Check in was the worst I have ever experienced,the staff was so arrogant and unpleasant...The hotel is filled with people from the Middle East and Russians, so if you do not fit in this category you are not considered at all and the atmosphere in the lobby is somehow unpleasant..We had booked a deluxe category , the room we were shown was so small and dark that we asked to change and we finally were given a room of a more decent size, the carpet had just been changed so there was a strong smell. We had to call three times housekeeping in order to get an extra duvet, it took just under an hour to have it brought to our room.
Next morning breakfast was a disgrace, the scrambled eggs were cold , the service was sloppy.
- Official Description (provided by the hotel):
- The Dorchester occupies the most prestigious acre and a half of real estate in the world, in the heart of Mayfair overlooking the glorious green expanse of Hyde Park. The preferred hotel of British society, The Dorchester embodies the highest service values whilst its design and character exude 1930s glamour with a contemporary edge. Prized for its spacious and beautifully designed rooms and suites, The Dorchester’s restaurants and bars - Alain Ducasse, China Tang, The Grill and The Promenade – also attract Londoners and the glitterati alike. The Dorchester Spa was recently transformed to create the most desirable and indulgent pampering destination in London with a uniquely named Spatisserie for tea and cake. ... more less
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- Also Known As:
- The Dorchester Hotel London
- Dorchester Hotel London
- Dorchester London
- The Dorchester London, England