The staff at reception was quite unhelpful. I wanted to pay upfront cash but they were wondering for a while why I want to pay upfront. We made our booking ages ago and requested a twin room.. however, we were told that all twins are occupied and they gave us a double room. London was at its warmest and the air conditioning was not working at all in the room we were provided. When the lady from the reception came in to check our rooms air conditioning she was trying to imply that its perfectly ok and she clearly said 'our hotel does not have air conditioning.. its the air from outside which our system throws into rooms' .. I was very certain that it is a lie as I have stayed at this hotel before and was certain they had very good air conditioning in rooms. However, we were moved into another double room which had perfect air conditioning (for sure it wasn't the air from outside).. and we were promised a twin room for next day.. Next day as per their promise we were moved into a twin room.. The rooms was ok as it was supposed to be.. but changing 3 rooms wasn't great when you are on a holiday.. breakfast is very very basic..
Despite all this I think this hotel is average and not poor because once u have a good room its quite comfortable and cleaning staff is good.. and the best part is hotels location and access.
- Official Description (provided by the hotel):
- The Holiday Inn Express London-Royal Docks/Docklands Hotel is perfectly situated in the heart of London's dynamic Docklands area and is only minutes away from Canary Wharf and the Excel Exhibition Centre. London City Airport is only 2km away and Canning Town Tube and Bus Station is within few minutes walk. The O2 Arena is also a short distance away (only one tube stop). The Holiday Inn Express London-Royal Docks/Docklands Hotel has 136 fully air conditioned en-suite bedrooms. This London hotel has spacious family rooms. All rooms have High Speed and Wireless Internet facilities (chargeable).Visitors to the World Travel Market, International Boat Show, Toy Fair, London Wine Festival and Anthony Robins Exhibitions will all find the hotel ideally situated. Meeting and Conference rooms are spacious with natural daylight, convenient for local business meetings. ... more less
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- Also Known As:
- Holiday Inn Express London Royal Docks - Docklands Hotel London
- Holiday Inn London
- Holiday Inn Express London Royal Docks - Docklands England