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Reviews (1,085)
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Reviewed 4 weeks ago via mobile

We (family of 4) stayed in the contemporary wing in two connecting rooms for 5 nights. We have stayed at the Rosewood (which we also love), the Dukes, the Stafford, One Aldwych, the Langham and others on many trips to London, and I’m not sure we’ll stay in another hotel in London again. Where to start? They offered us lunch upon arrival when our rooms weren’t ready (even thought it was prior to check-in time). They gave us a bottle of champagne, and when we told them we don’t really like champagne, a kids scrabble game showed up. Breakfast at Jean-George was a treat every morning, with no request by parent or child seeming like a burden. By the first afternoon, everyone knew us, but no one ever made us feel like it was a B&B and we were being watched. The contemporary rooms are stunning, the beds are great - we even loved the slippers! I was even impressed by how seemlessly the business and leisure travelers were both made to feel equally at home - whether in suit or shorts and sneakers. Just stay there on your next trip. Only suggestion in contemporary wing would be to request high floor and off to sides, away from the loading dock.

Stayed: June 2018
4  Thank PineStreetEater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheConnaughtHotel, General Manager at The Connaught, responded to this reviewResponded 4 weeks ago

Dear PineStreetEater,

Thank you for your review following your stay and it was a pleasure to welcome you and your family to The Connaught. I am delighted you enjoyed your stay and I will certainly share your kind words to the entire team who will be delighted they could play a part in ensuring your stay was a memorable one.

We have taken note of your preference for the high floor and not facing Adam’s Row and I will have our Director of Rooms reach out to you to ensure you are allocated the correct rooms for your future stays with us.

We hope to welcome you back on many more occasions to come.

With kind regards,

Massimiliano Binda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2018

First stay at a classic British hotel met all of our expectations and more. The location could not be better, our room was perfect and superbly maintained, and the staff were marvelous. I’d stay there anytime I’m in London. Thank you for maintaining a standard of excellence not often appreciated today.

  • Stayed: June 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank dfdelay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheConnaughtHotel, General Manager at The Connaught, responded to this reviewResponded 4 weeks ago

Dear dfdelay,

Thank you very much for your kind feedback following your first stay at The Connaught. We were delighted to welcome you with us and pleased you enjoyed your visit from the location, to the accommodation and the service of the team.

We look forward to welcoming you back very soon again.

Massimiliano Binda
General Manager

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Reviewed June 14, 2018

We have spent the last few years at The Connaught for our anniversary because the overall quality of the room, amenities and especially the service are truly world class. This year due to the unwavering efforts of Alessia Lisco, the Asst. Front Office Manager, our experience was better than ever. Unsolicited roses in our room for my wife on our anniversary day along with rose pedals sprinkled in the bed and bathroom along with champagne and chocolates. All levels of service from Danny's great personality at the front entrance to the concierge getting us last minute tickets to the just out musical "Tina". They are an incredibly well trained team with a genuine passion for guest service at The Connaught and I recommend them highly !!

  • Stayed: June 2018, traveled as a couple
    • Location
    • Rooms
    • Service
3  Thank dubes021656
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheConnaughtHotel, General Manager at The Connaught, responded to this reviewResponded 4 weeks ago

Dear dubes021656,

Thank you very much for your review and delighted we could make your anniversary stay a memorable one. I will certainly share your kind feedback with the team and, in particular, Alessia from Reception as well as Daniel our Doorman, who will both be pleased to know they could make your stay special.

It was a true pleasure to welcome you back to The Connaught and we look forward to seeing you again soon.

With kind regards,

Massimiliano Binda
General Manager

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Reviewed June 14, 2018 via mobile

The reason I keep coming back to Connaught is the discerning service I get from the door man to the chambermaid. You walk in to your home and you feel safe, you feel good, the environment feels familiar. Then everyone is not just polite , but sincere and not in your face. The quality of food is refreshing and homey. A home far away from home!!!!

Stayed: June 2018, traveled solo
1  Thank aiibb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheConnaughtHotel, General Manager at The Connaught, responded to this reviewResponded June 14, 2018

Dear aiibb

Thank you very much for your kind review following your stay at The Connaught. I am delighted you enjoyed your time with us and we look forward to welcoming you back to your second home very soon.

With kind regards,

Massimiliano Binda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2018

The most friendly hotel in London, if you want to enjoy the best service food and drinks there is no other hotel to stay in, fabulous rooms , amazing cocktails great gins and those Olives from Sicily wow, Breakfast was served in relaxed manner and was a delight! ,

  • Stayed: June 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheConnaughtHotel, General Manager at The Connaught, responded to this reviewResponded June 12, 2018

Dear Richard P

Thank you very much for your kind review and delighted you enjoyed your experience at The Connaught, in particular at The Connaught Bar. It was a pleasure to have you with us and we look forward to welcoming you back soon.

With kind regards,

Massimiliano Binda
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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