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“Our favourite London hotel”

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The Premier Notting Hill
Ranked #359 of 1,075 Hotels in London
Reviewed November 4, 2012

Extremely enjoyable hotel in a very nice area. Good location near Kensington Gardens and Queensway. There are two tube stations nearby and bus stops aren't too far away either, which makes this a good home-from-home for travellers who like to get out and about easily.

Ever since we found this quiet and cosy little hotel, it has been our first port of call whenever we visit London. Sadly, due to Shaftesbury Hotels' booking policy we haven't always been allowed to stay there - we were transferred to other Shaftesbury hotels instead on a couple of occasions. Having been avid London visitors for almost 25 years now, we have experienced many different London hotels, and none has been as close to our ideal (while remaining within a reasonable budget) than Shaftesbury Premier London Notting Hill.

The staff is very helpful if you need them. Any issue, be it big or small, is always resolved quickly and efficiently with a minimum of fuss. The last time we stayed there, we had booked a twin room, but upon our arrival there were only double rooms available. We were informed that we could have a twin room the next day. As for the room change, we didn't have to do anything but pack our bags - everything else was done for us. This whole operation was initiated by the manager Mr Ahuja himself - all in all a very impressive example of hands-on management.

Looking forward to our next trip!

  • Stayed: October 2012, traveled as a couple
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Thank JariSatu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at The Premier Notting Hill, responded to this reviewResponded December 28, 2012

i am very delighted that our hotel is your favorite in London and my team and I are determined to keep it this way.

I can assure you that your comments will not only motivate the team but also encourage them to maintain and improve on the service you have come to expect.

It is a pleasure to host you and we look forward to welcoming you back.

With kind regards,

Mandar Dhage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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998 - 1,004 of 1,532 reviews

Reviewed November 4, 2012

We were disappointed with our stay here during October. On arrival the staff were helpful but not particularly welcoming. The room was small with dated decor. The small bathroom was separated from the bedroom by a pane of partially obscured glass in the door which didn't give much privacy. The sash window was broken and would not stay open. The bed was small and the mattress was extremely uncomfortable and lumpy and needed replacing. This led to a restless nights sleep for both of us. There were also small spots of blood on the bed sheets and a tooth pick left lying on the carpet.

This certainly didn't have the feel of a four star hotel. The only real positive was the location. I would rate this as a 3 star at most. Certainly it's a vast contrast to The Parkcity, Kensington where stayed the year before which was much better value for money and a more enjoyable stay. I wouldn't go back or recommend Shaftesbury Premiere.

Room Tip: Don't stay here
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  • Stayed: October 2012, traveled as a couple
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Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at The Premier Notting Hill, responded to this reviewResponded December 28, 2012

Dear Guest,

Thank you for choosing Shaftesbury Premier London Nottinghill, We appreciate your comments and we promise that we will try our very best to serve you in th best way possible in order to ensure that we can provide you with one of the most wonderful stays you ever had.

May i kindly request you to please email me on dm.ship@shaftesburyhotels.com regarding the details of your booking so that we can investigate further in detail.

Thank you very much for your patience & support.

With regards

Mandar Dhage.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 4, 2012

We picked up this hotel in from Lastminute.com Secret Hotels so we were not sure what to expect. The rooms although small were well appointed and very smart. The customer experience was excellent. Whatever minor problems were encountered were handled and corrected by the manager promptly. I would have no hesitation in recommending this hotel for a short stay in London.

  • Stayed: October 2012, traveled as a couple
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Thank Rasseyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at The Premier Notting Hill, responded to this reviewResponded January 15, 2013

Thank you for choosing Shaftesbury Premier London Notting Hill for your recent visit to London. We really appreciate your comments and feel very proud that the team at the Shaftesbury Premier London Nottinghill was able to meet your expectations.
We look forward to welcoming you back at the Shaftesbury Premier London Nottinghill

Warm Regards
Mandar Dhage
Duty Manager

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Reviewed November 2, 2012

We enjoyed our short stay at this hotel. Gagan was extremely helpful during our stay. He also ensured a very small problem with our booking was rectified immediately. Location-wise, this hotel is ideal - close to both the Central and Circle lines, within comfortable walking distance of Kensington Park and Notting Hill Gate. Our room was clean and comfortable and very quiet...I actually heard horses clip-clopping off in the distance during the early hours! We will certainly stay here again for our next trip to London. The only negative comment we have is that the mattresses are a little tired and could do with being replaced.

Room Tip: If you are at all claustrophobic, avoid the basement rooms.
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  • Stayed: October 2012, traveled as a couple
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Thank VadisandMarija
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at The Premier Notting Hill, responded to this reviewResponded January 15, 2013

Thank you for choosing Shaftesbury Premier London Notting Hill for your recent visit to London. We really appreciate your comments and feel very proud that the team at the Shaftesbury Premier London Nottinghill was able to meet your expectations.
We look forward to welcoming you back at the Shaftesbury Premier London Nottinghill

Warm Regards
Mandar Dhage
Duty Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

My wife and I loved this place!

although it was not the easiest place to find originally, it was a great place to base ourselves for a week.

its about an 8 Minute walk to Notting Hill Gate where you can find some cool little shops and restaurants or catch the train into the city. the longest we had to wait for a train was about 10 minutes. however this was during the Olympic Games so I am unsure if they would change that outside of peak periods.

Rooms are comfy, cosy, up to date and roomy

you have to pay for wifi unless you have a laptop that can plug into their wall sockets,

its not a long train ride to Westminster (Westminster Abby, big ben and London Bridge train stop) maybe 20 minutes

its not the most central location but its a great couples love-nest, would recommend to anyone

  • Stayed: August 2012, traveled as a couple
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Thank Abaker25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at The Premier Notting Hill, responded to this reviewResponded December 28, 2012

i am very delighted that our hotel is your favorite in London and my team and I are determined to keep it this way.

I can assure you that your comments will not only motivate the team but also encourage them to maintain and improve on the service you have come to expect.

It is a pleasure to host you and we look forward to welcoming you back.

With kind regards,

Mandar Dhage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2012

Nice location. Nice staff. Clean rooms. Free Wi-Fi. Did not eat there so cannot comment on food.
Rooms extremely small and for the same amount of money you can easily stay at a much better hotel in Central London.
If you do not want a tiny box room to sleep in please stick to Marriott's, City Inns or Hyatts.

  • Stayed: October 2012, traveled on business
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Thank cocosure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aparna A, Manager at The Premier Notting Hill, responded to this reviewResponded July 15, 2014

Dear Guest,

Greetings from London Premier Notting Hill.

We are pleased to know you were impressed by the staff service, however sorry to know that the room size was a bit dissapointment.

Please do write to me prior to your future visit as I will ensure a spacious room is allocated for your comfort.

Kind Regards
Aparna & The London Premier Notting Hill Team
dm@londonpremiernottinghill.co.uk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2012

Don't be put off by bad reviews on here. We had a lovely stay here - close to the Tube, loads of restaurants nearby and a lovely area.
Rooms are good - a small problem with ours was quickly resolved by Gagan who then ensured the remainder of our stay was extra -comfortable. Thanks Gagan.
Will stay here again on next visit to London.

  • Stayed: October 2012
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1  Thank ChairmanEd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at The Premier Notting Hill, responded to this reviewResponded December 28, 2012

i am very delighted that our hotel is your favorite in London and my team and I are determined to keep it this way.

I can assure you that your comments will not only motivate the team but also encourage them to maintain and improve on the service you have come to expect.

It is a pleasure to host you and we look forward to welcoming you back.

With kind regards,

Mandar Dhage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Premier Notting Hill

Address: 5-7 Prince's Square | Bayswater, London W2 4NP, England (Formerly London Premier Notting Hill)
Location: United Kingdom > England > London > Notting Hill
Amenities:
Business Center with Internet Access Room Service Airport Transportation
Hotel Style:
#254 Luxury Hotel in London
#360 Family Hotel in London
Price Range: $104 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Premier Notting Hill 4*
Number of rooms: 69
Official Description (provided by the hotel):
Just 10 minutes' walk from Hyde Park and Notting Hill Gate, The Premier Notting Hill is situated in a quiet square in Bayswater, and close to Queensway, Whiteleys Shopping Centre and the London Underground. Oxford Street, Leicester Square and Piccadilly Circus can all be reached in 20 minutes via tube from Bayswater station, which is a 5-minute walk from the hotel. 20-minute links to Heathrow Airport can be taken from London Paddington rail station, which is a 20-minute walk. ... more   less 
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Also Known As:
Shaftesbury Premier London Notting Hill Hotel London
Shaftesbury Premier Hotel London
Comfort Inn Bayswater
The Premier Notting Hill London, England

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