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“Afternoon tea at Browns - excellent value”
Review of Brown's Hotel

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Brown's Hotel
Ranked #22 of 1,068 Hotels in London
Certificate of Excellence
London, United Kingdom
Level 5 Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Afternoon tea at Browns - excellent value”
Reviewed February 6, 2013

From the minute we arrived until we left the staff were extremely attentive. As soon as we had finished our plate of sandwiches we were asked if we would like another plate. Having spent the whole day exploring London we were hungry so we did have another plate. For the two of us we were given five small scones and then the plate was replaced with another five. There were five fancy cakes on the top tier and then we were asked if we would like a slice of Victoria sandwich or chocolate cake. All this with two pots of tea each. Can anywhere else beat this for value? Probably not. The pianist played a tune for my husband that he likes and at the end of our tea our waiter came out with a small cake with candle in for my husband for his birthday. We will be back to this wonderful hotel

  • Stayed February 2013, traveled as a couple
    • Value
    • Service
Helpful?
2 Thank Brensue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (139)
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English first
London, United Kingdom
Level 5 Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed February 5, 2013

I treated my husband to a night at your fabulous hotel for his birthday as it is always tricky to find presents for someone whose birthday is 2 days before Christmas. It was also a chance for us to have a 'night-off' from our 3 kids and dramas of building a house. It was excellence all the way. From the doorman to the lady at check-in who addressed me by name and not madam. Our room was spacious beyond expectation and the views into the offices nearby were a reminder of what a compact city London is and what an oasis your hotel is. They sent up a cake for my husband's birthday, unexpected, and we are already looking forward to coming back again for his next birthday. Thank you again for a wonderful retreat in the middle of the most fabulous city in the world.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JenLouB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland, United Kingdom
Level 4 Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 29, 2013

My wife and I had the pleasure of staying at Brown’s Hotel for two nights a couple weekends ago and the entire experience was just terrific. We were celebrating a ‘big’ birthday and the staff at Browns were extremely helpful in making arrangements on booking for Champagne and flowers to be made available in the room on arrival. We were though surprised and delighted to find a birthday cake and a hand signed card from the reception team there as well. These were very thoughtful gestures.
The room was beautiful, the bed exceptional and the bathroom was ideal.
Overall the service from every member of staff we encountered was excellent and the ambience within the hotel both in our room and in the public rooms was superb.
I frequently visit London – mainly on business and have over the years stayed in most of the well known hotels. Based on this experience I would not hesitate to return or to recommend Brown’s to friends and colleagues.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GlassAxis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 26, 2013

It is our first trip to London and decided to have a "tea experience". As per our "Eat London" book, we booked the Brown's Hotel for our afternoon tea. It was delightful! Our server was as sweet as can be, the tea delicious and scones sublime. If you are interested in a real "English" experience, I would definitely recommend the Brown's Hotel.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank HOntheroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, January 30, 2013
Brown's is famous for its Afternoon Tea and we are proud to keep our offering of sandwiches, scones and cakes traditionally English. Thank you for choosing us for your first "tea experience" in London. I am pleased you enjoyed your visit and I look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo
Level 6 Contributor
131 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed January 23, 2013

I was recently at the hotel, I was very well treated.
The front desk staff was very helpful and polite.
My check-in and check-out were very rapids.
As a leading member I received my upgrade, champagne, breakfast and free internet.
The hotel is very well located, close to everything
My suite was large and very well decorated.
Room service was very good.
The bathroom amenities were excelent.
I will return for sure.

Room Tip: Jr Suite is perfect
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carmo_Brasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, January 30, 2013
Thank you for your positive review of Brown's following your recent visit, together with your kind comments about the helpful and efficient service and the amenities you enjoyed. I appreciate your assurance that you will return, and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stratford-upon-Avon, United Kingdom
Level 4 Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 22, 2013

From the uniformed doormen to the oak panelled entrance and English Tea Room, Brown's exudes the understated air of a Gentlemans Club . As befitting the oldest hotel in London the timeless elegance is complimented by first class staff with a 'here to please' attitude.The rooms are well appointed, with very comfortable beds and excellent bathrooms, our only gripe being the proximity of the offices opposite in Dover St and the absence of any privacy blinds. Afternoon tea is excellent,the Baby Grand Piano creating the perfect leisurely atmosphere, booking essential, whilst Donovan's Bar has a jazzy atmosphere all of it's own with a great range of cocktails.
Breakfast in Hix's was nothing to write home about and doesn't compare to The Wolseley down the road in Piccadilly.

Room Tip: The rooms on the first floor facing Dover St are spacious and have high ceilings, all the Dover St s...
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank robinofloxley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, January 23, 2013
Thank you so much for your wonderful comments following you visit to Brown's, in particular towards the team who are indeed here to please. I was pleased to learn you enjoyed your visit overall and have taken serious note in relation to breakfast. If you are able to read this I would be most interested to understand as to whether you felt it is the breakfast offering or the level of service as we are focussing on both currently. Thank you in advance and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 21, 2013

I was honestly expecting better—this hotel's not particularly impressive. I stayed there with my family in late December, and it was mostly kind of average. The hotel's at a practical location, though—5-10 minutes' walk from both Green Park and Piccadilly Circus. There's only one elevator for all the guests, which makes it take a while sometimes. The rooms are fine, comfortable beds and all. The shower was a bit grimy. Internet access is charged. Breakfast is absolutely dreadful—if you stay here, make sure to get a room-only rate and have breakfast at the bakery just around the corner.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Priscilla D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, January 23, 2013
Thank you very much. I am sorry that we did not exceed your expectations as this is atypical of the feedback we receive from other guests and our record by others who write Trip Advisor reviews. In relation to the lifts, we have two - one for the Albemarle Street side of the hotel and the other for the Dover Street side. Internet is not charged for those staying in a Suite or if you have booked via our website. Thank you for your valued comments in respect of breakfast albeit we have had favourable comments, we are working to ensure the level of offering meets the needs of our guests. I hope that we will be able to welcome you back on a future occasion giving us the opportunity to indeed exceed your expectations.
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Additional Information about Brown's Hotel

Property: Brown's Hotel
Address: 33 Albemarle Street | Mayfair, London W1S 4BP, England
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#11 Spa Hotel in London
#22 Luxury Hotel in London
#28 Family Hotel in London
#28 Romantic Hotel in London
#35 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Brown's Hotel 5*
Number of rooms: 115
Official Description (provided by the hotel):
Located in London’s most exclusive borough, Brown’s Hotel is a microcosm of chic, modern and arty Mayfair making it the ideal base for luxury travellers. Contemporary design and an eclectic collection of works by leading artists including Tracy Emin, Rankin and Bridget Riley combine to give Brown’s its inimitable style and a charismatic air that brings guests back time and time again. Each of the 115 rooms at Brown’s strike a perfect balance between style and sophistication, with elegant fabrics and furnishings offset by flashes of colour. Whether guests wish to celebrate over a decadent afternoon spent in The English Tea Room, meet for cocktails in the naughty corner of The Donovan Bar surrounded by Terence Donovan’s cheekier shots or relax in the exclusive banquettes of HIX Mayfair, Brown’s Hotel is the definitive destination to sip and savour. Also within the hotel is an intimate spa sanctuary; a place to unwind and re-centre with treatments aimed at nurturing body and mind alike. ... more   less 
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Also Known As:
Browns Hotel London
Brown's Hotel London, England

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