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“Great value and location”

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City Continental London Kensington
Ranked #856 of 1,077 Hotels in London
Reviewed June 19, 2013

I stayed here while I was in London doing research for my senior thesis, and it was a really great value. The rooms have been updated and the bathroom is rather modern, which was nice. My room was kept very clean through my entire stay as well. I was there in winter and it did get a bit cold in the room (a lot cold for a California native like me), and from what I could tell there was no heater, though I stupidly didn't ask so there very well could have been one. I had a single room, which was small but perfect considering that I was traveling alone and didn't need much space. The staff at the front desk were very professional. My friend came and stayed with me for the last few days, and they were very accommodating of the change in plans, letting her stay in my single room. I only had to pay a little extra for her breakfast (included with the room). The breakfast is very simple, unfortunately no fresh fruit but apparently this isn't abnormal for the UK. I must add that the location is excellent, it's about a two minute walk (only a block or two) from the Earl's Court tube station, very convenient.

Considering that this is a clean and well-appointed hotel that is extremely close to a tube station, this place is an excellent value. It's very simple, but if you just need a base for exploring I would recommend this place. It's not central, but that is reflected in the price, and you can easily take the tube anywhere. I would stay again.

  • Stayed: December 2012, traveled solo
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Thank tfrey91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anshu R, Manager at City Continental London Kensington, responded to this reviewResponded July 4, 2013

Dear Madam,

Thank you very much for your recent stay and review.

I am very pleased that the service that you have received was so to your liking, and that our location so perfectly suited your needs.I will share your kind words with the team here and I very much hope to welcome you back in the near future.

You can directly reach us on reservations@citycontinentalkesington.co.uk.

Best regards

Anshu Ralhan
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 18, 2013

Definitely worth its price, clean and nice rooms!
We had two rooms, one on the 4th floor and one in the "basement" - we took the elevator downstairs, walked outside through a door, and there were a building with a couple of rooms.
The rooms had AC and the helpful staff told us how to turn on the heat. We also got a portable heater so we had not a problem with a cold room.
Just ask in the reception, most of the "problems" has a solution!

We wished to have two rooms on the same floor since both rooms was on the same booking and they told us that we could change the rooms the next day if we wanted to.

+ The hotel is very near the underground station Earl's Court and the area also has a Subway restaurant, liquor store and a food store.
+ Helpful staff
+ Clean rooms
+ Location - cheaper than the ones closer to Oxford Street but still easy to get everywhere.

It was continental breakfast - not much to choose from but similar to what other hotels has been serving when I have stayed in England. Yoghurt, cereals, croissants, cheese, coffee/tea/chocolate.
Easy to buy breakfast at Subway on your way out for ~ £3.

  • Stayed: May 2013, traveled with friends
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1  Thank zoyowo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anshu R, Manager at City Continental London Kensington, responded to this reviewResponded July 4, 2013

Dear Sir,

Thank you so much for taking the time to write such a detailed review about your stay here with us at the City Continental London Kensington.

I am glad that you liked the hotel. Your comments are valuable to us as they really do give us an insight as to how we are really doing and what we need to do to improve.

We look forward to welcome you and your family again at our hotel during your next visit to London.

You can reach to us directly at reservations@citycontinentalkensington.co.uk

Best regards

Anshu Ralhan
Operations Manager

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Reviewed June 18, 2013

We are seasoned independent travellers in our early fifties, and the hotel met our expectations quite well for a 7 night stay. All the front desk staff were friendly and helpful. We were able to store our bags in the luggage room since we arrived very early, and did not expect that the room would be ready. The double room we received was a basement level room, so no street views, but perfectly private. Yes, the rooms are quite small, but I was aware of this through information provided by booking websites, so there was no surprise for us. The hotel has had a nice makeover recently, so the room did look fresh, and the bathroom renovated and very nice. The shower recess is compact, but good water pressure and hot water. Clean towels etc provided every day upon makeup of room. The breakfast is quite simple, but was adequate, no fresh fruit only tinned. The bfast room can get quite crowded, but we found best solution was to get there when it opened. Location is excellent, the façade is lovely and very nice street. Extremely handy to tube, and a fantastic range of pubs,cafes and excellent restaurants to eat at on and around Earls Court Rd. Overall perfectly adequate for a 3 star hotel.

Room Tip: Basement room does not have street views, but they are private
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  • Stayed: May 2013, traveled as a couple
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Thank peteclissg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anshu R, Manager at City Continental London Kensington, responded to this reviewResponded July 4, 2013

Dear Sir,
Thank you very much for taking the time to post such a detailed and positive review from your recent stay with us at the City Continental London Kensington
It was a great pleasure to have you with us and we are delighted that you and your partner enjoyed your stay. Positive feedback such as yours is a source of encouragement to us all and we very much value it.
We look forward to welcoming you back to London and at the City Continental London Kensington for a future visit and if there is anything that we can do for your return trip then please do not hesitate to get in touch with us directly at reservations@citycontinentalkensington.co.uk

Best Regards
Anshu Ralhan
Operations Manager

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Reviewed June 16, 2013

I stayed one night at the hotel on 11th June with my wife and son. I was told by reception staff that breakfast would continue till 10am and I reached the breakfast venue in the basement a little before 930 in the morning. I saw that breakfast had already been wrapped up as official closing time was supposed to be 930 in the morning. I requested for cereals for my child and picked up some fruits and yogurt which were still lying on the tables. A lady confronted me saying that I had only asked for cereals and should not take anything other than that. She said she did not believe that reception had told me that breakfast would last till 10am. This was shocking and really insulting. I had stayed for 11 days in London and UK and did not get this sort of behaviour anywhere. I was paying 135 Pounds for one night at this hotel. Lady at the breakfast venue was extremely rude and this sort of attitude towards guests left me totally perplexed. On complaining at the reception about this no action was initiated and matter was not even considered by the hotel HR (if they have any). Condition of rooms are bad, basin tap broken in toilet. Bad experience on last day at London for us. Ac was giving out hot air and no one came to inspect even after repeated requests

Room Tip: No tip will be to avoid this hotel at any cost
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  • Stayed: June 2013, traveled with family
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2  Thank aditimukherjee04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 12, 2013

I booked to stay at City Continental – London Kensington last night. Upon arrival I was told that there was a problem with my room, they’ve had a water leak and I was now booked into the hotel across the road – Mowbray Hotel. The room was cheaper at £76 so I therefore went to this hotel to check in, payment was taken, I went to my room. The room was disgusting, it looked like a squatters bed sit, dirty sheets, dirty room, disgusting bathroom and the stench of cooked food. I then called City Continental to advise them that I was coming back to their hotel, not staying in this room and that I expected them to sort this situation out.

I spoke to a nice man who said he was the manager, after about 10 minutes he showed me to one of their rooms and said he would sort everything out with Mowbray, that I didn’t have to return. I had booked this hotel to go to an event, because of all the room drama it left me with 30 minutes to get ready for a black tie event, therefore I wasn’t very happy. However, I believed that a suitable resolution had occurred to the room problem.

However, upon returning to the hotel after the event with my husband I was informed by the hotel receptionist that we needed to pay them £109 for our room, I therefore explained that we had paid Mowbray £76 and it was my understanding that this was the end of any payments from us. I was told that this wasn’t the case, I then said that I would talk to the manager in the morning when my husband and I checked out.

Upon checking out another person claiming to be the manager, a lady, tried to get £109 out of us, I therefore explained the situation again, she said that we had to go to Mowbray, get a refund, then come back & pay them. I explained that this wasn’t going to happen. She then suggested that we pay the balance between Mowbray and City Continental, I explained that this wasn’t going to happen either as I believed that we had endured a rather upsetting experience due to their lack of ensuring the alternative room was of the same standard that I had booked with them. After a long discussion she agreed that they would seek the £76 from Mowbray & I left.

The rooms are clean & ok for the price you pay, but they are so warm it made for an uncomfortable nights sleep even with the window open. Also there was some kind of plastic mattress protector under the sheet which made the bed even hotter to sleep in.

For the price we paid the hotel was ok, won't be staying there ever again after the room drama however!!!!!

  • Stayed: June 2013, traveled as a couple
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Thank Looba1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadriSathya, Manager at City Continental London Kensington, responded to this reviewResponded June 26, 2013

Dear Guest,

Thanks for your review, first of all we would like to apologise for the inconvenience caused during your stay. We have discussed your feedback in our meeting and we ensure this never happen again.

We always try our level best to satisfy our guest needs. We assure the issues you have raised have been addressed and the appropriate action has been taken. We are looking forward to accommodate you again to have a pleasant stay in our hotel in the near future

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Reviewed June 3, 2013

My friend and I stayed here for one night and found the location to be very good - it's around the corner from Earls Court underground station and just off Earls Court Road where there is an M&S, off licenses, pubs, restaurants and newsagents which is handy if you need to pick anything up. Our room was clean and comfortable and the bathroom looked fairly modern. The reception staff were also more than willing to help out and printed us off a map so that we could walk to Chelsea (which took about 15 mins). All in all - perfect for our budget and needs!

  • Stayed: June 2013, traveled with friends
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Thank hscuk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadriSathya, Manager at City Continental London Kensington, responded to this reviewResponded June 26, 2013

Dear Guest,

Thank you very much for your valuable feedback. We are happy to read that we made your stay such an enjoyable one. I shall be passing your comments to our Housekeeping team so they can ensure they maintain our usual high standards at all times. I hope you will have the chance to stay with us again in future occasions.

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Reviewed May 31, 2013

I have stayed in a lot of bad hotels in London. This was probably the best of those, but compared to virtually any other place I've been, still pretty bad.
The pictures looked good, and I'll say that it was probably among the cleaner hotels in which I've stayed there, but also among the tiniest. I was in London and then Switzerland for business trips, which meant that I needed a suitcase - there was literally no room for it.
As I was there on business, the internet connection was important and I found that it cut out a lot; not sure why but it was challenging for me; the other was the temperature. Without any heat, it was quite chilly, but to turn on the heater, even at the low setting, made the room quite hot; so I had to keep the window open. This was a bit of a challenge when it rains, which is known to happen in London.
As some of the other reviews suggest, the location is extremely good and quite central, but if you don't mind a very, very small room with spotty internet, I think it's acceptable.

  • Stayed: September 2012, traveled on business
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Thank Graham E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadriSathya, Manager at City Continental London Kensington, responded to this reviewResponded June 26, 2013

Dear Graham,

Thank you very much for your recent review. All our room are standard size and we have different room categories with more space at less price difference. Please be assured that the issues you have raised have been addressed and actions have already been taken. For your next visit please check in our website or ring us directly for assistance. We are looking forward to welcome you again.

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Additional Information about City Continental London Kensington

Address: 11-13 Penywern Road, Earls Court, London SW5 9TT, England
Phone Number:
Location: United Kingdom > England > London > Earls Court
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #856 of 1,077 Hotels in London
Price Range: $88 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — City Continental London Kensington 3.5*
Number of rooms: 74
Official Description (provided by the hotel):
City Continental Kensington London Hotel looks forward to welcoming you to London. If you are traveling to London for business or seeking a hotel near London major tourist attractions & shopping area, there are many reasons you should consider our hotel. Our guests enjoy modern accommodations, amenities, friendly ambiance, and affordable rates City Continental Kensington London Hotel is within easy reach of Olympia Exhibition Centre and a short ride to Hammersmith Apollo. The staff at City Continental Kensington London Hotel is quite friendly and available to assist our guests at any time of the day and night. Breakfast is provided for our guests each morning at our hotel. ... more   less 
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Also Known As:
City Continental London Kensington Hotel London
City Continental Hotel London
Comfort Inn London
Comfort Inn Earls Court
London Comfort Inn
City Continental London Kensington England

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