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“Excellent! Here are my tips”

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The Nadler Kensington
Ranked #58 of 1,064 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Warner, New Hampshire
Level Contributor
96 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Excellent! Here are my tips”
Reviewed May 10, 2013

First, this was a very good hotel in an excellent location with an exemplary staff. We stayed for 9 nights and are a family of two adults and an only child. We travel extensively, but this was our first time in London. I'm going to share some tips with you to hopefully make this experience as great as you would expect.

1. Book by phone. My experience says we would have paid as much as 10% less had we booked by phone versus booking on their website or any other consolidator website.

2. Book early. This place seems to stay booked and likely will in the future. If you want the room of your choice (read below), you must book early.

3. Select room configuration. Each room appears to be uniquely configured. This is a renovated space that was never designed to be a hotel, but has been converted into a hotel. There are many variables at play in the rooms. Find out if you can select the room that will best suit your needs. In our case, our room was a bit smaller than we expected. Had we thought to request specific things during our reservation (couch or sitting area or patio as seen in some photos with this listing), we would have had an even better experience.

4. Stay off the street for the least noise. If you desire peace and quiet, select a room that is not street side. This will give you a quieter night's sleep. It is not the hotel's fault if a taxi driver leans on his horn at 4pm when you are trying to take a nap or if the neighbor decides to unload a truck at 1am below your window. There's nothing they can do about those things. For less city noises, select an interior room.

5. Request a view. If you care about what is outside your window, make sure you ask what is outside the window.

6. Breakfast delivery. If you are staying more than a few days, you may want to pass on this option. This was great for the first two or three days particularly as we were familiarizing ourselves with the area, but became repetitive after that. They worked with us to get a better service in place for our remaining days. I would not recommend the breakfast delivery option for more than a couple of days stay.

Why you should book at Base2Stay:

1. King size bed. Yes. It is two twin beds put together, but you would never know it. We slept very well and were very happy with the king sized bed configuration.

2. Kitchenette. Everything you would need for a light meal in the room, particularly for a longer stay.

3. Location. Literally one block from the Earl's Court tube station and dozens of restaurants and stores.

4. Customer Service. Excellent, excellent, excellent. If there was a problem, they did everything in their power to fix it. It was authentic and very pleasing to work with the staff.

Some tips for when you are staying at Base2Stay:

1. How to get to the hotel. If you are not from the area, and we aren't, you may spend some time trying to find the hotel initially if you are coming in from the Underground. We walked around for half an hour in our overnight flight haze searching for a wifi connection to get to a map to just to figure out how to get to the hotel. Be sure you know the exact steps before you go, it will save time and inconvenience. Here is exactly how to get there from the Earl's Court tube station:

a) exit the tube and look for the "way out" signs for Earl's Court. There is a lift up to the main level and a ramp to street level. If you are lugging luggage like we were, look for the lift. We stumbled up stairs and around the station and got completely turned around our first morning. Do not follow the signs for Warwick as these will put you out at the wrong side of the station. Once out via the lift, Earl's Court Rd runs immediately in front of the station. The cross walk is directly in front of the station.

b) Cross Earl's Court Rd via the cross walk, turn right on the sidewalk. Your next street to the left is Earl's Court Gardens which you may or may not know because the road signage there is so inconsistent. If you see a post office on your left and a pub on the right of the street, you are at the right place. Take a left and go straight back down this road.

c) At the end of Earl's Court Gardens, turn right on to Courtfield Gardens (Google Maps calls it Knaresborough Pl). Again, no signage to speak of. Base2Stay is down about 100 yards on the right. We walked past it as there is no signage over the sidewalk. Just keep looking to your right. From this direction when you reach the stairs to the hotel, the large sign will actually be up on the right of the porch. There is a small sign over the access buttons.

It would be good to familiarize yourself with the Underground if this is your primary form of transportation. For tourist destinations, you'll mostly be using the Piccadilly and District lines.

2. Use their restaurant programs. They have a good working relationship with several local restaurants. They called ahead and let the restaurants know we were coming. Check my reviews specifically for Pascucci's, Blackbird Pub and Thali, all of which were recommended by Base2Stay with a coupon for percentages off the meal.

3. Laundry. If you need regular laundry service and not specific a la carte items to be pressed or dry cleaned, head over to #5 (or so) Hogarth Street where there is a laundry and a wash/dry/fold service. Note that nothing gets pressed with that service unless you ask. I let Base2Stay know they would benefit their guests by offering such a service particularly for longer stay guests, but it is currently not offered. Base2Stay offers laundry service, but it is a la carte and quite costly for a family just trying to wash some underwear and t-shirts, etc.

4. Groceries. There is a M&S express store down on the corner of Earl's Court and Barkston, but it mostly has prepared foods and a fairly limited inventory. If you just want wine and cheese or a quick sandwich, it's perfect. The larger grocery is the Sainsbury's located about a block from the hotel in the other direction from the M&S. From the front door of the hotel, walk out and take a left on Courtfield Gardens. Your next right will be Collingham, turn right on to Collingham and go to the end and bear left. You'll see the Sainsbury's across the road. They have everything you could need there. Be careful crossing the traffic.

5. Walking distance attractions. Victoria & Albert Museum and the Natural History Museum are literally a 15-20 minute walk away. Go out the front door, turn left on Courtfield Gardens, right on Collingham, bear left to face Cromwell. Turn right on Cromwell and walk down less than a mile. The museums will be on your left. You can also take the Earl's Court station to South Kensington station and go that way to save the walk if you like.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
23 Thank Darryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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wellington
Level Contributor
71 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed May 9, 2013

Another great 8 day stay. Nothing new to say about Base2stay but we did stay in one of the recently renovated rooms and it was very nice. We also found a very nice Lebanese bakery on the main road that was great for breakfast and very good coffee. Will return!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joanWellington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 9, 2013 via mobile

Staff was very attentive and helpful. Upon check in, we had mentioned about the toilet in a less than satisfactory condition, and it was attended to promptly. On top of that, we received 2 cup cakes when we returned to our room the next day. Rooms were otherwise clean as expected. Also has a good location, which is abouts 5 minutes from the Earls Court tube.

Helpful?
Thank Zach C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Los Angeles, California
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 9, 2013

Stayed here for 5 nights late last month. Convenient to the tube, in a relatively quiet area, prices (when booking and paying well in advance) seem to be quite good by London standards. We got upgraded (to what, I'm not sure). The room was pretty spacious, and the bathroom was huge by European standards.

The only negative was all the construction noise! However, they seem to try to limit that to "regular" operating hours.

  • Stayed April 2013, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank alsyli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leonardogub, Guest Relations Manager at The Nadler Kensington, responded to this review, May 17, 2013
Thank you alsyli for your comments, it seems that you had a great stay with us and also enjoyed your room size. We offer a wide choice, from small rooms to big. Apologies about the construction works outside the hotel but as you said we are keeping those under normal working hours and before the end of the month it should be over. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 8, 2013

When we first arrived at this London small hotel the construction was a real turn off. Fortunately, they gave us a better room in a completed part of the hotel. Lovely walking neighborhood, especially for people like us who prefer to stay fit during our vacations. Hotel staff was sweet and sincere.

Room Tip: The larger room (305) was worth it!
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GreenJeanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leonardogub, Guest Relations Manager at The Nadler Kensington, responded to this review, May 17, 2013
Thank you Jeanne for your feedback, we are very happy that we managed to ultimately live up to your expectation and that at the end you enjoyed your time with us and in our lovely neighbourhood. We aim not to just sell a hotel room but an experience, so it’s very important for us to ensure we match, if not exceed our guests expectation. That said, I can confirm that all the construction works will be over very soon and we look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ewa Beach, Hawaii
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 7, 2013

I came upon this place when I couldn't find anything in Soho. But that didn't matter as the Tube was such great transportation. The place is only a block away from Earl's Court Tube Station and the area is safe to walk at night. Many restaurants are nearby and many of them have the Tripadvisor clingie on their windows.

The staff at b2s was wonderful. They were helpful with providing information about the area and they had coupons for a lot of the nearby eateries. They let me check in early when I arrived a few hours early and had adapters available for sale since I forgot mine at home.

The room was very small but that was exactly what I needed. Nice comfy bed, a writing desk, a nice sized closet and a kitchenette hidden behind some doors I had thought were additional closets. The bathroom was new, I had a shower only in mine (no bathtub but that was fine with me). I was happy they had a towel warmer - something we don't use back home. The window in my room (#115) didn't face anything.

All in all, I really enjoyed my stay there and I would stay there again.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cynde808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 7, 2013

Comfortable rooms, a very convenient location and lovely and helpful staff all made this a great first stay in London. The hotel is only a block or so from Earls Court tube station and some very nice pubs. The room was small but well equipped, the bed was large and comfortable, and the shower was hot and strong. Everything was very neat and clean. The only downside was the view from our window, but as we were out and about, it wasn't such a big deal. We liked this place a lot and will be back.

Room Tip: If you care about a view, ask when you book.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveltoads3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leonardogub, Guest Relations Manager at The Nadler Kensington, responded to this review, May 17, 2013
Thanks for your feedback Traveltoads3, we are happy that you had a great stay. We really look forward to seeing you again soon and giving you a room with a great view.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Nadler Kensington

Property: The Nadler Kensington
Address: 25 Courtfield Gardens, Kensington | Kensington, London SW5 0PG, England
Phone Number:
Location: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#5 Green Hotel in London
#37 Business Hotel in London
#42 Family Hotel in London
#56 Luxury Hotel in London
#59 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Nadler Kensington 4*
Number of rooms: 65
Official Description (provided by the hotel):
The original base2stay hotel, now called The Nadler Kensington is an exciting hotel concept in London, located in a fabulous location next to a quiet Kensington Garden Square. This original townhouse and mews has been interior designed to provide all guest rooms with air-conditioning, free Wi-Fi, HDTVs with 6,000 track music library, internet and games, mini-kitchen, 24-hr Reception & Concierge Service, daily maid service and oversized power showers or baths. The Nadler Kensington has excellent transport connections and is in close walking distance of Earl's Court tube station. ... more   less 
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Also Known As:
Base2stay Kensington London
Base2stay Kensington Hotel London
Base 2 Stay
The Nadler Kensington London, England

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