You can't beat this hotel's customer service. I've stayed in many West End hotels over the years and usually found them overpriced and understaffed. I learned about The Montague from a travel agent friend who several years ago introduced me to the Red Carnation chain when I took several family members to London. At that time, we stayed at The Chesterfield Mayfair, which I also remember for its fine customer service. This year, I preferred something closer to Theatreland and The Montague fit the bill perfectly. It's a short walk to almost all of the West End theatres and if you choose a theatre that's a little too far to walk (such as Victoria Palace or London Palladium), there are several Tube stations that are within easy walking distance of the hotel's front door.
My room was ready when I arrived at noon, although check-in time isn't normally until 2 p.m. I was elated to be able to check in right away after my overnight flight from Chicago. Jorge went out of his way to accommodate me upon check in, including a quick trip to the desk for an electrical adapter for my week's stay. The high-speed internet (wireless or wired) is free. Other special needs, such as a bed board and in-room yoga mat for my chronic bad back, were met without delay . There was even an elliptical machine next to a garden-view window in my room! Breakfasts were delicious and the staff were attentive and helpful (Carolina was especially gracious.) Although the hotel bills itself as having 24-hour room service, the late-night menu is limited.
They're not bashful about their prices, but this is London. A few months ago, the website "Visit London" sent me an email with special offers for Red Carnation hotels, so I decided to give The Montague a try this year. I'm VERY glad I did! I definitely see myself returning to this hotel and would recommend it without reservation.
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- Also Known As:
- The Montague On The Gardens Hotel London
- The Montague On Gardens
- Montague On The Gardens London
- Montague Gardens
- The Montague On The Gardens London, England