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“Afternoon Tea service”
Review of Brown's Hotel

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Brown's Hotel
Ranked #21 of 1,072 Hotels in London
Certificate of Excellence
Reviewed February 25, 2013 via mobile

Went for champagne afternoon tea on Sunday 24th February, attended by a young man called William who had only been with the hotel for three weeks. William is a credit to the hotel, smart, well spoken, polite, attentive and made a pleasant visit exceptional. The rest of the restaurant staff were very efficient and all in all a very enjoyable experience and one we will partake of next time we visit London.

  • Stayed: February 2013
    • Location
    • Cleanliness
7  Thank tripper3965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded March 26, 2013

Thank you for your glowing comments and for remarking upon the exceptional service, in particular by William our newest addition ot the Tea Room. Your kind comments have been passed on to al concerned and we look forward to welcoming you back on your next visit to London.

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961 - 967 of 1,433 reviews

Reviewed February 24, 2013 via mobile

Wow what a great stay me and my husband had at Brown's for my birthday weekend.
They really know how to look after their guests. The room was one of the best Ive ever stayed in. We were treated to the most amazing cake made by the hotels pastry chef and champagne. All this within walking distance to the West End! Looking forward to the next stay.

  • Stayed: February 2013
    • Value
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Thank sarahjw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded March 26, 2013

We always like to enhance celebratory events for our guests by adding special touches. I am pleased to learn that you had such an enjoyable stay for your birthday weekend and we look forward to your next visit.

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Reviewed February 17, 2013

I love Brown's Hotel, this was our second visit (the first was 3 years ago) and I was really pleased to be back. The Concierge was very helpful and accepted delivery of some parcels for me prior to my arrival, allowing me to surprise the Boyf with presents while we were there.
We stayed in an Executive King, the room was spacious the bathroom had a lovely bath and seperate "rain fall" shower and the bed and bedding were the most comfortable I have ever slept in.
Breakfast is great, so many options and both the bar and room service also lived up to expectations.
The staff are friendly and helpful and we were never made to feel out of place. Highly recommended, I will be back as soon as I can afford it.

  • Stayed: February 2013, traveled as a couple
    • Value
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Thank IAmKatM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded February 28, 2013

Dear guest. thank you for your excellent review of Brown’s and all it has to offer, with particular reference to the helpfulness of the staff, especially the Concierge team. I am pleased to know you had the most comfortable sleep ever, and I thank you for your recommendation. We look forward to welcoming you back again.

Kind regards

Stuart Johnson
General Manager

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Reviewed February 15, 2013

We stayed at Browns for several nights ( second time) and enjoyed it overall. The staf is niche, friendly and well educated, the rooms are nicely decorated, the beds are perfect and the sleeping quality is very good. Still - except for the outstanding bar - it is not really excellent if you compare value for money. The tearoom is overrated and the floors and some of the rooms are shaped difficult. With two entrances it is also a walk-through which irritates at first. The Hotel would not be our first choice again.

  • Stayed: January 2013, traveled with friends
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1  Thank jww57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded February 19, 2013

Dear Guest, I was pleased to learn that you had revisited Brown's and enjoyed your experience of friendly staff, comfortable surroundings and our excellent bar. The hotel is the oldest in London, comprising a series of townhouses joined together to make up the building - hence the configuration of the rooms and the fact that there are two entrances. We enjoy our individuality at Brown's, and I do hope you will return this year to celebrate with us 175 years since opening in 1837.

Kind regards

Stuart Johnson
General Manager

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Reviewed February 12, 2013

First time staying @ Brown's on the recommendation of American Express Centurion and certainly not disappointed: A first class property with excellent location and superb service throughout the establishment accompanied by wonderfully appointed rooms with some of the finest sleep quality out there.

Most importantly, every member of the staff with special mention of both the concierge and front door attendant went beyond the call of duty to ensure that our five day London experience was enhanced as positively as humanly possible.

Simply, an impressive establishment!!!

  • Stayed: February 2013, traveled with family
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2  Thank Dalecorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded February 13, 2013

Thank you for your glowing review of Brown's with special mention of the superb service from the team, especially Concierge. I am glad we were able to exceed your expectations on your first stay and look forward to your return.

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Reviewed February 11, 2013

We are so pleased we chose Brown's Hotel for our action packed 5 days in London. A brilliant central location, with cosy lounges, a beautiful wood pannelled restaurant with comfy yet contemporary furnishings and superb staff. They are always there in the background, anticipating your every need. Friendly yet efficient, just totally professional.
The room was also smart and efficient though I would upgrade to a larger one next time. We went for the entry level room.
But having said that it was a good size and everything worked, great shower and cosmetics. The rejuvenating cream at night was a lovely touch, as was the complimentary water and ice bucket replenished every day. Shampoo was brilliant too.The bed was super comfy, just what you need after a long day and evening out in London!
We thoroughly enjoyed the Brown's breakfast in the Hix restaurant, brilliant restaurant manager, and also a splendid dinner there, again impeccable service.
A big thank you Brown's for the champagne, rose petals and cake, and fantastic time!

Room Tip: Entry level is a good room but you may wish to consider a larger one.
  • Stayed: February 2013, traveled as a couple
    • Value
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2  Thank LancashireBraveheart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded February 13, 2013

Thank you for your review of Brown's and particular mention of the excellent service you received. I am pleased we were able to make your stay so comfortable and enjoyable. We look forward to welcoming you back on your next visit to London.

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Reviewed February 11, 2013

We decided we would celebrate our 50th birthdays in style and chose our accomodation with that in mind. We took advantage of the hotels offer on a third night for free if you booked for two. From the moment you arrive the staff make you feel very welcome and comfortable. We were offered an upgrade on our booking at reduced rate which we accepted and weren't disappointed. The room was outstanding, modern with a huge comfortable bed large bathroom and well stocked (if expensive)mini bar. The breakfast was outstanding a wide and varied menu all excellently prepared and presented. We can also recommend the afternoon tea and the cocktails in Donovans Bar. We didn't have dinner in the restaurant so can't comment on that. All in all a top class establishment heartily recommended

Stayed: February 2013, traveled as a couple
1  Thank Phil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded February 13, 2013

It is always a pleasure to hear that we have met and indeed exceeded guest expectations and I am pleased to note this was the case for your 50th birthday celebrations. I am delighted that you so thoroughly enjoyed your stay and thank you for your recommendation.

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Additional Information about Brown's Hotel

Address: 33 Albemarle Street | Mayfair, London W1S 4BP, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#12 Spa Hotel in London
#21 Luxury Hotel in London
#28 Family Hotel in London
#28 Romantic Hotel in London
#35 Business Hotel in London
Price Range: $599 - $1,146 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Brown's Hotel 5*
Number of rooms: 115
Official Description (provided by the hotel):
Located in London’s most exclusive borough, Brown’s Hotel is a microcosm of chic, modern and arty Mayfair making it the ideal base for luxury travellers. Contemporary design and an eclectic collection of works by leading artists including Tracy Emin, Rankin and Bridget Riley combine to give Brown’s its inimitable style and a charismatic air that brings guests back time and time again. Each of the 115 rooms at Brown’s strike a perfect balance between style and sophistication, with elegant fabrics and furnishings offset by flashes of colour. Whether guests wish to celebrate over a decadent afternoon spent in The English Tea Room, meet for cocktails in the naughty corner of The Donovan Bar surrounded by Terence Donovan’s cheekier shots or relax in the exclusive banquettes of HIX Mayfair, Brown’s Hotel is the definitive destination to sip and savour. Also within the hotel is an intimate spa sanctuary; a place to unwind and re-centre with treatments aimed at nurturing body and mind alike. ... more   less 
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Also Known As:
Browns Hotel London
Brown's Hotel London, England

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