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Novotel London Waterloo
Ranked #316 of 1,075 Hotels in London
Certificate of Excellence
Reviewed October 26, 2013

  • Stayed: October 2013, traveled with family
    • Value
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Review collected in partnership with Accorhotels.com
Thank Stefano M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this reviewResponded October 31, 2013

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829 - 835 of 2,981 reviews

Reviewed October 21, 2013

  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank PAUL1953
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this reviewResponded October 31, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 20, 2013

Great location walking distance to London Eye and Big Ben. Rooms were clean, modern and comfortable. Free Wifi in rooms always a bonus. Staff friendly and helpful. Breakfast was ok but could offer more choice. Would recommend this or any Novotel hotel.

  • Stayed: December 2012, traveled with family
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Thank msTabudhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this reviewResponded October 31, 2013

Dear Guest

I am pleased to hear that you found the location of the hotel convinient and that our team was welcoming.

I am pleased to hear that you would recomend our hotel. We hope your next visit will be as pleasant as the previous one.

Yours sincerely,
Bernard Panisse
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013

Stayed here overnight on a business trip (with 10 others) while doing a company event 10 minutes walk away across the river. I could definitely see myself staying here over a weekend. It's a quit location opposite Lambeth Palace a few minutes walk from the South bank of the river where you get great view of Parliament .10 minutes walk to bustle and attractions of Westminster. As always in London tubes and buses are never far away

The hotel was modern and staff professional and helpful. Element Bar and Grill was OK price wise with a no nonsense menu.

The room was modern and functional. FREE WiFi always a bonus for me. The hotel has a small gym if you must. Car parking on site though I wouldn't recommend driving this deep into London Parking is about £25 for 24 hours.

Shop around for best room rate as the room rate reflects the location. We paid a business of £200 per night. If I was staying there on a weekend I'd look for a much better rate.

Room Tip: Use trip Advisor and other site to find the best rate. Plan long walks on the river bank.
See more room tips
  • Stayed: October 2013, traveled on business
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Thank Cleverjet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this reviewResponded October 31, 2013

Dear Guest

We very much appreciate your comments regarding your stay at Novotel London Waterloo

I am delighted that you enjoyed your visit.

I look forward to seeing you again in the near future.

Kind regards,
Bernard Panisse
General Manager

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Reviewed October 18, 2013

I never heard of Novotel until my agent recommended it for a recent trip to London, prior to a 2 week cruise back to New York. This trip was to celebrate our 49th. Anniversary. The proper was very clean. Staff very professional. Amenities were adequate, although we did not use all of them. Free Wi-Fi was a welcomed bonus. Rest. and bar were very nice (recently remolded). Food was well price and of a quality you don't always seen in hotels. Found the beds to different than we see in USA, but they were very comfortable and slept well. Would consider again.

  • Stayed: September 2013, traveled as a couple
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Thank EHSRover61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this reviewResponded October 31, 2013

Dear Guest

Thank you very much for your kind review.

It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay and I shall pass your compliments to the Chef.

I look forward to welcoming you back again very soon.

Kind regards,
Bernard Panisse

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2013

Stayed in this hotel for 5 days in Sept 2013. As mentioned in previous reviews the location is great, located just off Lambeth bridge, the hotel is just 10min away (walking) from the London Eye, Big Ben and Westminster. At the same time, this is quite a comfortable distance for a hotel to be away from the noise, so it's area of the hotel is very quiet.
If you don't feel like walking, there is a bus stop just in front of the hotel, with 2 very good connections. One bus (3) will take you to Westminster, Trafalgar and Oxford street, and the other bus (341 if I remember right) will take you to the Bank & the City.
On the negative side, you'd have to walk for about 15min to the nearest tube (Lambeth North or Waterloo).

The hotel itself is clean and well maintained. The room itself is not outstanding in terms of design or layout, but it was nice and spacious enough, with good bathroom amenities and a nice view of the Westminster).

If I had to make a suggestion for improvement, breakfast would be on the list. It's decent, but more variety would definitely help, especially for the guests who stay longer than 2 nights.

All in all, it was a good choice and I wouldn't hesitate to recommend this hotel.

  • Stayed: September 2013, traveled on business
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1  Thank 05Aug13mm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this reviewResponded October 17, 2013

Dear Guest

Thank you for taking the time to tell us about your stay at the Novotel London Waterloo.

At Novotel London Waterloo, we strive to provide a superior service experience for every guest and your feedback is very important to us.
I would like to confirm that we have taken note of your comments on the breakfast variety and will address it accordingly.


We appreciate your feedback and I hope to welcome you back again soon.

Yours sincerely,
Bernard Panisse
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2013

  • Stayed: October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Elaine T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this reviewResponded October 17, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel London Waterloo

Address: 113 Lambeth Road, London SE1 7LS, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#219 Family Hotel in London
#227 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
Price Range: $159 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Official Description (provided by the hotel):
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 
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Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo
Novotel London Waterloo England

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