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Brown's Hotel
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Reviews (1,523)
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All reviewsafternoon teadonovan barrocco fortebond streetjunior suitethe ritzhome from homewonderful hotelluxury hotelperfect locationgreen parklondon hotelwest endmayfairconciergedoormanpiccadilly
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916 - 921 of 1,523 reviews
Reviewed March 7, 2014

I can not express how amazing Brown's hotel is, from the minute of checking inn, the staff had such a friendly and professional welcome for us, i took my partner away for his birthday and upon entering our room we were pleasantly surprised with a beautiful chocolate birthday cake and bottle of bubbly chilled, the room was a perfect size and was just like being at home. The concierge staff helped me with picking out nice restaurants and pubs in the area. The in room dining was so tasty and the staff very efficient. All smiles from everyone and never did you feel out of place in any area of the hotel, Amazing location, great price and just a perfect weekend. Thank you for bringing back the friendly and caring hospitality to what it should be.

Room Tip: any room is amazing
  • Stayed: March 2014, traveled as a couple
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Thank MandyJohal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded March 13, 2014

Thank you for your charming review of Brown's and all we have to offer. I am so pleased that you and your partner had a perfect birthday weekend in our care. We like to make special occasions special for our guests, and we look forward to welcoming you back for future celebrations.

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Reviewed March 2, 2014

What a fantastic location , easy access to west end shopping and restaurants and a fantastic atmosphere within the hotel , BUT oh room 206 ..... Under no circumstances accept this room on a sat night as you will hear , cars screeching , police sirens , drunken folk from the Dover st wine bar into the wee hours .... Such terrible awful noise , no double glazing and endless all night long loud traffic noise and shouting ... You have been warned !

Otherwise great hotel , superb restaurant , buzzy bar .... as ever though almost impossible to make ones self understood by room service ... Breakfast arrived in duplicate but hey .... Was too tired after the worst night s sleep in a 5 star for many a year !

Room Tip: Never room 206
  • Stayed: March 2014, traveled as a couple
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Thank Bertie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded March 13, 2014

I am sorry you had a disturbed night. We have not had such reports from previous guests and I thank you for your feedback withch will enable us to review ways toimprove guest comfort in this bedroom. Thank you for your positive comments about our fantastic location and being such a great hotel.

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Reviewed February 28, 2014

Exactly what you would expect of a Forte hotel. The service is outstanding, from morning tea in the English Tea Room to dinner at Hix.

Not a cheap experience to be sure but you get what you pay for in the end and this is defiteky worth the money

  • Stayed: January 2014, traveled on business
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1  Thank Darren A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded March 13, 2014

Thank you for your appreciation of all we have to offer. We look forward to yor next visit.

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Reviewed February 2, 2014

four of us went here for a 60th birthday celebration, it was casual dress but smart. The setting was exactly the same very casual with settees and big comfy arm chairs. There was a good variety of sandwiches that kept being replemished as soon as the plate was empty. Then came the mini scones warm with cream and jam yum yum, then victoria sponge of coffee cake, to be followed by more mini cake selections, Tea to drink until you could drink no more, by the time we left we where stuffed to the brim. Staff where good and there for every little whim you may have. We have visted the ritz but preferred the relaxed atmosphere at Browns. Just be wary their is a 20% service charge included in the bill.

Room Tip: afternoon tea
  • Stayed: February 2014, traveled with friends
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1  Thank cookiePaddockwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded February 5, 2014

Thank you for your positive review and I am pleased to know you enjoyed the atmosphere and afternoon tea. Our service charge is published as discretionary and is 12.5%. I do so hope we shall have the pleasure of welcoming you once again for tea or even a visit to the Donovan Bar or our restaurant Hix Mayfair. Thank you again for such positive feedback.

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Reviewed February 1, 2014

We are never disappointed by this hotel. Fabulous rooms, happy and helpful staff and the most comfortable beds. Everything is immaculate with great attention to detail, can't recommend this hotel enough.

  • Stayed: January 2014, traveled on business
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1  Thank LouiseBowman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded February 12, 2014

I am so pleased to learn that we never disappoint, and I thank you for your superv recommendation. We shall look forward to welcoming you on your next stay.

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