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“Classy but unpretentious and friendly”
Review of Brown's Hotel

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Brown's Hotel
Ranked #21 of 1,064 Hotels in London
Certificate of Excellence
2 reviews
“Classy but unpretentious and friendly”
Reviewed August 6, 2014

We had wanted to stay at Brown's for a number of years and in particular to have their much praised afternoon tea. My wife' special birthday gave us the excuse to book. Having made the booking we then angst a little on what to wear for afternoon tea and a dinner in Hix Mayfair, and weren't sure if we were going to feel underdressed or out of place. We needn't have worried on both counts as there was a mix of casual and smart dress and from the moment we arrived and jumped out of our cab all the staff were most welcoming and from the start made us feel at home.

Afternoon tea was the quintessential English experience that other reviews have summed up so well. Service was attentive and informative and an afternoon of gentle enjoyment of teas, sandwiches and fine cakes is not to be missed.

Our room was a Classic type which was well furnished with the bathroom being especially well appointed and most importantly for an inside room very light. Although the rooms window looked out onto the backs of other rooms over a courtyard we didn't miss a street view because the room was so quiet. In fact we had the best nights sleep ever in a hotel, which is not often the case simply because you are in different surroundings.

We enjoyed breakfast in our room delivered by a very efficient and charming lady who apart from making sure our breakfast was ok took an interest in us as people.

Needles to say we enjoyed the cocktail offerings in Donovans which was quiet some nights then busier during the week. Only comment here was that the waitress was a little too keen to see that our glasses were replenished.

We dined in Hix one night and again the staff were very attentive and helpful and most importantly made us feel at ease. The food was very good, my wife saying that her lamb chops were the best she had ever had.

Perhaps one moment summed up our stay, when leaving and waiting for a taxi as it was a hot day the concierge without prompt offered my wife a bottle of chilled water for our journey.

  • Stayed July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, August 8, 2014
We receive many favourable comments about how welcomng and friendly our team members are, and how guest feel relaxed and 'at home' when visiting or staying with us. I am pleased to know this was the case during your recent visit and trust you enjoyed both our famous afternoon tea and your dinner in Hix Mayfair.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (139)
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Cardiff
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 6, 2014

Everything about Brown's is effortless. This is a confident 5 star establishment that knows its place in firmament of traditional London Hotels. Unlike places like the Ritz its not full of flash wannabes. It just oozes class and sophistication and has an easy charm that comes with confidence in everything they do. Location is second to none. If you choose to stay in a 5 star hotel, in the most expensive part of the most expensive city in Europe you know there will be a commensurate price tag. And it can be eye watering. Not helped by the fact that a service charge is added to everything it seems. I'd say the only minor disappointment is the Hix restaurant. In truth the food is average and a bit staid but you'll pay Michelin Star prices.

  • Stayed August 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank SpeedMusic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, August 8, 2014
Thank you for your excellent review of Brown's and all it has to offer. Elegant and discreet service in comfortable surroundings is our watchword, and our price tag is as other hotels in this prime location in Europe's most expensive city. I am pleased you enjoyed your stay, and we look forward to welcoming you back on a future occasion.
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Inverness, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 4, 2014

Brown's Hotel in the heart of Mayfair provided 5 star opulence balanced with friendly, professional staff. We had 2 nights in the hotel , everything from checking in to collecting our bags on departure was handled with great care. We visited with our 12 year old Daughter & 8 year old son, we enjoyed uninterrupted sleep on both nights ( a first for us in a City Hotel )! Having been fortunate to have stayed in most of the capitals top hotels, I feel that Brown's has hit the perfect balance. Congratulations to the management & staff.

  • Stayed July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Norman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, August 8, 2014
Thank you for your charming review. I am so pleased you and your family had such a comfortable stay with us and that you feel we have hit the pefect balance. We pride ourselves on being a 'home away from home' for our guests, and we look forward to your return.
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Boston, MA
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 2, 2014

I want to give this place 5 stars but I cannot. Overall, this is a classy hotel with excellent service throughout. Our room was well appointed and very comfortable. BUT, for the price, there were several flaws. The TV was old and the channel choices were not as extensive as they should have been. WIFI service from the desk are of the room was fine but from the bed area it was not nearly what it should have been. Thus, if you wished to use your IPAD or phone from bed, it was a problem. Also, there was no coffee maker in the room. I would certainly stay here again but only if these issues had been addressed. Overall, I still have to say it is a wonderful hotel.

  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Rupert54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, August 8, 2014
We welcome all feedback from our guests, and thank you for your comments, in particular about the excellent service and comfortable surroundings. We are in the process of upgrading both TV and WiFi. Coffee making facilities are available on request, so please ask upon arrival for a future visit to this wonderful hotel.
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southlake, tx
Level Contributor
53 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 1, 2014

We recently traveled to London and spent two nights at the Brown Hotel. It is located in the heart of Mayfair, but on a side street so it is quiet. We were pleasantly upgraded to a larger room and had a small sitting area as well as a beautiful bathroom. The staff is extremely professional and answered any question with a smile on their face. As a member of the Leading Hotels of the World we received complimentary breakfast each day which was an English buffet. It was more then enough and the smoked salmon was delicious.

With its great location touring and shopping was only a walk away. We never had to take a cab except going to the Belgravia area for a walking tour. Great hotel in great location with 5 star service.

Room Tip: Get a room on the third floor.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank bd6047
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, August 8, 2014
Your summing up of Brown's as 'a great hotel in a great location with 5-star service' describes us perfectly. Thank you. I am glad you had such an enjoyable stay and we shall look forward to welcoming you back on your next visit to London.
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Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 31, 2014 via mobile

Stayed here recently and is a great London hotel. The hotel is made up of a series go old town houses and so has the typical charm of an English hotel. Location wise, it is great, just off of Piccadilly, it is a few minutes walk from Piccadilly Circus & Green park, although it's location on Dover Street means that it is nice & quiet - I had a room on the first floor & had very little noise.
The bar has a great cocktail menu - main problem is choosing a drink from the long menu, although the "in house" specialist cocktails are recommended

Stayed July 2014, traveled with friends
Helpful?
Thank Roomer-Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, August 8, 2014
Thank you for your commendation of Brown's as a great London hotel in its quiet and perfect location, and also for your recommendation of cocktails in our popular Donovan Bar. I am pleased you had a good stay with us and we look forward to welcoming you again.
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Baku, Azerbaijan
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 29, 2014

I felt the experience of an afternoon tea was a necessity for our family's first visit to England. Time and research got away from me and I made the reservation the day of the seating - a Saturday (the last seating is earlier during the week). I was right to feel lucky. The servings there are unlimited but it's good to let your waiter know that you may be interested in another serving. It was a proper tea with silver flatware and teapots (dripless), crisp white linens with intimate table arrangements. The room was also visually perfect as I wanted more old english (think medium stained oak paneling/ wainscoting) - deep red, brown or taupe seats of suede or velvet with leather trim rather than crystals and shiny. The lighting fixtures were a bit of a surprise - midcentury modern. We had a lovely location in the first of three rooms, in a corner nook with a high table (some are coffee table level). Our waiter was attentive and never intrusive. It was very relaxing and a perfect way to spend our last evening in London. I think we left around 8:30pm, thoroughly sated.

Stayed July 2014, traveled with family
Helpful?
Thank rhonaj827
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, August 1, 2014
The English tradition of aftrnoon tea is best experienced at Brown's, within its comfortable and elegant Tea Room. I am pleased to know that we met your expectations in terms of comfortable surroundings, discreet attention and unlimited servings and also that we contributed to a perfect last evening for you in London. We look forward to welcoming you back on your next visit.
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Additional Information about Brown's Hotel

Property: Brown's Hotel
Address: 33 Albemarle Street | Mayfair, London W1S 4BP, England
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#11 Spa Hotel in London
#21 Luxury Hotel in London
#28 Family Hotel in London
#28 Romantic Hotel in London
#35 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Brown's Hotel 5*
Number of rooms: 115
Official Description (provided by the hotel):
Located in London’s most exclusive borough, Brown’s Hotel is a microcosm of chic, modern and arty Mayfair making it the ideal base for luxury travellers. Contemporary design and an eclectic collection of works by leading artists including Tracy Emin, Rankin and Bridget Riley combine to give Brown’s its inimitable style and a charismatic air that brings guests back time and time again. Each of the 115 rooms at Brown’s strike a perfect balance between style and sophistication, with elegant fabrics and furnishings offset by flashes of colour. Whether guests wish to celebrate over a decadent afternoon spent in The English Tea Room, meet for cocktails in the naughty corner of The Donovan Bar surrounded by Terence Donovan’s cheekier shots or relax in the exclusive banquettes of HIX Mayfair, Brown’s Hotel is the definitive destination to sip and savour. Also within the hotel is an intimate spa sanctuary; a place to unwind and re-centre with treatments aimed at nurturing body and mind alike. ... more   less 
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Also Known As:
Browns Hotel London
Brown's Hotel London, England

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