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Pavilion Hotel
Ranked #921 of 1,077 Hotels in London
Reviewed March 20, 2013

I'll get the negative comment out of the way and that was the wi-fi network didn't work very well, it could have been weak due to me staying on the top floor. Right, now I got that out..on to the positives. The location is perfect with Paddington Station roughly 5 minutes away, the reception staff were friendly, the hotel overall was beautiful it gave off a relaxing, comforting atmosphere, the continental breakfast was adequate for me and is sent to your room, As for the room, I stayed in 'Solitaire' and a very good writing desk, a sleigh bed (first time I slept in one of them), nice thick curtains which kept the morning light out and the bathroom unit was a little on the small and low side (I'm over 6ft tall and my head brushed the ceiling) but I got used to it. Overall a gem within the city and a hotel I will be staying at again.

  • Stayed: March 2013, traveled solo
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3  Thank JeffersBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 - 186 of 346 reviews

Reviewed March 4, 2013

Location: top value. I had booked the "Enter the Dragon" room. Arrived out of an icy-cold day to an equally temperatured room. Said I couldn't take it. The guy was very helpful. Informed me the rooms on the street side were all in a system they could not keep at a reasonable temperature. Took me to a smaller, but for me, warm and cosy, room on the backside. It was so warm I had to sleep with the window wide open, as here the heater could not be switched off! But with the weather outside it was much to be preferred. Forget breakfast, unless you love tough croissants from yesterdays and blueberry muffins. I didn't even try to remove from their wrapping. Sensed the place had a certain atmosphere, though, and will give them another chance come summer.

  • Stayed: February 2013, traveled solo
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1  Thank 1Norwegian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

Found it just by chance. My train to Cardiff was delayed by FOUR HOURS! & I would have missed my connection so I wandered around looking for digs and found this little gem.
It's small and there's no lift so if your travelling heavy-weight be warned.
There's only one staff member but he was friendly & helpful. He also does everything - check you in, check you out, take you to your room & make your breakfast! The real charm of the place are the rooms. They have to be seen to be believed. They all seem to have names and not numbers. My room was called 'Indian Summer' & it was like something out of the last days of the Raj. I had a huge four poster bed that must have come out of the Taj Mahal.itself. I was so curious I asked if I could look at some more rooms. The one staff staff kindly showed me two others. I forget their names but one was straight out of the 1970's - Very funky! I should have packed my flares! If you want different check it out.

Room Tip: The 'INDIAN SUMMER'room - Maharajah's only!
See more room tips
  • Stayed: February 2013, traveled solo
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2  Thank Hasan k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013

This place is dirty, the staff are rude and intimidating. The room is noisy. The traffic outisde is loud. The area is seedy (think prostitution). The breakfast is inedible.
Please don't think this is a fashion hotel that celebrities stay in, a celebrity wouldn't let their dogs stay in this place and neither should you.
WORST HOTEL I'VE EVER SEEN

  • Stayed: February 2013, traveled as a couple
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12  Thank ben a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 8, 2013

Firstly, they "had no record" of my booking despite numerous confirmation emails, then we were given a disgusting damp room and when we requested to be moved the staff firstly ignored us and then became aggressive, there was a pornographic DVD in the player in our room which at one point staff members burst into the room to retrieve, personal items wete also stolen from our room during our stay and we heard nothing back despite complaining numerous times.

  • Stayed: September 2012
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7  Thank Fhkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2013

We stayed here NYE as we were visiting friends nearby - for what I thought was a bargain at finding a room in London for under £100. My advice would be to be VERY weary of what you consider value for money.
There was a very small parking area for 4 cars, - 2 of which were taken up by the owner's super cars. Luckily we took our Fiesta, so we managed to squeeze in. There is a 4% charge for cards which wasn't explained before on the website...but to be honest that was where the problems only started....
At check in, we were told if you would like to see the room before we completed. As this sounded strange we asked why...it was only then we were told that the double room en-suite we booked was no longer available. Instead we had only the option of a single bed room with a shared bathroom across the hall. Although we paid under £100, it was something on par with a hostel. We debated for a while our options, as I thought it was pretty outrageous we were being charged a full double room price for a single persons room with no bathroom. I asked why nobody thought to contact me in advance about the room not being available - and I was told only that they didn't have my number (despite email and number being given on the booking form). Eventually, we negotiated the parking (£10) to be provided free - mostly because we had no option to find another room at such late notice. The room was so very small and pokey (not enough room for 2 people of walk around the bed) - and although not dirty (on our stay), it was pretty shabby looking (and not in a shabby-chic way like they portray). The bed was hard (although I'm not adverse to hard beds) but the pillows were like pancakes, and the sheets and bedding were like ex-army supplies. The shared bathrooms had no soap either. We went down to reception to highlight this, and a lady (I assume one of the owners) almost indicated that I was mistaken or somehow couldn't find the soap correctly (in a 3 ft square toilet)!! They must have eventually believed me though, as when we returned after lunch it was refilled.
After coming back, the same lady (owner!) had the nerve to ask my husband rather abruptly to go wipe his feet on the doormat to keep her carpets clean!! After the service (and condition of the hotel itself to be honest) it was pretty much a slap in the face to be spoken to like that: as if we were intruding on her personal residence rather than a London Hotel! The decor is...interesting. If you like simple and clean looking rooms, you'll likely find the decor too gaudy. I personally don't mind a little 'tack', but if you were staying more than 1 night or intend spending a fair amount of time in your room, you will probably not find it at all relaxing.
I'm not particulary precious or demanding about hotels (especially in London): as long as they are clean and comfortable...I'm usually very happy with most 3 star establishments, but this hotel is probably only a 2 star on a good day.
All in all, a combination of the uncomfortable room (although 2 adults crammed in a single person's room/bed is an obvious hurdle to that) poor customer service and generally a poor value experience means I will definitely be avoiding.

  • Stayed: December 2012, traveled as a couple
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7  Thank EmmaB123_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

Arrived late (and we advised staff in advance)

We got an annex room
It was freezing - the heat was off and probably was not at all on during the day

We asked to be moved to a Warmer section of hotel ! !

We were told all rooms taken however I challenged this and eventually we were shown 2 more rooms - ice boxes

What hotel switches off the heat! ! !

Staff anxious to finish the shift do it took 1 hour plus to eventually accept a warm air heater

NEVER AGAIN

  • Stayed: January 2013
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2  Thank Iwouldliketosay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pavilion Hotel

Address: 34-36 Sussex Gardens, London W2 1UL, England
Location: United Kingdom > England > London > Victoria
Amenities:
Free Breakfast
Hotel Style:
Ranked #921 of 1,077 Hotels in London
Price Range: $83 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Pavilion Hotel 2.5*
Number of rooms: 30
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Also Known As:
Pavilion Hotel London, England

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