My overall impression is that the Draycott is OK. However, I have to travel to London frequently for my work and have found that there are better hotels available for about the same price. I would not stay again.
I have stayed twice in the past year. Once last Christmas (I booked a "package") and once as part of a group last month. Frankly, the Christmas package experience was so awful that I would not have returned for the second stay, but another group member did the booking and I went along.
I don't want to be unfair. On the plus side, the hotel is in a beautiful, safe, quiet area. It is very close to the underground and to many other attractions (such as Buckingham Palace, Hyde Park, Harrods, etc). Staff were polite. The rooms are quaintly and individually decorated.
But on the minus side, I found things to be somewhat disorganized.
My expensive "Christmas package" was a mess and I was very disappointed. My show tickets were not available at the theater when I showed up (late, because it took over 45 minutes to book in, despite four staff members being at reception) and it was stressful and time-consuming to sort out the problem. When called about the problem, the people at the Draycott said that they were only responsible for booking the tickets. More importantly, the "Christmas hamper" of food was nothing but a small sock full of cheap marshmallow and chocolate! I ended up roaming the streets of London looking for something to eat on Christmas Day. Breakfast was not included in the hamper (and it was shockingly expensive and left outside my door to go cold). I won't go on moaning, but there were other minor issues. It was all quite depressing.
I politely and calmly mentioned my problems with the "Christmas Package" to the manager before I left. Although he seemed friendly enough, he did nothing but argue and justify (he seemed very young and had trouble with English). Eventually, he did admit the package was pretty pathetic and his supervisor (a much more professional person) contacted me offering a partial refund and an unreserved apology.
For my second stay, things went more smoothly. However, I still didn't feel like I was having an "English" experience. Also, there were several niggly things that shouldn't have happened at such a pricey hotel.
It did bother me that although marketed as an "English" hotel, most of the staff I encountered seemed to have trouble communicating in English (except for one person at the reception) and were very young and inexperienced. Don't get me wrong--I have no problem with the fact they weren't English, but I don't like the idea of a luxury "English" hotel where staff investment may not be a high priority. Perhaps I am too impatient, but I found it irritating to have to traipse down to reception and wait for the one person who could communicate whenever I had a question.
Overall I would say that if, for you, quaint decor is important, then you may feel it is worthwhile to put up with a lower degree of staff professionalism and organization. I'm not saying that the hotel is awful. Just that I think it is possible to do better in London.
- Official Description (provided by the hotel):
- Romantic Town-House Hotel situated in Knightsbridge, around the corner from Sloane Square & tube station. ... more less
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- Also Known As:
- Draycott Hotel London, England