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“Let down by details”

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Crowne Plaza London - Battersea
Ranked #207 of 1,063 Hotels in London
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Let down by details”
Reviewed February 4, 2013

First the good part - stunning style and fittings, very friendly and attentive staff, great comforts - all the things you would expect from a hotel of this kind. But then a strangely poor experience on some real basics during a weekend stay: the wireless internet signal was constantly dropping out and unable to get to certain websites (at times even Google!); we ordered room service at night and a 'parsnip soup' arrived cold and tasting pretty much like blended tomatoes - a pasta ordered at the bar was also very bland and basic. I ordered a pinacolada and got what tasted like just bottled pineapple juice with a slight coconut flavour - nothing fresh in sight. Generally the food needs much more flair and quality to be in keeping with the luxurious feel of this place. Breakfast is adequate and no more - by 8.45 the bread felt old. The seating areas near the windows of both the bar and breakfast areas are cold and drafty. When you fill the bath, the water spurts out of the shower extension and sprays all over the surface. The minibar had less choice than I would expect even in a 3 star hotel (e.g. no spirits). Maybe I was just unlucky - but from this one experience I would not be able to recommend it and would hesitate to go back, despite the very attractive set-up and general comfort of the place.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luke S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
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  • Value
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Traveler tips help you choose the right room.   Room tips (333)
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Warwick, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 31, 2013

Great room, great food, great meeting facilities, and the majority of staff were very attentive and friendly. This was spoiled by the unsmiling, unresponsive breakfast service team, who failed to bring my order without at least one reminder every single morning.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank RJB535
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilminster, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 29, 2013

We've just run our event at the Hotel Verta and have had an excellent experience. The staff were helpful, the food was excellent and the everybody bent over backwards to accommodate us. Although the hotel is slightly off of the tourist track, it does represent excellent value for money and (my wife informed me) that the spa facilities were wonderful. Also, despite the hotel being next to the Helipad, it is quadruple glazed and was extremely quiet inside. All in all we have found it hard to fault the Verta

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MiCEBSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
117 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed January 24, 2013

The Verta has (I think) been open about three years. We had a double room wth Thames views, well, overlooking the Battersea Heliport. It is not easy to find, you will need a satnav, good map or taxi! There is valet parking, at £25 a night. The hotel has a modern, convention centre business look and feel about it.

despite having a no smoking policy sign in the room, our room smelled of smoke. The air-conditioning made lot of noise, but the young maintenance guy who came very quickly fixed it. He was most helpful and courteous. The room itself was comfortable, quiet, clean and spacious, the bathroom was very modern and spotless. No complaints other than that the windows were sealed, hence the need for the aircon to be working.

Breakfast was in the mezzanine overlooking the Thames (gre day with the tide out), with mainly foreign business people from abroad. Front desk was friendly and helpful.

Price was excellent, we booked it through Expedia and it was nearly half price, including breakfast. Once again, no complaints.

Only negative is that it is a bit out of the way, lost in small jungle of commercial buildings next to the Heliport. Cabs came quite quickly. I believe they also run a shuttle bus over the river.

So, good value, but hidden away, but if you want a reasonably priced room for the night, south of the river, it is worth trying.

Room Tip: Make sure it has not had a smoker in it and that the aircon is not noisy (they fixed it by loosening...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verta1, Front Office Manager at Crowne Plaza London - Battersea, responded to this review, January 27, 2013
Dear Guest,

Thank you for your feedback. I am sorry that your room was not to the high fresh standard that we aim to provide. We do appreciate all your comments and rest assured that the Housekeeping Department is aware of your feedback.

I hope that next time we will exceed all your expectations.

Kind regards,

Brandy Dragan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed January 23, 2013

I stayed at the Hotel Verta for 2 nights for a business meeting. The front desk staff was very friendly and I was able to allow me to check in early after a long flight from the states. I stayed in Room 306 which has a beautiful view of the river and bridge. The rooms are very spacious and the bathrooms are very modern (including a TV in the shower - interesting). The hotel is well insulated because I did not hear other guests at all. I used the gym both days and I was quite impressed with the equipment, particularly the amount of free weights and associated equipment. The meeting room we had was top notch and I would have no qualms about recommending this hotel for business meetings. If it weren't for the lacking service in the restaurant (and ho hum food), I would have given this hotel a 5 star rating.

Room Tip: Room 306 had an amazing view of the river and bridge.
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blondiemurc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 23, 2013

In a nut shell - what an absolutely amazing hotel - simply beautiful!
Cannot fault the staff in the slightest - very attentive and friendly.
I've stayed in many luxury, mid-range and budget hotels, hostels and B&B's. I can genuinely say this is THE nicest establishment that I have ever had the enjoyment of staying in,
I booked the hotel as a bit of a pre-Christmas relaxing break, and having high expectations I was most definitely not disappointed!
The rooms are spacious (we had a basic executive city view room - floor 3), with all of the facilities you would expect or need. Bathrooms were stunning and again very spacious, I particularly liked the double sinks and the TV in the bath! The showers were very powerful and had no issues with pressure or temperature.
Our room rate included breakfast which was plentiful and delicious! The breakfast staff were very friendly and helpful.
The hotel is located a brisk 15 minute walk (via main roads) from Clapham Junction Overground station, or 10 minutes (via the Winstanley Estate) Alternatively, its a 45 minute hobble if you're a gal in agony wearing high heels! (my own fault!)
The hotel do offer a shuttle service throughout the day one way to Sloane Square which we took advantage of and is a nice touch.
I would not hesitate in recommending this hotel and hope to return in the not to distant future.
(The candle shop on the main road near the hotel is also worth a look in!

Room Tip: River view would be desirable, although unless you plan spending your time in London only in your ro...
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauraRose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verta1, Front Office Manager at Crowne Plaza London - Battersea, responded to this review, January 27, 2013
Dear LauraRose,

I am so delighted to read your review as this is service that we aim to provide and the impression I hope my guests will have about us, Hotel Verta. Thank you.

Hope to see you back again for another amazing stay.

Kind regards,

Brandy Dragan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
106 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed January 23, 2013

Fast and courteous check in/out, polite and efficient bar complemented by very nice rooms (modern, clean and stylish). Not really in a central London area but well positioned for those traveling to/from Heathrow. Price very reasonable for the quality offered.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FoxM64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verta1, Front Office Manager at Crowne Plaza London - Battersea, responded to this review, January 27, 2013
Dear Guest,

Thank you for your feedback. We do appreciate your comments and I am delighted to hear that the team at Hotel Verta was able to meet you expectations. We look forward to welcoming you back at the Hotel Verta by Rhombus.

Kind regards,

Brandy Dragan
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza London - Battersea

Property: Crowne Plaza London - Battersea
Address: Bridges Court Road | Battersea, London SW11 3BE, England (Formerly Hotel Verta)
Phone Number:
Location: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#46 Spa Hotel in London
#158 Luxury Hotel in London
#167 Business Hotel in London
#196 Romantic Hotel in London
#251 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza London - Battersea 4*
Number of rooms: 70
Official Description (provided by the hotel):
Located on the south of the River Thames, adjacent to the London Heliport and within easy reach of Chelsea and Sloane Square; Hotel Verta provides the perfect destination when visiting the capital. From panoramic views of the River Thames, the intimate ambience and the very modern facilities, Hotel Verta has become London's most exclusive 'Hidden Gem'.The hotel's design, inspired by the Halcyon days of aviation, combines timeless elegance and the lobby is a striking double height atrium with a signature sweeping staircase up to the mezzanine level. All of the 70 bedrooms are fully furnished in a classic modern style, each with original artwork and the finest bespoke fittings.All day dining is available in the elegant Ambrosia located on the mezzanine level. A glamorous, fun and contemporary bistro/bar perfect for meeting friends and family for afternoon tea, informal meetings and after work drinks. As dusk falls, Champagne is the signature drink and guests can dine whilst admiring the views.The two level subterranean SPA Verta offering an innovative sanarium, heated loungers, steam room, sauna, gym and signature spa treatments, sets Hotel Verta apart from any London Hotel.Settings don't come much more inspiring than this, with the majority of our hotel meeting room facilities in London, featuring panoramic views of the River Thames and the London Heliport. Features include floor-to-ceiling windows and flexible inter-connecting options, when it comes to keeping you in touch; we have state-of-the-art audio-visual and telecommunications equipment, as well as wireless throughout. Hotel Verta offers 7 Meeting Rooms for between 12 to 200 delegates.Hotel Verta is the most wonderful, unique and romantic London hotel location in which to hold your wedding. For this very special occasion, we will enchant you with its addictive atmosphere and seductive environment, providing you and your guests with a magical wedding experience. The romance of Hotel Verta is beyond compare and has everything to make your wedding experience unique - superb cuisine, magnificent settings, meticulous and personalised service. The individuality of each couple is reflected in the smallest and most important details. Hotel Verta is licensed for civil wedding and civil partnership ceremonies with a dedicated Wedding Co-ordinator to help you organise the finer details of your special day. ... more   less 
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Crowne Plaza London - Battersea England

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