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“So sad. Never again”

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Mandarin Oriental Hyde Park, London
Ranked #288 of 1,081 Hotels in London
Certificate of Excellence
Reviewed December 21, 2012

We have stayed at the MO London preferentially for years, but we had two horrible experiences in 2012 and I will never go back. The rooms have never been great, but we have always gone for the service.

On the last trip in May we encountered so many problems that I wrote to the manager who assured me it was a lapse in service and that it wouldn't happen again. (Bad service, smoking room, over- charging, the list goes on) so we decided to go back for a couple of days at Xmas.

Why so woeful, you ask?
The room we started in had couches outside our door. They were strangely arranged in the small corridor. Every time we came back to the room there were people sitting outside our door and shoes strewn everywhere up and down the hall. The women on the lounges had kettles and food. I asked the manager what was going on. He asked if they we making noise. I just said I didn't feel safe with people camped outside. Anyway when cornered it conspires that the whole floor apart from our room was constantly booked by a large middle eastern family who treat it as home and the nannies/ personal staff have to sit silently out of their way when not needed. Apparently in the access point to the only room on the floor that they didn't have!! The hotel moved us to a suite, but it was on the first floor and not my first choice. Then we got up early the next morning to use the gym, which now had a large form on the door saying it was closed due to engineering issues. We stormed to the front desk where the manager on duty argued that we had been informed that the gym was shutting. Funny, we didn't remember the conversation and as we had used the gym the day before, it was a shock! He said everyone had been informed. Nope.

The new buffet breakfast makes the restaurant loud and as another reviewer has said, any extras are hugely overpriced.

We will not be back and we have stayed at the hotel so many times and always thought of it as our London base. Just woeful now to us.

  • Stayed: December 2012, traveled as a couple
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13  Thank Tania_Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MO_HYDEPARK, Public Relations Manager at Mandarin Oriental Hyde Park, London, responded to this reviewResponded January 8, 2013

Thank you very much for taking the time to write a review regarding your recent stay with us. We are very disappointed to learn that we did not meet your expectations on this occasion and would sincerely like the opportunity to discuss some of the issues you experienced in greater detail. If you could email the hotel directly regarding this matter (www.molon-info@mohg.com), with a contact phone number, our resident manager would be happy to reply directly to you in person. We hope that you will allow us a future opportunity to restore your confidence in us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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731 - 737 of 1,183 reviews

Reviewed December 20, 2012

This hotel has a brilliant location.....it's stunning from the outside and the staff top notch.
Spa amazing
But at this price I expect better room quality more attention to detail and some indulgence.
The restaurants are great can not fault them. But breakfast ...included in the rate but you pay extra for a top up of juice?!?!! Given you start of with a small glass at £6 a glass it's criminal.

All childrens food additional no complimentary turn down milk 10 pounds for a small glass.

I would stay at the Dorchester every stay there I feel special as do my children.

Room Tip: Avoid coutyard even the Knightsbridge room is borderline for the rate.
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  • Stayed: September 2012, traveled with family
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3  Thank yadgiry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

If you can dream of the things that would make up your perfect London getaway, that dream becomes reality at Mandarin Oriental. Hotel management is top notch. Any request made to any staff member was met with immediate service. We asked for the location of the restaurant and while in most hotels the staff will point you in the right direction, the staff at the Mandarin takes you.

What really sets this property apart is the staff. Every staff member we encountered during our stay was polite, friendly, and genuinely concerned with the needs of the guests. It is refreshing to find so many happy faces at every turn ready to please.

The restaurants were exceptional. Where else can you go and find Daniel Boulud and Heston Blumenthal in one building. Terrific and unique dishes in both places enhanced by fabulous service.

Thanks to all the amazing staff for helping to make an amazing holiday! See you next year....

Room Tip: Get a room overlooking the Park if possible.
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  • Stayed: December 2012, traveled as a couple
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1  Thank SBF2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012

Fantastic hotel to stay in. Courteous staff, lovely room with lots of space. Room service meal was also great quality. Stayed with small child that could've gone badly wrong but it all worked very well as was for one night only . Doorman helped with the buggy and reception staff all pleasant. Expensive but the hotel is in the upper bracket of luxury.

  • Stayed: November 2012, traveled with family
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Thank WeHatePoorService
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2012

Beautiful hotel in the heart of Knightsbridge, right beside London's prime shopping area. Great rooms, superb restaurant. Very helpful staff. Concierge service excellent. The doormen are particularly attentive, always ready to help with luggage and packages.

Room Tip: Have stayed here once a year for over 10 years, no bad rooms!
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  • Stayed: December 2012, traveled as a couple
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Thank Niall M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2012

At $700 per night this was a huge disappointment. The location, across from Harvey Nichols, down the street from Harrod's and close proximity to shopping, restaurants, and parks is the best thing going for it.
The room, public areas, and elevators are all VERY well worn. The bathroom was extremely poorly thought out and very claustrophobic feeling. The bed was very comfortable which was a definite plus.
The beefeaters out front were very charming and smartly dressed. From the grand exterior, you would expect a much more refined interior and unfortunately this just wasn't the case.
The highlight of the visit was the trip to the Spa and the massage. Sonya was very skilled in her work and provided a great experience.
On my next trip however, I will have to forgo the Mandarin for the Four Seasons.

  • Stayed: November 2012, traveled with friends
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3  Thank In206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2012

The location is outstanding, in the heart of Knightsbridge.
It was the hotel that you expect, but where is the lobby where to stay without going in the bar?
The room was clean but trivial, better the bathroom.
Service was faultless, especially the doormen, always smiling and rich of suggestions.
The price for staying was too high, although we booked very early, but it was the game!

Room Tip: Don't get the courtyard view room!
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  • Stayed: November 2012, traveled with family
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Thank Minuccio50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental Hyde Park, London

Address: 66 Knightsbridge, London SW1X 7LA, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#57 Spa Hotel in London
#90 Business Hotel in London
#97 Family Hotel in London
#137 Romantic Hotel in London
#211 Luxury Hotel in London
Price Range: $729 - $1,252 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental Hyde Park, London 5*
Number of rooms: 198
Official Description (provided by the hotel):
With bustling Knightsbridge on its doorstep and leafy Hyde Park at its rear, Mandarin Oriental Hyde Park is London's most prestigious address. Blending sumptuous guestrooms with a world-leading spa and a stylish bar, it is the definitive destination for a luxury escape. With two award-winning restaurants including Bar Boulud, London and Dinner by Heston Blumenthal, and a new Afternoon Tea salon, The Rosebery Lounge, Mandarin Oriental Hyde Park stands at the culinary centre of the capital. On 19 September 2016, Mandarin Oriental Hyde Park, London will be embarking on an exciting restoration designed to significantly enhance the facilities of the hotel. The property will remain open throughout the 18-month renovation, which will be undertaken in two phases in order to minimise disruption to guests. ... more   less 
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Also Known As:
Mandarin Oriental Hyde Park, London Hotel London
Mandarin Oriental London
Mandarin London
London Mandarin Oriental
Mandarin Hotel London
Mandarin Oriental Hyde Park, London England

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