We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
City Continental London Kensington
Nearby Hotels
$342
$316
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
$374
$311
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
$229
$215
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
$291
$247
Expedia.com
View Deal
  • Free Wifi
  • Restaurant
$222
$185
Expedia.com
View Deal
  • Free Wifi
  • Restaurant
$313
$253
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
$142
$134
Official Hotel Site
View Deal
  • Free Wifi
  • Restaurant
$233
$180
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
$179
$157
galahotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
$286
$277
Orbitz.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
Reviews (1,129)
Filter reviews
1,130 results
Traveler rating
98
409
344
152
127
Traveler type
Time of year
LanguageAll languages
More languages
98
409
344
152
127
Show reviews that mention
All reviewsearls courtluggage roomtube stationyogurtbreakfast room isrestaurants and shopsbreakfast was includedrooms are smalllocation is excellenttwin roomsupermarketheathrowundergroundhairdryerensuite
Filter
Updating list...
425 - 430 of 1,130 reviews
Reviewed February 26, 2013

Just returned from a one night stay with my daughter. As a hotelier myself, I was really impressed with the receptionists greeting, although was not expecting to pay £20 deposit incase we used WIFI or the telephone! The room was pretty impressive too, immaculately clean and beautifully decorated, with all modern fixtures and fittings.But then we started to notice the flaws, firstly, although the TV was freeview we were unable to get any of the channels, BBC 1 and 2 was our choices! I know we didn't go to watch TV but I thought that was bad. We were getting ready for breakfast and the maid was knocking, trying to get in to clean the room even though we were not required to vacate till 11 am. Breakfast was an absolute joke!! We were unable to find a free seat in the 'Breakfast Room' it was chaos!! Eventually we sat and had to share a table and then fight for breakfast. There were no dishes,glasses or plates - and there was no one to ask! Eventually, they were replaced, but gave up as there was a queue for toast, a small four round toaster for the whole dining room. The hotel reminded me of a student canteen.We felt quite stressed when we left and hungry. I can't believe we paid over £100 each and was expecting alot more !!! Definately would not return or reccommend this hotel

Stayed: February 2013, traveled with family
2  Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadriSathya, Manager at City Continental London Kensington, responded to this reviewResponded March 6, 2013

First of all I would like to apologise for the inconvenience caused during your stay.

Deposit £20 is a hotel policy just incase of any extras; which will be returned on departure if nothing been used. Our contnental buffet breakfast is complimentary to all our guest and we always try to provide best service possible.

Please be assured that the issues you have raised have been addressed and actions have already been taken.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2013

The directions given on the Hotel's website are very good - turn left out of Earl's Court Tube Station (Warwick Road exit) & left again onto Penywern Road, keep walking & the hotel is eventually on your right. The reception staff were really nice. Please be aware though, that you will be asked to pay a £20 (per room) 'deposit' incase you damage anything. We paid cash & got this back no problem upon check-out. We stayed in room 111 which was on the Ground floor, right at the front of the hotel. On arrival, we told that receptionist that we had booked a Twin Room & he told us that we had been upgraded to a Premium Room (we don't know why!). The room had a double bed & a single bed. Not much space to move around...no drawers which we found bizarre...a small sized wardrobe with 6 hangers which was fine for us, & a safe, which we were really pleased about. There was a TV as well, and we each had a small bedside shelf. There was a dressing table next to the wardrobe with a chair and facilities for making tea. This end of the room was really cold, as it was next to the windows which weren't double-glazing.
The room was clean, as were the bedsheets. The bathroom was small but very nice, we think it had recently been renovated, as the shower was lovely, very modern. The beds were comfy & no sign of the plastic covering on the matresses that has been mentioned in a few reviews.
Breakfast was down in the basement....very small room for the amount of guests (which has been mentioned in other reviews) but, really, you're only there for 15 minutes at the most. Sharing tables didn't bother us. There was white & brown bread, a toaster (which can take a while), yoghurts, fruit, 3 types of cereal, croissants, marmalade, jam, butter etc. It was a decent breakfast for what we paid, filled us up nicely for the day ahead.
We discovered that if we turned right out of the hotel, we ended up on Earl's Court main street where there were restaurants & shops such as M&S, McDonalds, Gregs & Nandos. And also the other entrance for Earl's Court tube station. If you want the DISTRICT LINE - use this entrance. If you want PICCADILLY LINE - use the Warwick Road entrance, opposite the exhibition centre.
After a day on the tour bus, we were chilled to the bone & used the heating in the room for the first time. It warmed the room up nicely & didn't really make it stuffy. However, the end of the room where the windows were, was absolutely freezing.
All-in-all, a good hotel but I wouldn't stay there again...simply for the reason that it was too far out for what we needed. I would prefer to stay in Russell Square, as I have before, as it was much more central for Leicester Square, theatres etc. However, if you need to be somewhere around Earl's Court, I would recommend this hotel. It's comfortable & clean (not the Ritz, by any means) you get what you pay for.

Room Tip: Room 111 had a lovely bathroom but was sometimes noisy (eg. if there is something on at the Exhibition Centre on an evening)
  • Stayed: February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadriSathya, Manager at City Continental London Kensington, responded to this reviewResponded March 6, 2013

Thank you for taking time to write a review regarding your recent stay at our Hotel. I regret to hear that we haven't met some of your expectations.

All our rooms are of standard size and equipped with facilities mentioned in the portal. We always value our guest and try to allocate the best room possible. Also we try to change the room if our guest is not happy with specific room allocated initially.

We assure the issues you have raised have been addressed and the appropriate action have been taken.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2013

Upon our arrival, £20 was demanded from us. This was in case we used the phone or room service, however this was never mentioned before. Finding our room was very confusing because the doors were incorrectly labled and many of them were simply marked 'fire exit.' Eventually we found it - it was in a series of rooms outside of the hotel. The room was fairly clean however one of the bedside lights did not work and the walls seemed paper thin. Breakfast was beyond poor - there wasn't much at all and there was nobody around to inform you were everything was and plus everything had already run out, even though there was still half an hour left before they stopped serving. The only good thing about it was that it was close to the tube station.

Room Tip: Request a room in the main building, not the outside 'huts'
  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadriSathya, Manager at City Continental London Kensington, responded to this reviewResponded March 6, 2013

Thanks for your recent review with regards to your stay in our hotel. We would like to apologise for the inconvenience caused during your stay.

Our breakfast is complimentary and we provide with best service possible. We have already discussed your concern in our meeting and actions have already been taken. We are looking forward to accommodate you again in our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2013

We were a party of four me, my husband an two friends an booked into the City Continental London Kensington for one night as we were going to watch a show.The hotel was very clean and decor was lovely.Our rooms were spotless and bathroom lovely.Staff were very plesant and helpful.You have to leave £20 deposit when you book in incase of breakages which we didnt know about but was not a problem and got it back when we handed our keys back in.The only downfall was hubby likes a cooked breakfast when we are away and it was only continental i was fine with this and hubby didnt starve.All in all a fab weekend!!!!

Room Tip: you cant get to all the rooms by the lift you have finish off by useing the stairs so if you struggle ask for lower levels
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mazStoke_on_trent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadriSathya, Manager at City Continental London Kensington, responded to this reviewResponded March 6, 2013

Thank you for the recent review and we are pleased to read your comments.

Also we are delighted to read that our staff were pleasant, I have passed on your comments to them. We provide only continental breakfast which is complementary and it is mentioned in the booking instructions.

I do hope we can welcome you back to the hotel soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2013

I had a single room that was small but comfortable. The location was superb. I really enjoyed the fact that there was a supermarket at the end of the street. There was a Burger King and McDonalds and two pubs within easy walking distance. The underground station was very very close and had a direct line to Heathrow. My room was clean I got new towels everyday and breakfast area was small but easily manageable. The food was what you would expect for continental breakfast. I would definitely stay here again. I had no problems with giving them a 20 pound deposit and it was returned to me upon check out.

  • Stayed: February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Londongirl1720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BadriSathya, Manager at City Continental London Kensington, responded to this reviewResponded March 6, 2013

Thank you so much for your kind words.

Our hotel location is a great advantage to visit many areas in london with most restaurants and pubs located in a walkable distance.

We are loooking forward to welcome you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews