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“Great staff and excellent location!”

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Jumeirah Lowndes Hotel
Ranked #245 of 1,064 Hotels in London
Certificate of Excellence
Basel, Switzerland
Level Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great staff and excellent location!”
Reviewed January 13, 2013

Though the rooms are not large they are very clean and very comfortable! The location is fantastic for those wanting to explore the city and there is lots in walking distance. The staff were very friendly and helpful. Example, when i asked for a mailbox the concierge took my letter and ran it to the mailbox himself! Just wish I had some english pounds to tip him. I was there on business but would go back for leisure as well. Great stay!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cb4ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahGroup, Manager at Jumeirah Lowndes Hotel, responded to this review, January 24, 2013
Dear Guest,

Greetings from Jumeirah Lowndes Hotel.

Thank you for your valuable feedback with regards to your recent stay with us and I am delighted to receive your positive feedback especially regarding the location of the hotel and the hospitality and friendliness of the staff.

Once again, thank you for staying with us and I do hope that we will have the pleasure of welcoming you back in hopefully in not too distant future.

With kind regards,

Ankit Malik
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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529 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Sevenoaks, United Kingdom
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 5, 2013

The staff are absolutely courteous and friendly. They help with a smile. Despite the holiday season, and the hotel being full, it is certainly nicer than bigger ones with a big lobby, we did not feel how busy it was.

Room Tip: Restaurant staff are extremely nice and make you feel at home. So try it.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nouslefamille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahGroup, Manager at Jumeirah Lowndes Hotel, responded to this review, January 7, 2013
Dear Guest,

New Year Greetings from Jumeirah Lowndes Hotel.

Thank you very much for the feedback. I am delighted to know that you found out the consistency of service and the hospitality of staff up to your standards.

I look forward to welcoming you back with us in the near future.

Best regards,

Ankit Malik
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 1, 2013

This is a well located rather quiet boutique hotel. A good base for shopping after a relaxed breakfast which ranges from light buffet to cooked English or Arabic. There are plenty of great restaurants in the neighborhood including the Rib Room Bar at the Jumeirah Carlton Tower which is about a minutes’ walk from the Lowndes. One can also use the 1st rate gym, the pool and the spa at the Carlton.
The Lowndes might not be as luxurious as some of the other Jumeirah hotels, but this is compensated by superb service. I would like to express my specific thanks to Mr Antik Malik for his outstanding courteousness and professionalism.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Max D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahGroup, Manager at Jumeirah Lowndes Hotel, responded to this review, January 7, 2013
Dear Guest,

Greetings from Jumeirah Lowndes Hotel.

Thank you very much for the kind words. I am glad that you found out the consistency of service and the hospitality of staff up to your standards.

I look forward to welcoming you back with us in the near future and I wish you a happy new year.

Best regards,

Ankit Malik
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed December 28, 2012

This is situated in a great part of town, close to lots of good restaurants and shops. I visited the bar downstairs in the hotel, which was ok. It was a bit quiet so not a great atmosphere, but the service was good. I had a junior suite, which was nice. Very clean and well decorated though I am not so sure I would go as far to call it a suite. It was more a large room with a seating area. One minor gripe was the temperature in the room, which was really warm during the night. I would stay hear again because I think you could trust that you would get a clean, well fitted room and good service, but I don't think it has a wow factor or anything super special about it.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamieKate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahGroup, Manager at Jumeirah Lowndes Hotel, responded to this review, January 7, 2013
Dear Guest,

Thank you very much for your feedback with regards to your recent stay with us.

It is a pleasure to know that you find the accommodation and services of the hotel to your satisfaction and I appreciate your positive comments. I am sorry to hear that you were not happy with the layout of our Junior Suites. In an attempt to be fully transparent- We mention the size of the rooms along with its photographs on our hotel’s website. Please drop us an email if you would like us to set the AC at a specific temperature during any of your future stays with us. Our email address is- jlhinfo@jumeirah.com

My sincere apologies once again for the inconvenience caused and I hope that we will have an opportunity to welcome you back and restore your confidence in Jumeirah Lowndes Hotel.

Kind regards,

Ankit Malik
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sorrento, Italy
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed December 10, 2012

Very nice hotel. Nice room, but bathroom a bit on the small side. The service is outstanding, everybody is efficient and smiling at the front desk. Very clean. Nice decor and nice atmosphere. Definitively a charming hotel!

Thanks for a nice stay

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frankiemed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahGroup, Manager at Jumeirah Lowndes Hotel, responded to this review, December 20, 2012
Dear Guest,

Thank you very much for your valuable feedback with regards to your recent stay with us.

It is a pleasure to know that you find the accommodation and services of the hotel to your satisfaction and I appreciate your positive comments.

With regards to your views about the size of bathroom - please rest assured we have made a note of your comments and will incorporate them into our plans for refurbishment in 2014. We are aware of a number of design issues which we will aim to correct during this refurbishment.

Wishing you a merry Christmas & a happy new year and I look forward to welcoming you back in the near future.

Kind regards,
Ankit Malik
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
149 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed November 30, 2012

Small, 1960's era renovated hotel with good location . Handy for Harvey Nichols and Peter Jones on Sloane Square. Rooms more than adequate although showing signs of wear and tear. Small reception area and bar. $520 a night for superior room ( booked through BA website ) with balcony including taxes and a mandatory 5% service charge. Breakfast extra. OK but surprised it's a Jumeirah.

Pros : Handy location. Good for shopping at Harvey Nichols or trendy Kings Road boutiques. Rooms are more than adequate but are now a little tired. Mine was serviced well and kept spotlessly clean. Easy to find a cab at all hours at the Sheraton at the top of Lowndes Square - a thirty second walk away. Great toiletries. Great Irish concierge.

Cons : Public areas cramped. Restaurant non-descript but expensive. Breakfast pricey . Some staff wonderful others have a slightly bored air. None of the three staff behind the front desk welcomed me when I arrived prefering to carry on talking amongst themselves. Guess that's London for you. No walk in shower - you have to clamber into the high sided tub . Bizarrely, you have to sign an indemnity form if you want a key to your balcony door.

Conclusion : More than adequate but don't expect Jumeirah service or luxury. For that you'll need to go round the corner to the Jumeirah Carlton Towers. Pleasant enough but strangely anodyne for London.

Room Tip: Probably best to book a superior on a higher floor.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KellyNebraska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahGroup, Manager at Jumeirah Lowndes Hotel, responded to this review, December 20, 2012
Dear Guest,

Thank you very much for such a detailed feedback on TripAdvisor with regards to your recent stay with us.

I am happy to know that you found the location of the hotel, quality of toiletries and the concierge service up to your standards. I will definitely pass your encouraging feedback to John- the great Irish concierge.

I understand that you were not happy with some elements of your recent stay and I apologise for the fact that we failed to live up to your expectations of Jumeirah hospitality. I regret that you were not welcomed in the normal way and fully accept that breakfast was not up to our normal standards.

I would like, if possible, to discuss the shortcomings of your stay with you and would request in the first instance that you contact me at ankit.malik@jumeirah.com

Once again, I apologise for the inconvenience during your stay but hope that I will be able to welcome you back to the hotel in the near future.

Yours sincerely,
Ankit Malik
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
228 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed November 26, 2012

This Hotel perfectly combines scale, ambience, hospitality and location. Smal but with a feeling that you are experiencing something a bit special. Great rooms, food choice in the Restaurant excellent, very polite and helpful Staff, and super location. My only issue the smell of cigarette smoke on the 4th flloor.. Apparently some gurets are permitted to take rooms with balconies for smoking. Not a good feature as it wafts along the corridors and they are obviously flouting the privlege.That said, would definitely be returning.

Room Tip: Upgrade to Executive...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RollerCoaster999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahGroup, Manager at Jumeirah Lowndes Hotel, responded to this review, December 20, 2012
Dear Guest,

Greetings from Jumeirah Lowndes Hotel.

Thank you very much for such a detailed feedback pertaining your recent stay with us.
It is a pleasure to know that you enjoyed the hotel and the services provided. I am sorry to hear that your stay was affected by the smell of cigarettes. Please be advised that the hotel is completely non smoking. Guests with executive rooms are only allowed to smoke on the balcony although it appears that a guest was obviously not abiding by these rules and I apologise that this impacted your stay.

Once again thank you very much for your patronage and i look forward to welcoming you back with us very soon! Wishing you a merry christmas and a fabulous 2013.

Sincerely,
Ankit Malik
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Lowndes Hotel

Property: Jumeirah Lowndes Hotel
Address: 21 Lowndes Street, London SW1X 9ES, England
Location: United Kingdom > England > London > Belgravia , Victoria
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#131 Business Hotel in London
#182 Luxury Hotel in London
#207 Romantic Hotel in London
#269 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jumeirah Lowndes Hotel 5*
Number of rooms: 87
Official Description (provided by the hotel):
The boutique Jumeirah Lowndes Hotel is situated in London’s leafy and fashionable Belgravia village. Each of the 87 bedrooms has been beautifully finished in contemporary style and boasts complimentary high speed wired and wireless internet connection, nespresso coffee machine, plasma television, and iPod dock. The hotel features Lowndes Bar & Kitchen - a relaxed restaurant offering all-day dining - and in summer, the Terrace for al fresco dining. Guests also enjoy complimentary access to The Peak Health Club and Spa, located across the road at our sister hotel, Jumeirah Carlton Tower which features full gym equipment, 20m indoor swimming pool and beauty treatments. ... more   less 
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Also Known As:
Jumeirah Lowndes London
Hotel Jumeirah Lowndes
Jumeirah Lowndes Hotel London, England

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