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“Great hotel&location...but small rooms”
Review of One Aldwych

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One Aldwych
Ranked #43 of 1,067 Hotels in London
Certificate of Excellence
Tallinn, Estonia
Level Contributor
152 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
“Great hotel&location...but small rooms”
Reviewed April 8, 2013

Very positive opinion!

Quite good service from the concierge up to the swimming pool, well-designed and comfortable originally.
The location is also great- near Covent Garden and the West End.
Rooms are quite small and is not cheap. ...and, if the window is open - a bit noisy...but clean and comfortable.
The English Breakfast is very original and VERY tasty!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jekaterina_Tallin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardRombough, Public Relations Manager at One Aldwych, responded to this review, April 9, 2013
Dear Jekaterina_Tallin

Thank you for your review of One Aldwych. We are pleased to know that you enjoyed your stay, especially our English breakfast and super location in Covent Garden. We hope that we will have the opportunity to welcome you again.

Yours sincerely

Howard Rombough
Public Relations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (159)
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Birmingham, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 8, 2013

Stayed for the first time at One Aldwych for 3 days over Easter 2013 and cant fault it!

Very comfortable rooms, lovely, friendly welcome upon arrival and all staff were helpful and attentive.

Added bonuses are pool and nice bar for a nightcap. We didn't eat at the hotel as we had a full schedule of sightseeing etc but did make breakfast on one morning and had room service both of which were great.

The location is also brilliant with Covent Garden just around the corner and a tube a few minutes walk away.

No complaints at all and definitely would return!

Room Tip: Try Simpsons on the Strand for a meal - really lovely
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardRombough, Public Relations Manager at One Aldwych, responded to this review, April 9, 2013
Dear Helen C

Thank you for your review following your Easter visit to One Aldwych. We are thrilled to know that you enjoyed your first stay with us and took advantage of our great location in Covent Garden. We do hope that we can welcome you again soon.

Yours sincerely

Howard Rombough
Public Relations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 3, 2013

We are in the middle of our week's holiday and I must share this pleasant hotel with others. At seven months pregnant I brought my two young daughters on a last minute trip to London from Los Angeles. I only picked the hotel because of their pool and location, wanting to ease travel discomfort since my husband could not join us. Now my daughters don't want to leave. The service has been flawless, the room comfortable, housekeeping the best, and the food reliably good. But most helpful has been the concierge team who in only one day's lead time have secured us top show tickets and afternoon tea reservations

We travel every five weeks and only at five star hotels and villas. My children are seasoned travelers and hard to impress, but they've already requested that I book another stay here. My six year old says the bed gives her delicious sleep. What more can I add?

This is the first stay for us and unlike other hotels we have history with that reward us generously for repeat visits, we are strangers to One Aldwych. However, the hotel has been nothing but welcoming and accommodating. And the pool is a great way to end the long sight seeing days for my daughters. I never write reviews, but had to let other mothers know how special this place is.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MalibuMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardRombough, Public Relations Manager at One Aldwych, responded to this review, April 5, 2013
Dear MalibuMum

Thank you for your review of One Aldwych. We are thrilled to hear how much you have enjoyed the hotel during your busy London visit. A special thank you to your daughters too for their lovely feedback. We do appreciate your kind comments regarding our facilities, especially our chlorine-free pool and the attentive service from all including our treasured Concierge team. We do hope that we will see you all again.

Yours sincerely

Howard Rombough
Public Relations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 2, 2013

Check in
The worst experience at the hotel. We were welcomed by a nice lady, who couldn't find our reservation. After consulting the office, the reservation was found but we were told the fare didn't include taxes. Luckily i kept the correspondence with th hotel( booked directly). The lady admitted that taxes are inclusive, yet it was certainly not a good start.
Room
We reserved an executive and hoped for a much bigger one. Although not spacious, the room was beautiful, great beds, lovely warderobe, fresh flowers changed daily.
Bathroom was very spacious with an outside window which lets natural light. Tub was very uncomfortable to use. Luckily there was a separate shower which was fine.
Nice toileteries, beautiful orchid.
We missed tea and coffee facilities. The room was quiet even when opening the window.
Wi fi was free and worked very well.
Staff was extremely nice and friendly.
The hotel is in a great location, near theatres and restaurants.
On the whole, an enojoyable boutique hotel near Covent Garden,

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardRombough, Public Relations Manager at One Aldwych, responded to this review, April 3, 2013
Dear Liora

Thank you for your review following your recent visit to One Aldwych. Please accept our sincere apologies for the confusion regarding your reservation on arrival. This is certainly a rare occurrence and has since been addressed. We do appreciate all your positive comments regarding our facilities and great location. For future stays you may wish to consider our Deluxe Rooms which are a larger size. We do hope that we will see you again.

Yours sincerely

Howard Rombough
Public Relations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southend
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 1, 2013

Stayed at One Aldwych for Easter.

Everything 5 star, the rooms, the lobby bar,the gym and swimming pool, and the staff are very welcoming and friendly. Couldn't recommend this hotel enough.

The hotel has two restaurants we went to Indigo which is on the mezzanine level overlooking the bar which serves great food and the chairs are like arm chairs.

The swimming pool is very relaxing as it has underwater music and videos of dolphins and turtles projected on the wall as you swim.

Have stayed here a few times and will definitely return. By far the best hotel I've stayed at in London.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LundSouthend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardRombough, Public Relations Manager at One Aldwych, responded to this review, April 2, 2013
Dear LundSouthend

We were delighted to welcome you back to One Aldwych over the Easter Break. Thank you for your lovely review of your stay. We look forward to seeing you again soon.

Yours sincerely

Howard Rombough
Public Relations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stansted Mountfitchet, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 26, 2013

Lovely afternoon tea. Cannot fault the food or drink. Service sadly lacking. Don't expect, on arrival, to be told "your table's over there"! We were not asked if we were ok, if we required more tea/sandwiches etc or champagne (which we would have happily paid extra for). Found it hard to attract the attention of a waitress as they were standing around chatting to each other. Shame really as the setting and atmosphere were lovely but we wont be returning.

  • Stayed March 2013, traveled with friends
    • Value
    • Service
Helpful?
3 Thank xxxxxx12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardRombough, Public Relations Manager at One Aldwych, responded to this review, April 2, 2013
Dear Stansted Mountfitchet

Thank you for your feedback following your recent visit and for your positive comments regarding our new Floral Afternoon Tea. I do however wish to apologise sincerely that the service you received was not to our usual high standards. We have fully addressed this matter with the team concerned. We do hope that we will have the opportunity to redeem ourselves and welcome you again.

Yours sincerely

Howard Rombough
Public Relations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilversum, The Netherlands
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 23, 2013

Stayed in Feb for "Ladies' Weekend," which included theatre and ballet as well as shopping. Check in was seamless. Love the special "guests' lounge" for those who want to escape the great lobby. Room was very clean-- beds were just right. Excellent service. Especially enjoyed the swiming pool-- but please change tape which shows sharks! (Yikes!)

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simple_tastes_Best
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HowardRombough, Public Relations Manager at One Aldwych, responded to this review, March 26, 2013
Dear Simple_tastes_Best

Thank you for posting your review of One Aldwych. It was a pleasure to welcome you for your special weekend and we are delighted that you found time to visit our new guest only ‘Lounge at One’. We are also pleased that you enjoyed our swimming pool with our screen and underwater music – our apologies that you did not equally enjoy the tape mentioned, which I note is now changed.

Yours sincerely

Howard Rombough
Public Relations Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One Aldwych

Property: One Aldwych
Address: 1 Aldwych | Westminster Borough, London WC2B 4BZ, England
Phone Number:
Location: United Kingdom > England > London > Covent Garden
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Business Hotel in London
#19 Spa Hotel in London
#23 Family Hotel in London
#27 Romantic Hotel in London
#43 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One Aldwych 5*
Number of rooms: 105
Official Description (provided by the hotel):
One Aldwych is an award-winning contemporary luxury hotel with a superb location in Covent Garden. Set in the heart of Theatreland, just moments away from the world-famous Royal Opera House and many of London's top attractions, this five-star hotel is perfectly placed for exploring the capital. Each of One Aldywch's 105 bedrooms and suites has been individually designed to provide the utmost in comfort and feature original works of art from the hotel's private collection. Guests are welcome to use The Health Club's stunning chlorine-free pool with underwater music and state-of-the-art gym during their stay. Indigo restaurant is popular with guests and locals alike and ideal for pre and post theatre suppers. Showcasing innovative and thoughtful food, courtesy of Executive Chef Dominic Teague, the Indigo menu incorporates the finest seasonal ingredients carefully sourced from the British Isles, and also happens to be entirely gluten and dairy-free. The Lobby Bar's inventive cocktails and afternoon tea inspired by Charlie & the Chocolate Factory are just some of the many other reasons that make a stay at One Aldywch so memorable. ... more   less 
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Also Known As:
1 Aldwych
One Aldwych Hotel London
One Aldwych London, England

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