What can I say, no one on reception when we arrived, waited 5 minutes. We seated on the terrace!! it was like an alleyway windows that you could not see out of. We asked to be moved, which we were. We were next to where the afternoon tea is served from. The time we waited was totally unacceptable. The waiter to served the tea, did not speak, the tea went mostly in the saucer and to top it the tea was stewed. We asked for a new pot. When that came we then had to ask for fresh cups, by the time the cups came, we were back to square one with the tea!! Sandwiches were very chilled and just ok. The cakes were very dry, scones were the best thing on the stand.
We asked for a coke, this took 10 minutes to come, once we got the bill a service charge had been added, we asked for this to be removed as the service had been far from good. We were told by the waiter that he had to get the Manager's permissionto remove it!! On reflection we really should not have paid anything. One of the waiters sneezed and just wiped his hand on his trousers!!
Harrods used to be one our most favourite places to visit, but we are done with it now. There is not much difference in the price between Harrods and The Ritz and The Ritz is definately the best.
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