I went for lunch and it was fine - they'd run out of the desert I wanted by 1pm but the food was decent. We got the bill and the server came over with the card machine. The first question was whether I wanted to pay a gratuity. I said yes and paid just over 10%. I looked at the bill the following day to see that they'd ALREADY added the gratuity/service charge on the bill so they'd effectively got tipped twice. I did email them about this and was told "many .. from America where they are used to tipping 20% at the end of their meal". Hhhhhmmm. Many countries don't tip at all but they obviously ignore this. Yes I should have checked the bill but to be honest, I thought that as I was asked to tip, that it hadn't been included already. Obviously the bar tender didn't tell me either. And again they say most places charge 12.5% but that's normally a nicer place than a pub with toilets two levels down. Also the men's toilets were absolutely disgusting - only 1 out of the 3 urinals were working. I've been to this place a few times but there's better places to go to in the area - the company email laid the blame totally on me for not checking and yes, I should've checked but many of us don't and also - to ask for TWO tips/service charge for a pub meal??? Please!
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