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“I loved my stay here once again”

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Holiday Inn Express London Wandsworth
Ranked #235 of 1,069 Hotels in London
Certificate of Excellence
Thurso, United Kingdom
Level 5 Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“I loved my stay here once again”
Reviewed April 23, 2014

Every time I come down to london, I always stay in the Holiday Inn Express, The Smugglers Way, Wandsworth which is a short walk from Wandsworth Town rail station. I have a prosthetic leg and I managed to walk to this hotel without stopping.

They provide you a cooked breakfast included in the price of the room. They have a lovely big lounge for guests which includes a bar.

There is a fuel station behind the hotel with a small shop for food and drinks. Many takeaways around the Thames which is a 2 minute walk across the road from the front door.

The staff throughout the entire hotel are very helpful with everything

Room Tip: The disabled access rooms are en-suite and have a double bed with a single bed for your helper. The...
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  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
Thank caithnessmwm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this review, April 25, 2014
Dear caithenessmwm,

How kind of you to write such an amazing review as a regular guest. Our team always go the extra mile to provide outstanding customer service and I will definitely share this review with them at our morning meeting.

The hotel is handily located near the train station so getting into Central London with the direct train to Waterloo takes just fifteen minutes. Breakfast is free for everyone that stays at the hotel and has a selection of continental and hot favourites to set you up for the day ahead. Our newly designed bar area also serves meals throughout the day if you don’t want to venture too far.

We look forward to having you stay with us next time and thank you again for taking the time to write about our hotel on Tripadvisor.

Many thanks,

James
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
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English first
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 22, 2014

Stayed at Easter weekend - checking in on Good Friday. There was apparently a big problem with overbooking at our arrival (we were initially told we would need to move to Old Street). However as we needed to be in Wandsworth/Battersea for a course (being run nearby over 2 days) they managed to squeeze us in. The overbooking issue was clearly not the fault of the local staff who, despite having to deal with this horrendous situation, were impeccably professional and polite.

But that was the only blip associated with our stay.

We had a twin room on the fifth floor - on the river side of the hotel. With the air conditioning switched off (not needed that weekend), it was pin drop quiet during the night (once, by 11pm, the other residents had stopped moving around the corridor).

The room and shower room were very clean and modern. Comfortable beds. Only one very minor complaint (which is common to a lot of hotel rooms) - there is too little in the way of towel rails (two rails is fine for a hand towel and bath towel in a single room but is not enough for a twin room).

Breakfast was great. Plenty for us to eat.

We were pleased with this hotel and will use it again if we need to be in this part of London.

  • Stayed April 2014, traveled with family
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Helpful?
Thank Framlingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this review, April 23, 2014
Dear Framlingham,

So fantastic to read such a wonderful review of your stay. Thank you for your patience and understanding regarding the overbooking situation we encountered over the Easter weekend, it was a taxing time for us all – not least our guests.

We’re glad that you enjoyed a relaxing time in London, and you found our rooms to be very quiet. Our beds are all brand new so to read that you had a comfortable night’s sleep is great. The rooms have been designed for maximum space so we use a single towel rack for one set of towels and the other set are located on the shelves just outside the bathroom. I will pass on your thoughts though and share this with the team.

It’s great that breakfast is free and it’s an unlimited buffet so you can really fill up for those long days out walking in the city. We hope that you’ll come back and enjoy another weekend with us in the near future.

Kind Regards

James
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 19, 2014

I booked a friend in for the Easter weekend on April the 5th with my credit card as a guarantee. I was given a confirmation letter. But on arrival on Good Friday we arrived and were told there was no room available due to over booking and my friend could stay in a sister hotel in City airport - an hours drive from Wandsworth. The manager on duty was extremely unhelpful in this matter. We had to find a hotel in the neighbourhood ourselves. Holiday Inn will never ever be selected by myself as a hotel option.

  • Stayed April 2014
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Helpful?
1 Thank FMLMW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this review, April 23, 2014
Dear FMLMW,

Thank you for taking the time to review our hotel. Allow me to apologise for the inconvenience caused to you, your family and your friend. I know this would have caused frustration for you all over the Easter weekend.

As I am sure the team informed you, the hotel was over sold for the weekend, a situation we do not often encounter. However a tour series that was booked into the hotel was not accounted for in our reservation system, which allowed the hotel to over sell for the weekend.

We made every attempt to relocate every guest in advance, but obviously location can be an issue. I believe our General Manager has already been in touch with you but should you wish to contact me regarding this review please contact me on sgsm@hiexpresslondonwandsworth.co.uk

Kind Regards,

James
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Farnham
Level 6 Contributor
602 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
Reviewed April 18, 2014

This is a good example of a HIE. It has been recently refurbed and is very smart. The rooms as in all HIE's are clean and functional rooms and the bed very comfy. Be aware that this hotel sits on a very busy road and the quietest rooms are on the front over the car park. Good value but you do need to pay for parking. Service was excellent and the breakfast good.

  • Stayed April 2014, traveled on business
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Helpful?
Thank DDFarnham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this review, April 23, 2014
Dear DDFarnham,

So wonderful to read that you enjoy our recent refurbishment, and many thanks for reviewing your recent stay with us. The refurbishment has meant a modern look for our Great Room and reception area as well as all guest bedrooms.

Car parking is of a premium in London so a small fee of £10 per vehicle per night is charged for residential guests. Though we do find that many people choose to travel by public transport to our hotel with Wandsworth Town train station a couple of minutes’ walk from the hotel.

Please come back and visit us soon to enjoy more excellent customer service and of course our free breakfast.

Kind Regards

James
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 17, 2014 via mobile

Clean and functional rooms. Great price (even over Easter) that included breakfast. Rooms were a bit noisy but almost to be expected in London and location on the Wandsworth ring road. Service however was excellent - special mention to the manager of breakfast service who was super helpful despite a busy restaurant.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this review, April 23, 2014
Dear Suzanna S,

Thank you for taking the time to review your stay with us at Holiday Inn Express, London Wandsworth. Great to read that you found the hotel good value for money with the free breakfast and wifi included in all our rates.

Breakfast is one of our busiest and most exciting times! The Breakfast Manager, you mention was actually our General Manager, Michael. All our team really enjoy joining in with breakfast on a morning so we’re pleased that you found the customer service super helpful.

We hope you’ll come back and visit us soon.

Kind Regards

James
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northampton
Level 5 Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 12, 2014

this is a good value hotel. It is a few minutes walk from wandsworth rail station so has easy access into waterloo station but be warned if you have heavy luggage as there are no lifts or escalators at the station. The hotel looks very new and is very clean with good size rooms and comfy beds for the price. the hot selection for breakfast was a little limited , only sausage ,beans and scrambled egg..The only let down with our 2 night stay was the very poor wifi which was very frustrating to use , it kept dropping out which I had to keep logging back into and found it very slow and unresponsive on both iPhone and iPad , I ended up using my phones 4G out of frustration with the very poor wifi.Also one side of the hotel overlooks a Bp petrol station and a busy road , but to be fair you can hardly hear from you room but tif you prefer ask to stay on the quitter side of the hotel.Also despite the Riverside address you cannot get a river view because of surrounding buildings, but it is very near and you can have a nice stroll along the river here.

Room Tip: try to get a room that does not overlook the rood
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fatboydim1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this review, April 15, 2014
Dear fatboydim1,

Thank you for your great review of your recent stay with us at Holiday Inn Express London Wandsworth. The hotel has recently been refurbished which has given the public areas and the rooms a fresh, modern look – it’s wonderful to hear that you loved our new design. We offer free Internet throughout the hotel which can mean the bandwidth gets very busy, so we have increased this to meet the needed connection speed recently. We’re sorry that on your last stay this was a little troublesome.

As you mention, the hotel is ideally located for getting into central London via the direct train link with Waterloo, which takes just fifteen minutes from the hotel. You can also get to Victoria easily with the 44 bus stop opposite the hotel. We hope to see you again on your next visit to London.

Kind Regards,

James
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Lincoln, United Kingdom
Level 4 Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 11, 2014

From the moment we arrived we were made to feel welcome and nothing was too much trouble. The staff on reception were great. Our room was very clean and comfortable. Breakfast was fresh and hot and the restaurant area was clean and tidy. When I visit London again I will definitely be staying in this hotel again.

  • Stayed April 2014, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
1 Thank ChelleLeMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James D, Guest Relations Manager at Holiday Inn Express London Wandsworth, responded to this review, April 23, 2014
Dear ChelleLeMay,

What a wonderful review to read regarding your stay with us at Holiday Inn Express, London Wandsworth. I’m pleased that you enjoyed a relaxing and comfortable stay with us at the hotel. Our team really enjoy making guests feel welcome from the first time they walk through the door so it’s wonderful to hear that felt that warmth.

Our restaurant area has recently undergone a major redesign as part of our stylish refurbishment. It’s a nice place to relax after a busy days shopping or sightseeing in central London.

We can’t wait for you to come back and see what more both our hotel and London have to offer.

Kind Regards

James
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Additional Information about Holiday Inn Express London Wandsworth

Property: Holiday Inn Express London Wandsworth
Address: Smugglers Way | Wandsworth, London SW18 1EG, England
Phone Number:
Location: United Kingdom > England > London > Clapham / Battersea 
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#83 Best Value Hotel in London
#270 Business Hotel in London
#282 Family Hotel in London
#302 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express London Wandsworth 3*
Number of rooms: 148
Official Description (provided by the hotel):
Stay at Holiday Inn Express London Wandsworth and enjoy a different side to capital life, South West side, the convenience of the city without all the hustle and bustle. It's only a 2 minute walk to Wandsworth Town train station; the train to London Waterloo from there only takes 12 minutes, its 3 minutes to Clapham Junction and 35 minutes to Gatwick Airport. If you're driving we do have onsite car parking too. Of course there's free WiFi throughout the hotel and every guest can enjoy breakfast no matter what rate you book on. Rooms have air conditioning, en suite shower room, flatscreen TV, hair dryer, work desk and tea and coffee. If you chose to dine out, take your pick of excellent restaurants and bars along the Old York Road or by the River Thames. Close by there are walks of the River Thames, Kew Gardens and the Landmark Battersea Power Station, all this plus the local gems of Putney and Clapham. Guests visiting on their leisure time stay with us and visit London's top sporting venues including Chelsea's Stamford Bridge, Fulham Football Club, Wimbledon, The Oval and Twickenham, The Royal Albert Hall and not forgetting Earls Court Exhibition Centre. With easy access to the centre of London just on our doorstep, we regularly welcome business travellers, who tell us the location along with the free WiFi access is ideal for them. The hotel is also a great 'out of town' venue to hold small meetings, we can host up to 25 and have some great meetings offers available. Whatever your reason to stay we look forward to seeing you. ... more   less 
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Also Known As:
Holiday Inn Express London Wandsworth Hotel London
Holiday Inn London
Holiday Inn Express London Wandsworth England

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