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“Superb”
Review of Brown's Hotel

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Brown's Hotel
Ranked #19 of 1,077 Hotels in London
Certificate of Excellence
Reviewed November 24, 2012

Brown's Hotel is one of the best I've ever stayed in, beautiful room, excellent staff, very friendly atmosphere without feeling dowdy. Absolutely adored it, and if finances allow, would definitely return

Some very minor drawbacks were a lot if road noise (it is in the heart of London), and the room wasn't ready when we checked in - and when it was declared ready by the chamber staff, there was a lamp lacking a bulb requiring maintenance staff to come up. Minor stuff compared to the bottle of bubbly we got :)

  • Stayed: November 2012
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Thank Will C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded November 30, 2012

Dear guest,

Thank you for your positive comments and also the constructive notes. I am not sure if you occupied one of our triple-glazed rooms, but this allows the rooms to be almost totally silent. In the hope that your Fairy Godmother will wave her magic wand on your finances, we look forward to the pleasure of welcoming you back in the not-too-distant future.

Yours sincerly

Stuart Johnson
General Manager

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1,030 - 1,036 of 1,476 reviews

Reviewed November 16, 2012

Me and my girlfreind stayed here for 2 nights over my birthday weekend and thought the hotel was fabulous. nicely appointed rooms and very clean throughout. We were upgraded i think because it was my birthday and the executive room we were given was great. Bathroom was spacious with a double sink, shower and large bath big enough for 2.
The staff were very attentive throughout the hotel. Nothing was too much trouble for them and a late check out was easily obtained.
You must try the Donovan Bar it has great cocktails with talented barmen that really take pride in what they do.
Also a must is the afternoon tea WOW the best i have had in london and they just keep bringing sandwiches, cakes and tea as you finish a plate another appears, all included in the one price so make sure you are hungry!
The hotel situation is great for shopping and restaurants to, all in walking distance.
Strongly recommend this hotel...

  • Stayed: November 2012, traveled as a couple
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Thank CF555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded November 30, 2012

Dear guest,

Thank you very much for the 'WOW' comments in respect of your recent visit to Brown's and your strong recommendation for future guests to visit us. My team and I pride ourselves in making not only normal visits memorable and exceeding guest expectations, but particularly those for special occasions. I am pleased we were able to do so for your birthday weekend. We look forward to welcoming you back.

Yours sincerely

Stuart Johnson
General Manager

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Reviewed November 16, 2012

We spent the weekend at Browns, really looking forward to it! The staff and hotel where as promised, from the door man to to maids. The room, 4th floor, 427 was lovely, however...
We didnt sleep at all. Watch out, there is a noise all night from the light well, some sort of extractor, a constant buzzing machinery noise all night! And to top it off, when I reported this at check out, nothing! No apology or refund, A real shame as the rest of the hotel lived up to all we where expecting, so just make sure you keep away from the rooms facing the light well!!
And enjoy the rest of the hotel.

Room Tip: Dont stay in a light well facing room! See my comments above, very very noisy...
See more room tips
  • Stayed: November 2012, traveled as a couple
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4  Thank Phtokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, Manager at Brown's Hotel, responded to this reviewResponded November 26, 2012

Dear Mr. Holliday,

It was nice to speak to you in person further to your recent review of Brown's on Trip Advisor. I thank you for the positive comments about the team and I am sorry you left the hotel less than satisfied. As discussed it would be a pleasure to look after you on a future stay in order to restore your faith in us.

With best regards

Harry Fernandes
Hotel Manager

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Reviewed November 12, 2012

Booked Brown's using lastminute's 'secret hotel' which indicated we were booking a £600 per night room at a 50% discount. The room we were allocated was a king size and we have not found any evidence on any booking site, or indeed Brown's own site, that such a room has a £600 tariff. So beware the stated discount! This was very disappointing/annoying particularly as the room we were allocated (Room 219) shook due to apparently being above the hotel's air conditioning unit. By shook, I mean like being on a cross channel ferry.... When we complained, however, we were delighted to be upgraded to an amazing suite which turned our first stay at Brown's into a fantastic experience. The hotel is beautiful and the staff are, without fail, warm, friendly and helpful. A particular mention is due for the wonderful Manuela (on Reception) who dealt with our complaint efficiently and sympathetically, and clearly understood that for us our night at Brown's was intended to be a real treat.

Room Tip: Room 219 shook from the hotel's air conditioning unit which appeared to be situated underneath.
See more room tips
  • Stayed: November 2012, traveled as a couple
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2  Thank Penny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded December 21, 2012

Dear Guest,

Thank you so much for your valued comments, the managment of secret hotel bookings is by a third party , the discount mentioned would have applied to rack(full) rate with on the room first allocated would have been £625 inclusive of vat. my appologies in respect of the noise which was caused by an air exrtaction unit mechanisum becoming distorted, now fixed. I was pleased though to lear that we were able to allocate you a suite which then exceeded your expectations, I should be happy to assist personally when a future occaision arises for you to visited London,
Best wishes for a very Happy christmas and prosperous new year,
regards

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Reviewed November 9, 2012

5 of us recently went to Brown's for my Nan's birthday. Wow what a warm welcome to arrive too.... The service was platinum and the food was delicious and did not stop coming.... we certanly did not leave hungary. I told them in advance it was my Nan's birthday and they had arranged a small cake with candle which they bought out to Happy Birthday being played on the piano. Well, thank you Brown's for making my Nan's birthday extra special.

We all shall recommend you to friends and family.

  • Stayed: November 2012, traveled with family
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1  Thank HelenPugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded November 30, 2012

Dear guest,

Thank you very much for your wonderful words following the visit for Afternoon Tea in celebration of your Grandmother's birthday. We always feel privileged to be able to contribute to private occasions and my team and I thank you and look forward to welcoming you back on a future occasion.

Yours sincerely

Stuart Johnson
General Manager

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Reviewed November 5, 2012

visited the restaurant for my birthday lunch and we weren't disappointed. We had a lovely spacious table for the 7 of us. The service was excellent and coudlnt be faulted. The food was delicious and beautifully presented. the final topping on the cake was beign sung happy birthday by the staff and being presneted with a lovely cake!

  • Stayed: October 2012, traveled with friends
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2  Thank pixiebunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded November 9, 2012

Dear Guest,

Thank you for your comments placed on Trip Advisor. Brown’s is a great place to celebrate, and I am pleased we were able to make your birthday lunch party such a splendid and memorable experience for you.

Many Happy Returns!

Stuart Johnson
General Manager

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Reviewed November 1, 2012

We are regular visitors to London and we always stay at Browns. The combination of modern rooms, excellent service - especially the concierge and bell staff - and a great location makes it tough to beat. The breakfasts are great and our only gripe is probably that the bar lacks a bit of soul and is always overcrowded. Otherwise however the hotel is great and we are always looked after superbly.

  • Stayed: October 2012, traveled as a couple
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Thank DuffnGuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this reviewResponded November 9, 2012

Dear Guest,

Thank you for your recent review on Trip Advisor and your positive feedback about the hotel, in particular the service from our concierge department. I am pleased to know that we continue to meet your expectations and I look forward to welcoming you back on future occasions.

Yours sincerely

Stuart Johnson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Brown's Hotel

Address: 33 Albemarle Street | Mayfair, London W1S 4BP, England
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Spa Hotel in London
#19 Luxury Hotel in London
#19 Family Hotel in London
#28 Romantic Hotel in London
#35 Business Hotel in London
Price Range: $498 - $1,005 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Brown's Hotel 5*
Number of rooms: 115
Official Description (provided by the hotel):
Located in London’s most exclusive borough, Brown’s Hotel is a microcosm of chic, modern and arty Mayfair making it the ideal base for luxury travellers. Contemporary design and an eclectic collection of works by leading artists including Tracy Emin and Emily Young combine to give Brown’s its inimitable style and a charismatic air that brings guests back time and time again. Each of the 115 rooms at Brown’s strike a perfect balance between style and sophistication, with elegant fabrics and furnishings offset by flashes of colour. Whether guests wish to celebrate over a decadent afternoon spent in The English Tea Room, meet for cocktails in the naughty corner of The Donovan Bar surrounded by Terence Donovan’s cheekier shots or relax in the exclusive banquettes of The Restaurant, Brown’s Hotel is the definitive destination to sip and savour. Also within the hotel is an intimate spa sanctuary; a place to unwind and re-centre with treatments aimed at nurturing body and mind alike. ... more   less 
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Also Known As:
Browns Hotel London
Brown's Hotel London, England

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