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“Won't be coming back”
Review of The May Fair Hotel

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The May Fair Hotel
Ranked #220 of 1,067 Hotels in London
Certificate of Excellence
UK
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Won't be coming back”
Reviewed December 7, 2008

My wife and I booked the Mayfair Hotel for a pre-Christmas shopping trip. We paid £280 for what was described as a deluxe double. We were fairly realistic and weren't expecting anything particularly flash, in termsof the room, for £280 in Mayfair just before Christmas. However, the hotel and the room let itself down on a number of counts:

(i) we arrived by car and I asked for it to be valet parked - the doorman said that they were busy and I should stand by my car for 10 mins and he'd then come and take it. I parked it in the ncp around the corner myself;
(ii) the room was poor. Paint peeling off the walls in places, the tv didn't work properly, a dirty cushion on the bed and the paltry mini bar didn't cool its contents sufficiently for the contents to be pleasurably drunk;
(iii) I phoned reception to see whether we could pay more for a better room but was told the hotel was full. I said that we would stay in the room but pointed out the faults mentioned above and asked them to be reported to the duty manager - it would have been nice for the duty manager to acknowledge my feedback but I received no contact at all

The overall experience was similar to staying in a buget hotel but not at budget hotel prices - won't be returning.

  • Liked — good bar
  • Disliked — poor quality of room
  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank happytraveller483
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Yorkshire
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 14, 2008

This was our sixth stay at this hotel since its refurb in 2005, over the remembrance sunday weekend, and yet again we were not disappointed. We arrived at 1pm having used the on-line check-in facility and were immediately accommodated in our rooms. The rooms were as usual immaculate. We take breakfast in our room, and it is always excellent. The cheese selection to accompany the continental choice, which is my preferred option, is amazing. The table arrives at the time we request and is removed promptly. Housekeeping is excellent and the extra touches like the shoeshine service are always efficient. On arriving back at the hotel on our first night I found a card from the Manager and a complimentary selection of fruit and bottled water which was very much appreciated. Obviously this is an upscale hotel and the rates reflect this, but I would have no hesitation recommending this hotel. Its location alone is worth the rate! That said, I wouldn't choose this property if I wasn't completely satisfied, and I am glad to say that the Radisson Edwardian Mayfair does not disappoint.

  • Liked — Location and Quality
  • Disliked — Nothing!
  • Stayed November 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SimonRN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
2 reviews
Reviewed November 10, 2008

stayed 2 nights from 7/11/08. Myself and a blind lady with learning difficulties. Arrived an hour early for check in to see if any chance of getting in early. Room not ready but staff very apologetic. We went for a walk and arrived back at 1.50pm but room still not ready so we said not a problem and we just said we would have a seat till room ready. Staff really nice and relations manager came and saw us and was so nice saying room ready in 10 mins and that she would come and take us up then. She was back within 3 mins and took us up to our room and then proceeded to show us how to work everything and asked if there was anything else she could get for us? there wasn't but she still left us her direct number in case there was anything i thought off. We went out later on for dinner and some shopping and on our return there was a fruit basket and a bottle of water with compliments of the hotel for our troubles earlier. Anytime i went to reception desk during our stay they knew my name and always went out of their way to speak to my client. Lovely staff and beautiful room only gripe i had was some arrogant guests who thought they could treat staff like [----]. and push past my client because she wasn't quick enough!

  • Liked — friendly staff. good with people with disabilities
  • Disliked — some other residents!
  • Stayed November 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kkenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed November 7, 2008

We chose this hotel as it looked super on the website and was conveniently located for everything we wanted to do that weekend.

It is tucked away behind Piccadilly so traffic noise is thankfully muffled.

Parking was a bit of a problem as they didnt have a car jockey at hand, but we eventually found somewhere suitable.

The reception area of the hotel is not as glamorous as the website predicted but still pleasant The room was exactly as expected, clean and comfortable. Shower room very small but functional.

The staff were polite except for our return on Sat night at 2300hrs. We were refused entry into the bar, even as residents, as they were calling last orders.

We didnt chose to eat at the hotel as there are plenty of good restaurants and cafe's nearby.

  • Liked — conveniently located
  • Disliked — not able to use hotel bar
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank pascha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GLASGOW
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 18, 2008

Stayed at this hotel for 1 night with my family. Check in was speedy, and we had a very large room with 2 King Size beds, it was the most spacious hotel room I have ever seen! There were 2 bathrooms, one with bath and shower which also incorporated walk in wardrobe other had shower. The room was fairly clean although the marble areas around the bath and shower could have done with a good clean.

We ordered room service as we were rushing to get ready for an event and didn't have time to eat out for lunch, it was overpriced and of standard quality which is probably to be expected in a London Hotel.

Our room faced to the side of the hotel looking into trendy London restaurant Nobu. There were lots of paparazzi outside and we were told they were paking pics of the cast of High School Musical who were eating at Nobu.

We settled down in the very comfy beds for a good nights sleep only to be awakened at 3.15am by a very drunk guest (who we had seen 3 hours earlier in the hotel lobby) who thought our room was his and persisted in ringing the door bell for 10 minutes before we answered. Needless to say we were not happy, no apology from this very rude man but that isn't the fault of the Hotel.

We went down for breakfast the next morning (this was included in our room price) the breakfast was a choice of cold buffet or a hot cooked breakfast. We went for the buffet, muffins, pastries, cereal, cold meat, cheese, and toast were available. Breakfast was lovely except for the table of men sitting behind us having a business meeting whom we had to ask to refrain from using bad lanauge as we had children at the table.

All in all, we would stay here again but only if we knew our 3.15am visitor wasn't on the premises!

  • Liked — Location, 5 min from tube and 10 min to Buckingham Palace.
  • Disliked — Nothing, about the accommodation was bad.
  • Stayed October 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank TINKGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Missouri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 13, 2008

My husband and I looked forward to a romantic getaway weekend in London at a 5 start hotel. When we checked in we specifically asked for a quiet room with a view. We were taken to room 828 at what we were told was the top floor of the hotel.The room looked out onto a wall and the building next door. The carpet was worn and stained and we did not have a tub in our bathroom. After a wonderful dinner on James Street we returned to the hotel and fell asleep around 11 pm. At 2:30 am the peace and quiet of the 8th floor was shattered by loud trance music coming from the penthouse suite on the 9th floor. At one point the music became so loud that the closet doors were rattleing in their frames.. My husband promptly called the night manager who said he had received other complaints and was on his way up. The music stopped for all of 10 minutes and then started again and continued until 7:15 am when it sounded like a guest in another room banged on the ceiling quite loudly. We then went back to sleep (as we had been up all night) and got a late start on our days sightseeing. Immediately upon entering the lobby in the morning we sought out the day manager and explained the horrible night we had. He proceeded to ask if the night manager had called to check back with us or offered to move us to a different room and we said we never heard from the night manager. He also stated that the policy of the hotel is quiet after 11 pm but I guess that only applies to the guests not in the penthouse. The day manager called the penthouse "their finest room". So much for everyone elses peaceful enjoyment!! Due to our lack of sleep, we had to return to the hotel at 3pm to take a much needed nap and were promptly disturbed by a housekeeping supervisor who asked if the room had been properly cleaned. She then proceeded to check every room in the hall-letting the door slam to each and every room! Half an hour later it was the mini bar crew coming into the rooms to restock and again slamming each and every door!!! Where is the quiet we requested??? The day manager did provide us with a complementary fruit tray with bottled water and a dinner for two in the hotel restaurant-only after we demanded to be compensated for our horrible experience. We have stayed at other wonderful 4 star hotels in London and have had better experiences. Nice place, but our needs (and the needs of room 826 and 824) were outweighed by the highrollers in the penthouse.

  • Liked — Location
  • Disliked — Cared more for the high rollers than the average traveler
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mizzoucns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 8, 2008

We booked to see Billy Elliot the musical, so thought it would be nice to indulge ourselves a little more while we were in London, hence the May Fair.
I can only say that it is everything you expect it to be and then a whole lot more ...

  • Liked — The bed
  • Disliked — The price of the food in the restaurant.
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulnet12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The May Fair Hotel

Property: The May Fair Hotel
Address: Stratton Street, London W1J 8LT, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Casino Hotel in London
#48 Spa Hotel in London
#108 Business Hotel in London
#126 Family Hotel in London
#150 Romantic Hotel in London
#167 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The May Fair Hotel 5*
Number of rooms: 406
Official Description (provided by the hotel):
The luxurious May Fair Hotel is located in sophisticated Mayfair, resurgent again as London's true luxury quarter. The May Fair puts you in a peaceful spot right in the heart of the West End, between all the great parks, theatres, galleries and attractions of London and with direct underground links to Canary Wharf. ... more   less 
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Also Known As:
May Fair London
Mayfair Hotel London
May Fair Hotel London
The May Fair Hotel London, England

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