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Brown's Hotel
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Reviews (1,503)
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All reviewsafternoon teadonovan barrocco fortebond streetjunior suitethe ritzhome from homewonderful hotelluxury hotelperfect locationgreen parklondon hotelwest endmayfairconciergedoormanpiccadilly
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865 - 870 of 1,503 reviews
Reviewed June 3, 2014

Our first stay at this Rocco Forte Hotel and we thoroughly enjoyed it, Staff were friendly and welcoming , the afternoon tea delicious as were the drinks and food in the bar.
The location of the hotel makes it very convenient for shopping.Having a two year old we always try and find children friendly hotels and this was one of the best. They made every effort to accommodate us and feel very much at home. The room we had was spacious and very comfortable. Some previous comments say that some rooms are small but I think they are on par with other hotels and certainly not any smaller for the price.
A lovely hotel and thoroughly recommended.

  • Stayed: May 2014, traveled with family
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Thank IWJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded June 4, 2014

We pride ourselves on being a child-friendly hotel and I am pleased to know you felt so well looked after in this respect. Thank you for your special mention of the friendly staff and for your recommendation of all aspects of Brown's. It is greatly appreciated.

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Reviewed June 2, 2014

Myself and three friends had a afternoon tea in this beautiful hotel as a farewell party for one. The staff Andrea and Jarek were great, very attentive and discreet. The quality of scones is doubtfully best in the whole UK and Cornish Tea (the only UK grown tea) very light for a pallet. We also had very tasty sandwiches and macaroons, which were toped up every time we consumed them. If you like to experience a proper English afternoon Tea- that is the best place to be.

Stayed: June 2014, traveled with friends
1  Thank Bapasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded June 12, 2014

Thank you for recommending Brown's as the best place to experience a proper English Afternoon and for singling out two team members in particular for their attentiveness. We are renowned for our tea time offering and I am glad that we were able to make the farewell party for you and yoru friends such a memorable - and delicious - occasion.

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Reviewed June 2, 2014

Very posh hotel in the Mayfair area, close to every sightseeing attraction. Staffs are incredible helpful and warm. Concierge even gave me the free pass to some great club nearby.
Even though breakfast menu never changes, it does taste great! But there is no great hallway or reception like other 5 star hotels. Anyhow, service is good for the price:)

  • Stayed: May 2014, traveled on business
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Thank Ariun0103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded June 4, 2014

Thank you for your review and for nominating us magnificent. My warm and helpful team and I look forward to welcoming you back in the near future.

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Reviewed June 1, 2014

This was our first stay at Brown's and we both enjoyed it. We booked through American Express which got us an upgrade to an Executive room and an £85 food and beverage credit.

The room was well sized, on two levels and as with other older hotels in London it does have character (this is with regard to the floors which aren't all perfect!!)

Huge bathroom with a very powerful shower and deep bath. Good air conditioning in the room which helped as it was a hot weekend when we stayed. One minor point - we think the room would benefit from curtains with blackout backing as opposed to the roman blind which is currently there - this did leak through light into the room.

By using the £85 credit we booked a champagne tea (for 2 of us). It was a nice tea but not as good, in our opinion, as others we've had (like the Savoy etc.). The champagne tea is £51 each which allows 1 glass of champagne (Ruinart). The sandwiches were well filled but we would have liked some slight differences here, maybe some mini-rolls? We had a second glass of champagne each (which is £17 a glass, so not cheap).

The location for us was ideal and the hotel is definitely not as "busy" as other, like Claridges that get a number of people just visiting the foyer etc. The hotel had a different, more relaxed feel but the service was of very high, and friendly, level.

Would we stay again? Possibly, it all depends where we are going in London.

  • Stayed: June 2014, traveled as a couple
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Thank MarkBarefoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded June 4, 2014

I am so pleased to read that you enjoyed your first stay at Brown's and I thank you for your comprehensive review and valued comments. We like to offer a relaxed 'home from home' feeling with excellent and friendly service and clearly this was the case during your stay. I do hope your London travels will bring you back again.

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Reviewed May 29, 2014

This review compares Brown's to the other "five star" hotels I've stayed at in London, including Claridges and The Savoy. It does not compare. The common areas are quite nice. But the rooms are truly pedestrian. I felt as if I were staying in a U.S. business-hotel chain. At 300 pounds a night, I expected more.

  • Stayed: May 2014, traveled on business
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Thank BFPaCa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded June 4, 2014

We value all feedback from our guests and I thank you for your comments. I am sorry you were disappointed in the rooms; this is not the usual response we receive, however I hope you enjoyed your stay in all other respects.

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