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Reviewed November 11, 2009

My husband and I received an extremely warm welcome when we stayed at this hotel recently particularly from the check-in reception staff who couldn't do enough to make sure our stay was really comfortable. The room we were initially allocated was quite compact but once I mentioned this to the staff in the reception area, they did their best, and succeeded, to find a more comfortable room overlooking Leicester Square as requested. The service and friendliness throughout the length of our stay was equally top notch. The only things that prevent us giving the hotel five stars throughout is that we were given the wrong cocktails one evening and my husband had to send his cooked breakfast back one of the mornings as parts of it were overdone and some not cooked enough. I also had a slight issue that morning as some parts of my breakfast were missing when the plate arrived. Other than that a great place to stay. We will stay there again.

  • Stayed: November 2009, traveled on business
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Thank Tina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLondon, Hotel Manager at Radisson Blu Edwardian Hampshire Hotel, responded to this reviewResponded November 16, 2009

Dear Reviewer,

Thank you for your feedback particularly with our reception team. These comments serve as a motivator to our team. We thank you for your feedback with regards to the breakfast. This gives us an opportunity to enhance the way we serve you in the future. We look forward to welcoming you back very soon.

Regards,

Atanas Botev

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2009

Wonderful location - door right on Leicester Square. London Eye & Nelson's column visible from our hotel room window.
They allowed us an early check in which was a very nice surprise.
Room tasefully decorated and spacious for London standards!

Our only complaint was hot breakfast was slow arriving, and then was cold when it did come, so we had to reorder. Lucky we were not in a rush to get out and sight see!!

Other than that a pleasant stay had by all!

  • Stayed: November 2009, traveled as a couple
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Thank Frequent_flyerUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLondon, Hotel Manager at Radisson Blu Edwardian Hampshire Hotel, responded to this reviewResponded November 16, 2009

Dear Reviewer,

Thank you for your feedback particularly with regards to your room. These comments serve as a motivator to our team. We thank you for your feedback with regards to the breakfast service. This gives us an opportunity to enhance the way we serve you in the future. We look forward to welcoming you back very soon.

Regards,

Atanas Botev

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2009

This hotel is mediocre for the 5 star it claims to be. No hot water in the room. The room service is extremely average. The burger was completely inedible and the pizza was a glorified frozen pizza cut up. Not impressed. If this hotel wants to keep attracting the business customer it needs to up its game. The rooms, however, are clean and comfortable.

  • Stayed: November 2009, traveled on business
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Thank Unique_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLondon, Hotel Manager at Radisson Blu Edwardian Hampshire Hotel, responded to this reviewResponded November 16, 2009

Dear Reviewer,

Thank you very much for your comment with regards to your stay. I am sorry to hear that you had issues with the hot water and room service ordered. We value your feedback, which gives us an opportunity to enhance the way we serve you in the future. If given such an opportunity we hope to welcome you back very soon.

Kind regards,

Atanas Botev

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Reviewed November 9, 2009

I love this place! Why hadn't I stayed there before? It's my third time in London now.
Location is great, rooms are wonderful, lobby bar is fantastic! I will come back definately. I want to say thank you to the hotel management! My stay couldn't be better!

  • Stayed: November 2009, traveled on business
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Thank millerjess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLondon, Hotel Manager at Radisson Blu Edwardian Hampshire Hotel, responded to this reviewResponded November 16, 2009

Dear Reviewer,

Thank you for your positive feedback with regards to your overall stay. These comments serve as a motivator to our team. We thank you for your feedback this gives us an opportunity to enhance the way we serve you in the future. We look forward to welcoming you back very soon.

Regards,

Atanas Botev

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Reviewed October 29, 2009

Fantastic location in Leicester Square. Plenty to see & do in the vicinity and plenty of restaurants to choose from. The reception staff and particularly the concierge(s) could not have been more helpful.
Room rate prbably a bit high but not bad for central London.

  • Stayed: October 2009, traveled on business
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Thank wyfew0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLondon, Hotel Manager at Radisson Blu Edwardian Hampshire Hotel, responded to this reviewResponded November 3, 2009

Dear Reviewer,

Thank you for your feedback particularly with our reception and concierge. These comments serve as a motivator to our team. This gives us an opportunity to enhance the way we serve you in the future. We look forward to welcoming you back very soon.

Regards,

Atanas Botev

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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