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“A pretty standard HI Express - with a couple of exceptions”

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Holiday Inn Express London Royal Docks - Docklands
Ranked #547 of 1,089 Hotels in London
Leicester
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“A pretty standard HI Express - with a couple of exceptions”
4 of 5 bubbles Reviewed May 3, 2009

Our stay at this hotel was pretty much like any HIE stay - the room was clean, as were all of the public areas; everything was well maintained and the facilities were as expected.

A couple of exceptions though:

We arrived at 11:30, having travelled across London (after waving goodbye to a much nicer hotel!) to see if they would check us in early - something which is of no extra cost to them but would have helped us out to be able to drop our stuff and sort out what we needed for our day in London. The lady on reception (Sara I think) was horrible! When I asked "is there any chance we could check in early?", she replied with "no" - and that was it. When I delved a little further, there were apparently no rooms ready (this is 2.5 hours before check in) and there weren't going to be any until precicely 2:00. Rather than tell me it was hotel policy not to check anyone in early (which I would have understood and been happy with), she just claimed there was nothing free and that she wasn't going to do anything about it to help us!

Another exception to the HIE standards is the breakfast was very poor - bear in mind that I stay in lots of these brand hotels so I know that breakfast is only ever good, but basic. There were only croissants (no other pastries), cheap muffins in plastic wrapping which were sweaty and not much else to tantalise the tastebuds! The toaster was an Argos branded domestic 4 slice, which was not enough by a long way. Usually HIE's have a rotary one - I feel the franchisees of this hotel are a bit greedy and thinking this sort of thing will be fine. After waiting in the queue for the toaster for 10 minutes, it isn't fine!

The room was exceptionally hot, even with the 'air con' on full and the window open (about 8 degrees outside at night). I have no idea how anyone could sleep here in the summer!

I booked this hotel through Hotwire for £41 ($58.50 at point of booking). I recommend booking through hotwire as it looks like the hotel struggles to shift the rooms so resorts to using Hotwire for getting rid of them. If you're a Priority rewards member, you can add your membership number to your room on arrival.

I would stay here again but really only for somewhere clean & comfortable to sleep. £41 for almost central London is fantastic, despite the downsides.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aviatorleics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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881 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
edinburgh
2 reviews
4 of 5 bubbles Reviewed April 27, 2009

We stayed for 3 nights at this hotel. It's a fairly run of the mill Holdiay Inn Express and the location isn't the best - although as with other reviews the area doesn't feel unsafe, (although we did walk past one car that had been broken into during the afternoon that had been parked on the road near the hotel).

We had a decent view of the whole of canary wharf too.

The tube station is only 5 minutes walk away which only takes about 15 mins to get into the middle of London, but given the choice I would probably pay a little extra to stay closer to the attractions.

The rooms where comfortable and clean and fairly quiet, even with the flight path into City airport over head.

The staff were very helpful and polite too.

All in all a reasonable hotel for the price, and if you were wanting somewhere to stay for an event at the ExCel it would be ideal, (it's right on the doorstop). However if you're wanting somewhere as a base to explore London then it may be worth looking at options slightly closer.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrew590hedley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed April 23, 2009

This place was good, although it is a bit far from the city center. We got a one night for £51, so I thought that was a bargain. The staff was helpful, the rooms clean, and all went well. We had to leave early, so we did not try the breakfast. The tube station is just across the street, so if you buy a day pass for Zones 1, 2 and 3, you can easily get the city center and all the other attractions. Definitely recommend this hotel...

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csmokramer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gifford
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed April 10, 2009

Stayed here for 4 nights in April. Location was good, only around 300m to Canning Town tube station and connections to the Jubilee line. Rooms clean and comfortable. Breakfasts were decent. Fairly decent price. Would definitely use again.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveGifford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
Level Contributor
99 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 bubbles Reviewed January 16, 2009

Stayed here when we saw an event at O2, the hotel is close to rail links through to the O2 arena.

This is pretty much the same as any other Holiday inn/ travel lodge type hotel, rooms are clean but basic, has everything you need if a little small - its good enough for purpose though.

The reception check in was quite friendly, and the bar area was well kept and attended and the prices werent to bad considering.

Breakfast the next day was fairly well organised and was pretty standard hotel fare, probably above the standard i would have expected from this type of hotel.

Overall, it did what it promised with little fuss or frills

  • Liked — Located well for O2
  • Stayed September 2007, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wand3223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 8, 2008

Stayed here for a conference at the Excel centre, it is just a little too far to walk back and to so cost a few pounds in taxi fares, make sure the hotel doesn't order "Mercedes cars" as they cost £10, the others cost around £6.
Whilst the hotel is of the usual standard for Holiday Inn, the unusual thing about this one are the fantastic staff, i'm not sure whether i got them on a good day, but they were extremely polite, helpful and accommodating, the breakfast was perfectly adequate and for the purpose of our trip it was a good venue.

  • Liked — Staff
  • Disliked — Location
  • Stayed December 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank NGNG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grays, Essex, UK
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed September 23, 2008

Stayed here with some friends. Staff fiendly. Rooms OK.
Don't expect a cooked breakfast - toast, croissants, jam and cheese wrapped in plastic paper.

  • Stayed September 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tapyeno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express London Royal Docks - Docklands

Property: Holiday Inn Express London Royal Docks - Docklands
Address: 1 Silvertown Way | Canning Town, London E16 1EA, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #547 of 1,089 Hotels in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express London Royal Docks - Docklands 3*
Number of rooms: 136
Official Description (provided by the hotel):
The Holiday Inn Express London-Royal Docks/Docklands Hotel is perfectly situated in the heart of London's dynamic Docklands area and is only minutes away from Canary Wharf and the Excel Exhibition Centre. London City Airport is only 2km away and Canning Town Tube and Bus Station is within few minutes walk. The O2 Arena is also a short distance away (only one tube stop). The Holiday Inn Express London-Royal Docks/Docklands Hotel has 136 fully air conditioned en-suite bedrooms. This London hotel has spacious family rooms. All rooms have High Speed and Wireless Internet facilities (chargeable).Visitors to the World Travel Market, International Boat Show, Toy Fair, London Wine Festival and Anthony Robins Exhibitions will all find the hotel ideally situated. Meeting and Conference rooms are spacious with natural daylight, convenient for local business meetings. ... more   less 
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Also Known As:
Holiday Inn Express London Royal Docks - Docklands Hotel London
Holiday Inn London
Holiday Inn Express London Royal Docks - Docklands England

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