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“Room 825 quiet oasis well located in London”

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COMO Metropolitan London
Ranked #52 of 1,067 Hotels in London
Certificate of Excellence
Los Angeles, California
Level Contributor
193 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Room 825 quiet oasis well located in London”
Reviewed May 7, 2012

Stayed here for 7 nights on business trip. Room overlooked construction on adjacent building and a glimpse of London Eye, but was away from street so was very quiet. Hallways were also quiet - the maids don't go rapping on doors early, or attempt to vacuum you out of the room like major chain hotels. Good bed, work space at desk, bathroom had good lighting and shelf space. Only complaints were hair dryer cord was too short to use in front of mirror unless seated at desk, and service was erratic. Hotel does not offer hospitality tea/coffee tray so had to order a kettle and cups + tea. Maids left kettle and on varied days, dirty cups, then left tea bags, then took away coffee, left no tea, erratic. Newspaper delivery was also erratic - some days it was in bag over door handle and sometimes not Otherwise, well equipped room. The concierge team was fantastic - lots of good info about neighborhood and assistance finding/printing out maps of obscure streets across London. A quick walk to Green Park station, righ across from Hyde Park near serpetine pond, and aso up to Oxford Street to major shopping at Marks & Spencer, Selfridges, etc. Dining options nearby include Shepherd's Market - a good thing since an extra fried egg in my breakfast sandwich cost 8 pounds = $13.00 in Mayfair.

Room Tip: get a room away from street
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  • Stayed May 2012, traveled on business
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Helpful?
1 Thank highlandbride
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Resident Manager at COMO Metropolitan London, responded to this review, May 22, 2012
Many thanks for your fantastic feedback about your recent stay with us. I am delighted to hear that the room was to your liking and that you were not disturbed throughout your stay with us. I am also very pleased indeed that the Concierge team found the information that you needed and that you liked our central location.

It is disappointing to hear that some elements of your stay were erratic and if you would like to discuss this further with me I am at your disposal. We do offer complimentary tea trays on requests, as well as having Nespresso machines in our suites, so for any future stays we would be delighted to arrange this for you.

Please let me know when you are planning a return London visit. I would be delighted to look after your booking personally.

Warm regards,

Andrew
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Drogheda, Ireland
Level Contributor
111 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed April 30, 2012

I have absolutely nothing negative to say about this hotel - fantastic in every way from the location, staff room and the food!!!
Nobu is a must if you are staying here! gorgeous food!!!

location is great and London is such a wonderful city!

  • Stayed May 2011, traveled with friends
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Helpful?
Thank lovesibiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Front Office Manager at COMO Metropolitan London, responded to this review, May 1, 2012
Thank you very much indeed for your tremendous feedback about your stay. I am very pleased indeed to hear that you enjoyed your time with us and that you found your room and our staff so good.

Nobu remains an enduring phenomenon in London and I am delighted that you enjoyed it so much. Many of our regular guests also comment on how great the food still is some 15 years after the restaurant first opened.

Please let me know when you are due to return as I would very much like to welcome you back and take care of your booking personally.

Warm regards,

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Highland Park, Illinois
Level Contributor
105 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 27, 2012

his was our second visit to The Metropolitan London. The rooms are nice. The staff is helpful. The location is convenient for theater, the sights and shopping. A great place to stay.

Room Tip: The City room is a bit small.
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  • Stayed April 2012, traveled as a couple
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Helpful?
1 Thank deereJanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Front Office Manager at COMO Metropolitan London, responded to this review, May 1, 2012
Many thanks for your comments about our helpful staff, our rooms and our central location to many of London’s major attractions. Please let me know when you are planning a return visit as I would be delighted to welcome you back for a third stay with us.

Warm regards,

Andrew
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Manchester UK
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 25, 2012

Booked last minute and stayed on a Friday night. Delightful greeting from enthusiastic staff. Room was spacious and well equipped with partial Hyde Park view. Concierge was able to get us a table at Nobu though it was very busy. Met Bar staff courteous and friendly though was disappointed that the bar wasn't a little busier. Would recommend.

Stayed April 2012, traveled with family
Helpful?
Thank CathC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Front Office Manager at COMO Metropolitan London, responded to this review, April 27, 2012
Thank you very much indeed for your lovely comments about our staff and our rooms, especially our Concierge Team. I am very pleased to hear that we managed to get you a table in Nobu and I am sure that you enjoyed its Michelin-starred offerings.

Please let me know when you are planning a return to London as I would be delighted to handle your booking personally.

Many thanks,

Andrew
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Armagh, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 21, 2012

Amazing hotel perfect location within walking distance to oxford street and various famous locations. Staff are also very helpful and courteous. Rooms were a good size and very comfortable. Hotel is perfect for a theatre break

  • Stayed November 2011, traveled with family
    • Value
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Helpful?
Thank ckelly9034
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Front Office Manager at COMO Metropolitan London, responded to this review, April 22, 2012
Thank you very much for your terrific feedback about the hotel’s rooms, our staff and our location. I am very pleased indeed to hear that you had a memorable experience with us.

Please let me know when you are planning to return to London as I would be delighted to handle your reservation personally and to recommend London’s latest theatre offerings.

Warm regards,

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bracknell
1 review
Reviewed April 21, 2012

We stayed for one night at the Met, as we were hanging out with friends over the weekend. The location is absolutely perfect, as you can pretty much walk anywhere. We arrived a bit early for check-in, around noon, but thought we would give it a try, and sure enough, we got lucky. We originally booked a city room and upon check-in we were informed that we received an upgrade to a deluxe room, awesome. Ben at reception was really nice, and even gave us a little tour of the public areas,mentioned that the cocktail bar was quite good, and then escorted us up to our room. The hotel boasts Nobu, the famous japanese restaurant where hotel guests enjoy a priority if interested in dining there. We later finished off our evening in the cocktail bar, since it was recommended earlier and were intrugued by the unique compositions on the menu. The bar had its own deejay, and the atmosphere was great, even though rumours have it, it is not such a hotpot as it used to be. The cocktails were definitely worth the visit, the only remark we have is that it was so dark in the bar with only a small candle on the tables that we could hardly read the menu. Our waiter however was trying to help us out by using a flashlight app on his iphone. Perhaps if they had a small reading light clipped on top of the menu would resolve this issue.
The room was spacious, had a huge shower, and the bed was extremely comfy. It wasn't as fancy as we thought it would be, but it had a simple and elegant design.
The concierge in the morning has recommended a nice restaurant for breakfast just behind the hotel and we very much enjoyed our meal there.
We booked the room through Hotwire, since we were curious about the secret hotel deal, and were very pleasantly surprised and excited when we found out were going to be staying in the Met.
Overall we were happy with the hotel, the staff was great, which is always the key to provide good hospitality, so I would highly recommend a stay there.

  • Stayed April 2012, traveled with friends
    • Value
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Helpful?
Thank Bori_Hans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Front Office Manager at COMO Metropolitan London, responded to this review, May 2, 2012
Thank you very much indeed for your excellent feedback about your recent stay with us. It is terrific to hear that you enjoyed your stay and that you liked your room, our staff and our location. Thank you also for your recommendation for others to stay with us.

I am delighted that we were able to upgrade your room and check you in early. As part of COMO Hotels and Resorts we aim to transform people’s perceptions about travel and lifestyle. We try to upgrade as many of our guest as possible and I am very pleased that we were able to do this for you. I shall certainly ensure that your comments are passed to Ben and the Concierge Team and I am sure they will be very much appreciated.

I am also very pleased to hear that you enjoyed your cocktails in our recently refurbished Met Bar. At the hotel we see all feedback as a chance to review the services and facilities that we offer so thank you also for your comments about the lighting in the bar.

Please let me know when you are planning a return to London as I would be delighted to look after your booking personally, regardless of how it is booked. I look forward to hearing from you.

Warm regards,

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 21, 2012

Wow what can I say !! We arrived early for check in which was no problem the staff were helpful polite and courteous we even got a free upgrade. Scott at reception was great. The rooms were fantastic bose docking station, lovely bathroom and comfortable beds with good views of hyde park. Made good use of the Met bar every night and the cocktails were lush especially the Met 97 staff and service in the Met bar were excellent and made you feel very welcome even after a few too many!! Anyone thinking its a bit over their budget trust me I've stayed in a lot of high end london hotels this one is one you dont want to miss or leave. Well done Metropolitan we'll be back very soon Lisa & Andy

  • Stayed April 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Andy37_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew T, Front Office Manager at COMO Metropolitan London, responded to this review, April 22, 2012
Thank you very much for your fantastic feedback about your stay at the Metropolitan.

I am delighted to hear that that you enjoyed your stay and that you were upgraded. As part of COMO Hotels and Resorts we do aim to upgrade as many of our guests as possible to enhance their stay and make it truly memorable. I shall also pass your very kind comments on to Scott, our Guest Relations Manager.

It is also excellent to hear that you also enjoyed our newly re-launched Met Bar, that the service you received was very welcoming and that you liked our new cocktail menu.

Please let me, or Scott, know when you are planning a return visit as we would be very happy to take care of all the arrangements for you.

Warm regards,

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about COMO Metropolitan London

Property: COMO Metropolitan London
Address: Old Park Lane, London W1K 1LB, England (Formerly Apartments at Metropolitan by COMO, London)
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#23 Spa Hotel in London
#45 Romantic Hotel in London
#51 Luxury Hotel in London
#59 Family Hotel in London
#113 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — COMO Metropolitan London 5*
Number of rooms: 144
Official Description (provided by the hotel):
COMO Metropolitan London has a serene urban aesthetic that is both contemporary and timeless in sun-soaked whites with accents of vibrant yellow. Light floods all 144 rooms and suites through floor-to-ceiling windows whilst the uncluttered design and intuitive technology create a haven of calm perfect for business or leisure travel. All rooms and suites come with: Bespoke king-size beds with mattress protectors and comforters 400-thread count Egyptian cotton sheets Complimentary high speed WiFi and hardwire internet Loewe interactive TV with extensive on-demand music and over 70 channels Discreet hospitality units, mini bars and Nespresso machines Touchscreen controls Remote controlled curtains and blinds, operated by your bedside COMO Shambhala amenities Controllable lighting Rainfall showers Floor to ceiling windows with views of Hyde Park or Mayfair Fret cut-panel bespoke artwork International multi-region plug sockets Climate control Unique yoga channel Hairdryer Safe For extended stay guests COMO Metropolitan London offers some of the best serviced apartments in Central London. Situated just off Park Lane on Hertford Street and Brick Street, our apartments deliver privacy and flexibility with the hotel's signature facilities and 24-hour room service. ... more   less 
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Also Known As:
The Metropolitan Hotel London
Metropolitan London
Metropolitan Hotel London
COMO Metropolitan London England

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