy. In a good location, tube stop within walking distance, and pubs nearby. Would definitely stay here again when i return to London.

  • Stayed June 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rachaelmd13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBlack, Manager at Mercure London Bloomsbury, responded to this review, January 28, 2013
Dear rmdre

We would like to thank you for posting your review on the hotel, especially after all this time. We are delighted to hear that we were able to make your trip a special one and look forward to welcoming you back when you next return to London.

Kind Regards

The team at the Mercure Bloomsbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Koersel, Belgium
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

This hotel ticks all the boxes!

Location is very good : near russel square tube and st pancras station(eurostar).

Staff are very friendly,professional and helpfull.
The hotel itself is clean and has a modern look. Breakfast was spotless,full english and continental food,service was top class!
Room,again very clean,recently refurbished with rather small bathroom but with rainshower (yes!!)
We enjoyed our stay 100%,and will def return on our next trip to london.

Room Tip: Room 403 is located at the front,gets noisy early in the morning.
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank wimair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBlack, Manager at Mercure London Bloomsbury, responded to this review, January 28, 2013
Dear Wimair

Thank you for posting such a lovely review of your recent visit to the Mercure London Bloomsbury Hotel. We were delighted to hear that we ticked all the boxes for you and we are very much looking forward to welcoming you back to the hotel in the near future.

Kind Regards

The Team at the Mercure Bloomsbury
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole, England, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 20, 2013

Booked two nights at this hotel for a trip to the west end. Found the desk staff very courteous and help full throughout. Trying to make my stay cheaper and couldn't do enough to make my stay enjoyable. Food was good breakfast especially. Bar nice and comfortable. Room was clean and comfortable. Bathroom was spotless. All in all made a special weekend away that extra bit special. Any downsides are the walls are thin. All in all not cheap but for me value for money.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Matthew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBlack, Manager at Mercure London Bloomsbury, responded to this review, January 21, 2013
Dear Matthew L

Thank you for taking the time to complete this lovely review of your recent weekend away here at the Mercure London Bloomsbury Hotel. We were delighted to hear that the hotel and its facilities lived up to your expectations and we will be passing your comments on to the team. They are always pleased to hear when their hard work is noticed.
Once again thank you for your kind comments and we do hope to welcome you back to the Mercure Bloomsbury again soon.

Kind Regards

The Mercure Bloomsbury Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 4, 2013

Have to give this hotel a rap,we had a enjoyable stay there.Desk staff very curteos and helpfull,nice rooms,breakfast was great.In a good area of london,close to oxford st shoping and some affordable restaurants.Found a great italian restaurant 50 metres down the road[run by spanish people??].All in all a very good quality hotel,it wont dissapoint you.

Room Tip: Our room seemed to have been recently renivated,make shore you get the same.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GregBlack, Manager at Mercure London Bloomsbury, responded to this review, January 10, 2013
Dear Peter R

Thank you for posting a comment following your stay with us back in October. We were pleased to hear that you enjoyed your time with us and that you found the refurbishment that we have completed on all the bedrooms to your satidfaction. We look forward to being able to welcome you back when you are next in London.

Kidn Regards

The Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure London Bloomsbury

Property: Mercure London Bloomsbury
Address: 130 - 134 Southampton Row, London WC1B 5AF, England (Formerly Waverley House Hotel)
Location: United Kingdom > England > London > Bloomsbury , Euston / Kings Cross /St Pancras
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#214 Family Hotel in London
#217 Business Hotel in London
#235 Romantic Hotel in London
#237 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure London Bloomsbury 4*
Number of rooms: 109
Official Description (provided by the hotel):
Contemporary 4 star boutique style hotel with complimentary WiFi, air conditioning & rainfall showers. Within walking distance of many of London's top attractions British Museum, Covent Garden, Oxford Street & Theatres. In close proximity to Russell Square tube station. Euston mainline station and Kings Cross St Pancras for Eurostar are nearby. Enjoy a bite to eat or a relaxing drink in our recently refurbished restaurant and bar, followed by a stroll in London's fashionable Bloomsbury. ... more   less 
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Also Known As:
Mercure London Bloomsbury Hotel London
Waverley House Hotel London
Mercure London Bloomsbury England

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