This review may not be relevant for those considering booking accommodation at the hotel, although the comments made in it may be helpful in relation to their use of some of the services that go with staying in it.
Having been in the maelstrom of people, traffic and noise that is the Covent Garden - Leicester Square area at peak shopping time, my wife and I needed a drink (strong in my case), a snack, good rest rooms and a comfortable quiet place to relax for short while. The cost of such indulgence at this point was not an issue. We headed for the Mercer Street Radisson which we knew from a sometime ago visit for afternoon tea and where we thought we would find readily available what we were looking for.
We were cordially greeted at the door by two meeters and greeters, one of whom courteously escorted us the bar/lounge area. So initial far so good. There were other guests in the room giving it a lively, welcoming atmosphere. We headed for a comfortable corner seat, vacating it at speed when we discovered it was immediately below a very threatening speaker blaring out that soul destroying insistent canned musak beat, apparently beloved by the more modern youth of the day. We tried to find alternative seating where the "music" could not be quite so fully damaging to our street worn nerves, actually placing an order while doing so. We asked a bar staff member if something could be done about the decibel levels of the music; a move was made to a behind the bar point, but the music continued at the same strident level. With the music now causing us unease we cancelled our order and prepared to leave. A member of the all female bar staff (don't hotel bars do men these days?) helpfully suggested that we could sit in the restaurant where there are no speakers. We accepted this alternative which of course meant giving up the chance of comfortable arm chairs for our break and being in a fellow guest-less, otherwise empty, large room on our own.
The mint tea and Manhattan drinks we ordered eventually appeared - how five young ladies can have taken so long to organise this simple ask is something only they can answer. The mint tea was, however, very good having been made with real mint leaves. My Manhattan was a semi disaster however. Served in a sizeable tumbler instead of a cocktail glass, it came with 27 small ice cubes which on melting would have so diluted the alcohol as to make it undrinkable. I should have sent it back, but by this time I needed the stimulation. I was able to spoon the cubes out onto a plate with a generous coating of the alcohol attached and was finally able to have my restorative drink. The leek and ricotta filo parcels we had ordered initially, had to be re-ordered and eventually appeared. They were delicious so some harmony was restored. We were however taken aback when the bill appeared with a 12.5% service charge added to it. It was removed when we so requested. It was at this stage that I discoved that the member of bar staff who had prepared my Manhattan had done so for the first time ever and had to ask around to find out how to do it. This seemed to me to be a serious management failing at the hotel not to have ensured that the bar/lounge staff were able to ensure that all items on the menus were within the capability of the staff on duty to prepare and serve.
Before leaving the hotel I was able to speak to a Front Office Manager and bring to his attention the disatisfaction I felt over the inappropriate music and its level, the tardiness of the service and the lack of any member of the bar staff able to produce a pretty standard cocktail. He agreed I had grounds for complaint and volunteered that I was not the first to protest about the type and sound level of the music in the bar/lounge. He thanked me for pointing out the shortcomings of the bar staff over the cocktail, and invited me and my wife to return in the near future of complimentary drinks.
It would be good to know that the Radisson Management has remedied these issues so that guests can enjoy the otherwise many pleasures of being in the hotel.
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- Also Known As:
- Radisson Edwardian Mountbatten
- Radisson London
- London Radisson
- Radisson Blu Edwardian Mercer Street Hotel London, England