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“Perfect”
Review of One Aldwych

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One Aldwych
Ranked #39 of 1,064 Hotels in London
Certificate of Excellence
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Perfect”
Reviewed October 17, 2013 via mobile

I love this hotel. The location is good - near covent garden with lots of cool restaurants, bars, shops and theaters nearby. The interior fit out of the room and public spaces is beautiful. The rooms are large and extremely well appointed with large fluffy towels, great bath, coffee, fast wifi. The breakfast was very good as was dinner in the restaurant. The staff were extremely friendly and helpful.

Stayed October 2013, traveled as a couple
Helpful?
Thank Fiona D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 22, 2013
Dear FionaD

Thank you very much for your review following your stay at One Aldwych. It is a pleasure to read all your comments and to hear how much you enjoyed your time with us.

We do appreciate all your feedback about our facilities and location. Thank you also especially for your kind remarks regarding our friendly and helpful team.

I do hope that we will have the opportunity to welcome you back soon and thank you once again for taking the time to write.

Yours sincerely

Kostas Sfaltos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,017 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
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San Francisco
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 16, 2013 via mobile

I have stayed here several times over the past few years and it's always a wonderful experience. Yes, the rooms are small but they are well appointed and clean and the beds are wonderful. The staff is very kind and helpful (special compliments to Patricia at the front desk who is a true gem) and the food in the restaurant is outstanding. The hotel is very well located, close to tube stations and many bus lines. One of the things I always look forward to when visiting London is staying at One Aldwych.

Stayed October 2013, traveled on business
Helpful?
2 Thank MM_SF-CA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 18, 2013
Dear MM_SF-CA

We were pleased to welcome you back to One Aldwych and thank you for your kind review. I do appreciate your mentioning our helpful team and I am delighted to pass on your terrific compliment to Dominic Teague, Executive Chef.

I hope that we will be able to welcome you back again soon.

Yours sincerely

Kostas Sfaltos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Massachusetts
Level Contributor
605 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed October 14, 2013

My wife and I stayed four nights at One Aldwych, as part of an 18-day European holiday and it was a true highlight. The staff were excellent from start to finish. The room decor was lovely, the pillows were soft, the bathroom was large (though there is an odd ecologically friendly vacuum-based drainage system they say saves money.) Room service breakfast was delightful. The fitness facility was clean and well furnished. The swimming pool was warm (good) and long, though its narrowness was occasionally restricting. The restaurant, which we used once for lunch, was simply excellent. And there was always a cab waiting out front. Overall, One Aldwych easily earns my highest rating.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abecedarius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 16, 2013
Dear Timothy L

We were pleased to welcome you to One Aldwych during your European holiday and I am thrilled to hear that your stay was a highlight of such a memorable trip. Thank you for all your kind comments regarding both our hotel and team.

I do hope that we will be able to welcome you again one day.

Yours sincerely

Kostas Sfaltos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 14, 2013

This hotel is well located right on the Strand and a few minutes walk to Covent Gardens and theatres so there are many good restaurants nearby and of course in the hotel itself. The hotel is modern in a totally renovated stylish building. The rooms (average small size of most London hotel rooms) have all amenities except in-room complimentary coffee and tea. The staff are very friendly and the door always manned. There is a buzzy lobby bar and an elegant hotel guests only lounge as an alternative for a quiet drink or read. The gym and swimming pool are terrific amenities. The room we had on the fifth floor overlooked the corner of the Strand and Aldwych and was sound proofed from street noise. Other reviewers have noted the noise from the "green" toilets which flush much like airplane toiletries. I can't agree that this is a serious issue.

Room Tip: As others have commented about street noise I asked for a quiet room. The 5th floor was very quiet.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steing1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 16, 2013
Dear steing1111

Thank you for writing a review following your recent visit to One Aldwych. We are pleased that you enjoyed your time with us and appreciate your support. Thank you for mentioning our friendly team and great location in Covent Garden.

It would be a pleasure to welcome you again.

Yours sincerely

Kostas Sfaltos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amman, Jordan
Level Contributor
128 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed October 10, 2013

This hotel is expensive but thoroughly enjoyable. Superbly located between the City and the West End, it is the perfect business venue. Courteous staff, a friendly welcome, loyalty to regular guests, two very competent restaurants, an excellent gym, and great wellness facilities all go to make One Aldwych a favoured London destination; a home from home. The bar is lively and often busy. The rooms are well maintained with high standards of housekeeping, though bathrooms will soon need a little updating. The Aldwych rooms and Executive rooms are compact (the only difference being that the latter have separate showers and not bath/showers) but Deluxe rooms are more than comfortable and suites exceptionally comfortable with wonderful panoramic views. The hotel is making good progress under its new general manager Kostas Sfaltos. Fresh flowers are everywhere. Highly recommended.

Room Tip: Go for a Deluxe room or above
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JHMH1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 15, 2013
Dear JHMH1959

Thank you for your review and recommendation of One Aldwych.

We are so pleased to know that you have an enjoyable time staying with us and that we are a home from home in London. Thank you for your kind comments about our facilities, our friendly team and superb location in Covent Garden.

It will be a pleasure to continue to welcome you.

Yours sincerely

Kostas Sfaltos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 6, 2013

At first sight, you might be disappointed given the prices you are paying for the room but its almost very good value for money. Room cleanliness could be better. Otherwise the British service and hospitality is well displayed at this place. But service takes forever

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Manny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 8, 2013
Dear somellierByChoice

Thank you for your feedback following your recent visit. We do appreciate the positive aspects of your review and we hope that we will see you again.

Yours sincerely

Kostas Sfaltos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 5, 2013

Stayed here one night. We really liked the lobby and the service. Room was nice, but a bit small.
The hotel is very clean and close to many great areas like convent gardens and the theaters.
Restaurant was nice. Overall a nice choice when in London, but I would not say it is in the upper echelons of the London hotels.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LouisL100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 8, 2013
Dear LDavidL

Thank you for your review following your recent stay. We value your positive comments, including your mention of our Lobby Bar and great location in Covent Garden.

We hope that we will have the opportunity to welcome you again.

Yours sincerely

Kostas Sfaltos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One Aldwych

Property: One Aldwych
Address: 1 Aldwych | Westminster Borough, London WC2B 4BZ, England
Phone Number:
Location: United Kingdom > England > London > Covent Garden
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in London
#17 Business Hotel in London
#23 Family Hotel in London
#27 Romantic Hotel in London
#39 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One Aldwych 5*
Number of rooms: 105
Official Description (provided by the hotel):
One Aldwych is an award-winning contemporary luxury hotel with a superb location in Covent Garden. Set in the heart of Theatreland, just moments away from the world-famous Royal Opera House and many of London's top attractions, this five-star hotel is perfectly placed for exploring the capital. Each of One Aldywch's 105 bedrooms and suites has been individually designed to provide the utmost in comfort and feature original works of art from the hotel's private collection. Guests are welcome to use The Health Club's stunning chlorine-free pool with underwater music and state-of-the-art gym during their stay. Indigo restaurant is popular with guests and locals alike and ideal for pre and post theatre suppers. Showcasing innovative and thoughtful food, courtesy of Executive Chef Dominic Teague, the Indigo menu incorporates the finest seasonal ingredients carefully sourced from the British Isles, and also happens to be entirely gluten and dairy-free. The Lobby Bar's inventive cocktails and afternoon tea inspired by Charlie & the Chocolate Factory are just some of the many other reasons that make a stay at One Aldywch so memorable. ... more   less 
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Also Known As:
1 Aldwych
One Aldwych Hotel London
One Aldwych London, England

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