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“Oversold and overbooked always. Charged in advance and then relocated to other hotel”

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The Premier Notting Hill
Ranked #356 of 1,089 Hotels in London
Certificate of Excellence
Rome, Italy
Level Contributor
79 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Oversold and overbooked always. Charged in advance and then relocated to other hotel”
2 of 5 bubbles Reviewed December 9, 2009

This Hotel belonging to a chain of business people oriented accommodation is always overbooked and so customers are relocated to other hotels belonging to the same chain all around London. This occurs often and for this reason the chain has even a minivan transportation system. Awful service amd advance credit card charge as if customer would escape. Management and ownership are of NRI ..

Stayed December 2009, traveled on business
Helpful?
Thank Priv_Dis_Lux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,412 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (274)
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Uk
Level Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed November 30, 2009

Overall stay was fine - I don't expect too much from central London. Stayed one night based on previous reviews. Room was small (expected) and quiet but extremely dark. . Decor I would describe as dated but for one night I didn't mind. Cleanliness of the bathroom though was a disappointment. Lifted the toilet seat and quite clearly it hadn't been cleaned which then made me wonder whether anything else really had been cleaned. Perhaps this is why it was so incredibly dark!

  • Stayed November 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aussyrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oundle, Peterborough
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed November 8, 2009

We arrived at the above hotel to find after almost an hour waiting in reception that they had not allocated us a room. They transferred us to their sister hotel in Paddington (not the area of London we wanted to stay) however the room we were allocated was completely unsuitable. We booked for 2 adults and a child requiring a cot however the room was accessed via 8 steps inside the rooms front door (so it was almost impossible to get our pushchair in) then the room its self had a small double bed up against 3 walls and an (extremely dirty including a used plaster stuck to it) travel cot unmade up. We tried to make this cot up however the room was too small to fit the cot in even when we moved out all movable furniture into the shower room. We contacted the manager who said this was the only room available and we "should be lucky to have this" as she had to "call around to get this" for us. By this time it was 10pm and we had gone to check in at the original hotel at 7pm. My daughter is 2years old and very tired as it was 3 hours past her bedtime. The manager gave us access to the hotel computer to find alternative accommodation but would not tell us any local hotel names outside the chain which she told us again had no other rooms. My husband tried to contact lastminute.com who we booked the room with but the phone line was closed and at this very late time in the day we could not find an alternative so we had no choice but to stay in the room offered as an alternative to the room we booked. This room was NOT suitable for us and was in no way "Deluxe" as it is called or a suitable alternative for the "just refurbished" room we had in our booking. The shower room was clean however the sink did not drain properly and their was no cold water. As their was no room for a cot and the bed was very small our daughter had to sleep on the floor. The room was very noisy both from outside as their was not adequate sound proofing/double glazing and their was also a lot of noise from other rooms, we could hear the tv of our neighbours very clearly and were woken by other guests loud arguments, swearing and door slamming. I fully realise that other guests actions are not the fault of the hotel or yourselves however this made our stay even worse. The bed linen was stained, the fridge did not work, the light smoked and smelt of burning, their was a dead bug on the desk and an alive one crawling up the wall and I think their should have been a radiator cover but instead their was a broken and rough bit of wall and wood (not very safe for my daughter or us adults either)

In summary the hotel we booked had not allocated us a room, we had a long wait for a room, the alternative hotel was not in the area we wanted to stay in and its room was unsuitable, unclean and unsafe.

Please don't book this hotel chain

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rvleeson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire, England
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 13, 2009

We stayed in this hotel for one night and had booked it on the internet. We arrived early and our room wasnt ready but the receptionist was happy to give the porter our bag to keep safe. On our return we were given our room which had been upgraded to a club-room without us asking! The room was exceptionally clean and had a fridge, microwave, t.v., hairdryer, iron, ironing board and tea and coffee. The room was hot but the air-conditioning cooled it after about half an hour.
The hotel is about five minutes walk from Baywater tube station and in a quiet location. If you are eating out there are many places to chose from within a couple of minutes walk such as Bella Italia, Pizza Hut, Macdonalds, Burger King, a couple of pubs and an independent Italian restaurant which is where we dined and would recommend.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teresaking2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blairgowrie, United Kingdom
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed September 22, 2009

After reading previous negative reviews, I was seriously thinking about cancelling and booking into another hotel. HOWEVER, I have to honestly say I am glad I didn't. I had booked a 4 night stay in the club room with my partner. The room and bathroom were kept spotlessly clean and we even had our room serviced after not leaving the room till 2pm one day which I wasn't expecting. Decor was modern throughout the hotel.Yes, the rooms could be bigger, but for the price and prime location in Notting Hill value it was exceptional value. ( Just under £40 per night p person! ) The staff were extremely helpful. We had a room on the 3rd floor with wonderful views over the park. I would happily go back but would request the same room probably. All in all , really enjoyed the hotel and visit to London.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank springertea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth Staffs
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed September 18, 2009

I don't know where to start with this nightmare hotel. We arrived at the hotel at 4.15pm and were told that they could not check us in due to a break down in the computer system and was asked to wait 10 minutes. An hour later and even though the computer system was still down they offered us a room. On entering the room we found that someone was already in the room watching telly which was so embarrasing for all concerned. I was pleased we didn't have that room as it was sooooo small. We went back to reception and 10 minutes later they offered us another room and was told they had checked the room. Once in the room, we realised someone was in it as the wardrobe was full of clothes and toiletries were in the bathroom. We went back to reception and said we would go and eat whilst they sorted it out which we really didn't want to do as it was raining and we were already wet through. We returned to the hotel where we were told they would be sending us to their sister hotel round the corner. The taxi they ordered took us to the wrong hotel so we then had to walk to the right one. It was now 8pm.Once we got there we were given a room that was so small, the bed could only be accessed from one side. the telly did not work and the tubes must run right underneath the hotel so it sounded like an earthquake in the room every 2 minutes. At this point we checked out and started the 110 mile journey home.
The next day we realised they had charged our account the price of the room so we phoned up to get our refund and was told that we had to put our complaint in writing and would not refund our money. What a disgrace! I understand that computers sometimes breakdown but the way they treated us was awful.It took over 4 hours to check us in and the room although clean was like being in a hamster cage and was exactly the same as the room we'd seen earlier. I hope anyone reading takes note of this and doesn't visit this dreadful hotel

Stayed September 2009, traveled on business
Helpful?
1 Thank jl1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Finland
1 review
3 of 5 bubbles Reviewed August 30, 2009

The rooms didn't quite match the photos in the internet. They were remarkably smaller than what you might think by checking the images. Nevertheless, the rooms were very clean and pretty and the staff was friendly. There's no internet access in the hotel room (unless you have a laptop), but you can use the internet in the club room next to the lobby. The temperature in the corridors was probably about 35 degrees but there are air conditioning facilities in the rooms.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank finsimppa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Premier Notting Hill

Property: The Premier Notting Hill
Address: 5-7 Prince's Square | Bayswater, London W2 4NP, England (Formerly London Premier Notting Hill)
Location: United Kingdom > England > London > Notting Hill
Amenities:
Business Center with Internet Access Room Service Airport Transportation
Hotel Style:
#253 Luxury Hotel in London
#360 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Premier Notting Hill 4*
Number of rooms: 69
Official Description (provided by the hotel):
Just 10 minutes' walk from Hyde Park and Notting Hill Gate, The Premier Notting Hill is situated in a quiet square in Bayswater, and close to Queensway, Whiteleys Shopping Centre and the London Underground. Oxford Street, Leicester Square and Piccadilly Circus can all be reached in 20 minutes via tube from Bayswater station, which is a 5-minute walk from the hotel. 20-minute links to Heathrow Airport can be taken from London Paddington rail station, which is a 20-minute walk. ... more   less 
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Also Known As:
Shaftesbury Premier London Notting Hill Hotel London
Shaftesbury Premier Hotel London
Comfort Inn Bayswater
The Premier Notting Hill London, England

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