You think while checking into the Sanderson you'd get top notch service and attention given the hilarious amount of money you pay but No....
The management, front desk team are professional and welcoming. They changed our room when i expressed how small it was. Note: I did book the Superior King room which was over 37 sqm and they tried to squeeze me into a regular small room when I checked in!
The concierge service is ok though.
Now the big ordeal:
Housekeeping is terrible, they dont do the room when you expect them to, they open the door and walk in on you at 7pm!! True horror
Food? What food??
Suka the Malaysian restaurant is the worst I have tried in my travels and no wonder the restaurant is always empty!
Well apparently the Morgans group is more interested in projecting the image of a cool hip hotel by hiring young incompetent kids rather than trained professionals.
Overall, the Hotel is ok but not worth 300 pounds/night. The ambiance is nice and young but thats about it.
- Official Description (provided by the hotel):
- A lavish "Urban Spa" in the heart of London’s West End, Sanderson offers a retreat from the bustle of the city into a world of fantasy and wellbeing. The landmarked 50s building has been transformed into a surreal Cocteau-like dream world, epitomizing a “new luxury” that is smart, pared down, and tempered with a healthy dose of wit and irony. Sanderson’s indoor/outdoor lobby is a layered and sophisticated environment that is totally original. ... more less
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- Also Known As:
- London Sanderson Hotel
- Sanderson London Hotel England