We have stayed at the MO London preferentially for years, but we had two horrible experiences in 2012 and I will never go back. The rooms have never been great, but we have always gone for the service.
On the last trip in May we encountered so many problems that I wrote to the manager who assured me it was a lapse in service and that it wouldn't happen again. (Bad service, smoking room, over- charging, the list goes on) so we decided to go back for a couple of days at Xmas.
Why so woeful, you ask?
The room we started in had couches outside our door. They were strangely arranged in the small corridor. Every time we came back to the room there were people sitting outside our door and shoes strewn everywhere up and down the hall. The women on the lounges had kettles and food. I asked the manager what was going on. He asked if they we making noise. I just said I didn't feel safe with people camped outside. Anyway when cornered it conspires that the whole floor apart from our room was constantly booked by a large middle eastern family who treat it as home and the nannies/ personal staff have to sit silently out of their way when not needed. Apparently in the access point to the only room on the floor that they didn't have!! The hotel moved us to a suite, but it was on the first floor and not my first choice. Then we got up early the next morning to use the gym, which now had a large form on the door saying it was closed due to engineering issues. We stormed to the front desk where the manager on duty argued that we had been informed that the gym was shutting. Funny, we didn't remember the conversation and as we had used the gym the day before, it was a shock! He said everyone had been informed. Nope.
The new buffet breakfast makes the restaurant loud and as another reviewer has said, any extras are hugely overpriced.
We will not be back and we have stayed at the hotel so many times and always thought of it as our London base. Just woeful now to us.
- Official Description (provided by the hotel):
- With bustling Knightsbridge on its doorstep and leafy Hyde Park at its rear, Mandarin Oriental Hyde Park is London's most prestigious address. Blending sumptuous guestrooms with a world-leading spa and a stylish bar, it is the definitive destination for a luxury escape. With two award-winning restaurants including Bar Boulud, London and Dinner by Heston Blumenthal, and a new Afternoon Tea salon, The Rosebery Lounge, Mandarin Oriental Hyde Park stands at the culinary centre of the capital. On 19 September 2016, Mandarin Oriental Hyde Park, London will be embarking on an exciting restoration designed to significantly enhance the facilities of the hotel. The property will remain open throughout the 18-month renovation, which will be undertaken in two phases in order to minimise disruption to guests. ... more less
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- Also Known As:
- Mandarin Oriental Hyde Park, London Hotel London
- Mandarin Oriental London
- Mandarin London
- London Mandarin Oriental
- Mandarin Hotel London
- Mandarin Oriental Hyde Park, London England