We had high hopes for this hotel due to the great reviews but were sorely disappointed to say the least. The staff were extremely unhappy & unhelpful except one young man who helped us with directions. The room itself was hot & humid...& when we asked at reception about the lack of air con, we were told the "whole hotel was warm" & that "nothing could be done". Our flight wasn't until early evening so we had asked the previous night for a late checkout...the receptionist assured us we could check out at anytime the following day. To clarify, we asked again to make sure & were told "anytime would do". The following day, we recieved a call advising us to leave the room ASAP as the hotel was fully booked. We informed him that we had requested a late checkout the previous night & were told it wasn't a problem. He then said he was the manager & he " needed the room for someone else". We had nothing packed or organised but, he wasn't interested & advised us to leave now. On approaching reception, the manager himself was there with the extremely rude female receptionist. The manager kept his head down & the female receptionist muttered "sign there" & pointed with a pen to the invoice. Nothing else was said & they both walked away from the reception desk, leaving us standing there.
Overall, it was a horrible experience & somewhere we will NEVER visit again.
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- Also Known As:
- The Hide London Hotel London
- The Hide London England