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“Not up to par with other Four Seasons”

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Four Seasons Hotel London at Park Lane
Ranked #19 of 1,067 Hotels in London
Certificate of Excellence
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Not up to par with other Four Seasons”
Reviewed June 11, 2013

We stayed here at the end of April 2013 for four nights. I stay fairly regularly at Four Seasons when I can, and this property - while nice - was somewhat disappointing. The rooms are incredibly small for the price, and while I realize London is capacity constrained, I don't believe that a Four Seasons should offer rooms as small as these. Additionally, the inside of the rooms is somewhat cheesy and doesn't have the usual Four Seasons glam; instead of a rich, luxurious feel, it appears to be somewhat plasticy/gimmicky. Despite the disappointing amenities, the staff was very kind and helpful, which boosted my review to four stars, not three. If you're in London and not spending much time in your room, then I'd recommend staying here. If you have a lot of downtime, definitely elect for the Deluxe rooms, since the smaller option is more like a shoebox.

Room Tip: If you choose one of the smaller rooms, ask for one on the corner because those are about 100 square...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jenterz0828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (129)
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NY
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 10, 2013

The hotel is centrally located for our sight seeing trip yet still quite convenient for the one business meeting we had to attend. We were pleasantly surprised at how calm and relaxing the insides of the hotel turned out; not what we were expecting from the busy corner of Park Lane where it is located.

The room itself was quiet and comfortable. All amenities we needed were at our fingertips. Apart from messing up our newspaper request a few times, the service was excellent.

There is a bit of a wait for taxis quite often but I guess that is just the nature of a large city.

Room Tip: Higher floors and not looking into another hotel in front of this one.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Reasoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waxhaw, North Carolina
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 10, 2013

We arrived two days early which went so smoothly with the help of Assistant Front Desk Manager, James Muzika. The entire staff of the hotel were fabulous and made us feel so welcome. The suite was pure luxury with wonderful lighting, beds and linens. Take in the views from the lounge up in the Spa, no appointment necessary. Perfect location for getting around London.

Room Tip: Mayfair suites have a great view with floor to ceiling windows in Living Room.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Penny D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Byron Bay, Australia
Level Contributor
229 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed June 7, 2013 via mobile

The rooms are ok upgrade cost more money for only limited space actually arrogant offer which
we didn't take it as it was a hard sell for over 1000 pounds like we had the cash and didn't have to think about it
The staff are mixed between over servicing and not that into their job
Somehow the feeling here is not cohesive in warmth or standard
Food at breakfast was always slow and not great but expensive
Room service was average and again slow
Staff in lounge are preoccupied and not at all genuine
Personally didn't like the design or decor of this new refurb
Concierge are way over worked and don't have time for volume of requests
A lot of expecting tips and that feeling that you don't like at hotels
Can't rate this like other four seasons.wanted to love it but didn't leave feeling great
Many better choices in London and many better deals on room rates
It might be great for business travellers but that's all
Spa and lounge are nice view but don't offer much in the way of refreshments or touches you expect form this sort of hotel
Training of staff must move towards seeing guests as humans not $$ and start to care sincerely to make it better experience
Plenty of potential and ability here to transform the place
Great tv and room stereo technology etc .... Great gym with view and equipment first class
They did try to make me feel special and at times this was fine but can't say I would return here

Stayed May 2013, traveled solo
Helpful?
5 Thank mabudo_likes_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsLondon, General Manager at Four Seasons Hotel London at Park Lane, responded to this review, June 11, 2013
Thank you for taking the time to post a review of your recent stay with us on TripAdvisor. We greatly appreciate your feedback and while we are delighted you enjoyed the rooftop spa and gym, and our in room technology, we are sorry that you also had some disappointing comments to make. Please rest assured we have taken all your points on board for immediate consideration as this was clearly not up to our usual Four Seasons standards. We have been fortunate to receive many complimentary reviews since the hotel's re-opening in 2011 and I hope we will have the opportunity to welcome you back again for a second visit.

Yours Sincerely
John Stauss, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 4, 2013 via mobile

The staff and room were amazing! We truly loved this hotel! Our room was small compared to hotels in the United States but the accommodations and service were superb in every way! The finest hotel I have ever stayed in.

Stayed December 2012, traveled as a couple
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsLondon, General Manager at Four Seasons Hotel London at Park Lane, responded to this review, June 11, 2013
Thank you for posting such a positive TripAdvisor review and thank you for choosing to stay with us on your recent visit to London ! It was a pleasure to have you with us and we look forward to welcoming you back on your next trip to London.

Yors Sioncerely

John Stauss
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
81 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed June 4, 2013

Just came back from 5 day in London! Stayed at the fabulous FS Park Lane. Of course the service is what one would expect from Four Seasons. The room we had comfortable and the Spa, on the top floor, is amazing! But probably the best thing about this hotel is its location! We walked everywhere! Its walking distance to Harrods, the V & A, Bond St., Hyde Park, Buckingham Palace, etc.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 4, 2013

I had very high expectations going into my trip to London - special weekend for my Mom and me, both our birthdays and a chance for her to see Barbra Streisand - we needed a top notch hotel experience in a great location. From the moment we arrived (our room ready at 11:00am!) to the moment we left, the Four Seasons was fantastic.

Our room was good sized for London and they gave us twin beds as promised.

All staff we polite, courteous and seemed genuinely interested in making our stay special. Our every need was addressed and I have to call out the housekeeping staff who were so attentive, they put out lens cleaners when they saw we were wearing sunglasses!

We visited the 10th floor, beautiful view, had drinks in the restaurant, ate continental breakfast (warm croissants..), ordered room service at 12:30am - we tested a bit of everything!

On a weekend trip, we needed to be close to the sights and of course, the hotel is in a perfect spot. 5 mins walk to Green Park tube got us anywhere we wanted, including the O2, easily.

All in all, a super stay. Thanks, Four Seasons team - you are a cut above the rest!!



  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChicagoTraveller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel London at Park Lane

Property: Four Seasons Hotel London at Park Lane
Address: Hamilton Place | Park Lane, London W1J 7DR, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#4 Business Hotel in London
#10 Spa Hotel in London
#16 Family Hotel in London
#19 Luxury Hotel in London
#24 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel London at Park Lane 5*
Number of rooms: 193
Official Description (provided by the hotel):
In the heart of Mayfair, set back from Park Lane and just steps away from Hyde Park and Knightsbridge, Four Seasons London at Park Lane captures a unique sense of place with its distinctive parkside location at the finest address in the city. Re-opened in January 2011, following an extensive two year-transformation, the hotel's 193 guest rooms and suites including 46 one, two and three-bedroom suites, many with fireplaces and private terraces, balance eclectic British sophistication with a sleek modern look. Amaranto Restaurant with its own private garden serves up modern Italian cuisine. The Amaranto Bar with its distinctive British clubby feel offers an ecclectic cocktail menu while Amaranto Lounge makes for the ideal spot for Traditional Afternoon Tea. The Spa at Four Seasons is a 10th floor rooftop retreat with nine treatment rooms, each benefitting from their own individual relaxation pod, and with an extensive treatment room. The Fitness Centre offers sweeping views across the city and features state-of-the-art cardio and weight training equipment. The hotel also has nine banquet and private dining rooms, most with natural light. ... more   less 
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Also Known As:
4 Seasons Hotel London At Park Lane
Four Seasons Hotel London At Park Lane England
Four Seasons London
London Four Seasons

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