I went to Harrods yesterday and took the little girl I look after. There were staff standing near the door yet no one offered to open it for me and so I had to struggle through with the buggy. When I walked passed these staff I heard part of there conversation which turned about to be social banter.
I think asked directions to where I wanted to go and was provided with the wrong directions.
Then while purchasing a gift for someone the little girl I was with said hello and bye. The lady heard but did not respond. Which I found to be sad for the little girl.
Again I waited at a stall for 10 mins while staff walked passed me and didn't offer any help.
Then later I saw another group of 3 staff on the Disney level having a good old catch up.
The standards have slipped. It's such a shame. The staff need to be professional.
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