We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good but aim for better”
Review of The May Fair Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
The May Fair Hotel
Ranked #214 of 1,064 Hotels in London
Certificate of Excellence
Brussels, Belgium
Level Contributor
94 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Good but aim for better”
Reviewed June 1, 2014

The location of the May Fair is absolutely fantastic and this is probably the strongest feature of this property, along with the rooms if you get the suite. My stay was very comfortable. In my room, the bed was very comfortable and the room itself was spacious so was the bathroom. The lobby is opulent and grand yet it lacks charm. And this is where I would like to recommend a few improvements because this hotel has it all to become a prime spot among the big ones in the city:
- Friendlier service and a little more personalized- even some effort to call clients by their last name at check-in and check-out would help (it is a huge machine!) and it is hit or miss.
- Better wifi: not reliable in the room, it kept cutting and disappearing.
- Very confie rooms amenities but wifi not always reliable weak signal or disappears.
- Clients should NOT be paying for adapters in the rooms when they are paying such a hefty nightly rate...

To end on a (very) positive note: breakfast is good and even better was Philemona (hope the spelling is right). She was my breakfast server and she is just fantastic! I really hope the management reads this: Philemona is why my rating is 4 and not 3 stars. She genuinely talked to clients and this is the one big thing missing from the May Fair.

Room Tip: Aim for the higher floors to avoid any noise from the street if you are on the street side
See more room tips
  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flying M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May811, General Manager at The May Fair Hotel, responded to this review, June 2, 2014
Thank you for your review and I was pleased to hear you enjoyed your overall stay with us.
Thank you also for your constructive feedback which I will most certainly take on board and discuss with my Heads of Department.
We very much hope to welcome you back in the near future.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

4,355 reviews from our community

Traveler rating
    2,290
    1,067
    510
    277
    211
See reviews for
662
1,750
222
966
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (526)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 1, 2014

just wanted to say that my stay at The May Fair was lovely. Even with a critical eye there was nothing to fault. The room was beautiful (705) – thank you. Wow – the bed is so comfortable with the mattress topper on. Housekeeping – spotless!
Thanks for looking after us . You made us feel like real VIP's.The staff was wonderful, helpful and kind at reception.
We had room service this morning and the food and service were both excellent.The breakfast’s were delicious and enormous.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May811, General Manager at The May Fair Hotel, responded to this review, June 6, 2014
Dear Zana,
Thank you so much for your kind review and delighted to hear how much you enjoyed your stay with us. Your compliments were a pleasure to read and we very much look forward to welcoming you back again soon.
With my warmest wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utah, United States
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 31, 2014

We stayed at the May Fair for 2 nights. Excellent, attentive service. The hotel is in a nice location, within walking distance of many West End sites. Tube stop less than one block from hotel goes directly to LHR airport. Quiet room. Cannot comment on food, but lots of energy around the lobby & bar area.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brian987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May811, General Manager at The May Fair Hotel, responded to this review, June 2, 2014
Dear Brian,
Thank you for your review and I was so pleased to hear you enjoyed your stay with us.
Thank you for your kind compliments and we do hope to welcome you back very soon.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 30, 2014

We chose the location to be within walking distance of our early business appointment the following morning, but this hotel is really well located for leisure too. Just a stroll from Piccadilly, Park Lane and Oxford Street, you are in walking distance of most of the West End.

Having arrived into London off an overnight flight from the USA we were pleased that our rooms were available from 12 noon as requested. Sophie, the guest relations manager, did an excellent job in arranging our two interconnecting rooms in a quiet part of the 5th floor. They were both spacious, comfortable, well equipped and with awesome bathrooms. My one and only gripe was that the fridge was so full of auto-vend drinks that no room remains for any of the guests own supplies. A small point which could be easily rectified.

We didn't eat at the hotel, having booked dinner near the theatre, but both the restaurant and bar looked very inviting.

We set off for our meeting the following morning and left everything in the hands of the concierge. They arranged to store our luggage until we returned to collect it mid afternoon and it was all waiting when we returned to collect it by car at 3pm. Our luggage was loaded within a minute or so of our arrival and we were on our way.

It was a short but very pleasant stay and we received some excellent, friendly service.

We would definitely return when our travel plans include another visit to London.

Room Tip: Go for an outward, street facing room if possible away from the elevators. We had 524 and 526 and h...
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May811, General Manager at The May Fair Hotel, responded to this review, June 2, 2014
Thank you for your review and I was pleased to hear you enjoyed your stay with us and thank you for your kind compliments.
I have taken note of your additional feedback and would like to thank you for bringing this to my attention.
We do hope to welcome you back soon.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton on Trent
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 28, 2014

Recently stayed at this Hotel for just one night. Service good . Food very good. Room although spacious was too hot and A/C did not cool it down which spoiled sleep. Room not well thought out . Had to plug in kettle on the other side of the room on the carpet!!! Also no dressing table in the room. Pretty poor for a Hotel supposedly of this calibre. Not five star.. When I mentioned these matters to member of staff on checkout I was told I should have booked a higher grade room. Not the answer I would expect from a member of staff in my business.will not be staying at this Hotel again.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May811, General Manager at The May Fair Hotel, responded to this review, May 29, 2014
Dear Frank,
Thank you for your review and I was pleased to hear you enjoyed your overall stay with us.
I have taken note of your additional feedback and thank you for bringing this to my attention. The answer you received from one of our Receptionist's is completely unacceptable and please do accept my personal apologies for this.
We do hope this will not deter you from returning to The May Fair on a future occasion.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, New Hampshire
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 27, 2014

We stayed here for 4 nights. The location is great. The staff are exceptionally attentive and thoughtful. Our suite was comfortable and spacious. I was thrilled that the "free" internet worked quickly and flawlessly. The Bose system in the room allowed us to listen to our own music. Two things about room 207: if there is a party/reception downstairs with music, you will be able to determine the names of the songs being played, but probably won't be able to sleep. When we complained at 10:45 PM, we were given a quieter room to sleep in, which was great service. Also, it is impossible to take a shower without creating a flood on the bathroom floor. Be sure to have an extra towel handy to put down as the floor is quite slippery when it is wet.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May811, General Manager at The May Fair Hotel, responded to this review, May 29, 2014
Dear Laura,
Thank you for your kind review.
I was delighted to hear you enjoyed your stay with us and hope to welcome you back again soon.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 27, 2014

I had my first contact with this hotel via an e-mail prior to arriving asking if there was anything they could do or arrange for our stay of 5 nights in order to make it more comfortable. I liked that and actually did use the concierge service before my arrival. The hotel is lovely, luxurious and seems well run. Our room was upgraded to a junior suite as ours was not ready when I arrived very early after 26 hours flying! It was really large, very nicely decorated and really superbly appointed with a walk in wardrobe, huge bathroom with lovely smellies and lots of fluffy towels, slippers and so on. It was very quiet on the back of the building and we heard no noise from either neighbouring rooms or the corridor. Room service dinner was lovely and even hot, breakfasts were a comprehensive spread with eggs cooked to order and a mix of help yourself and table service and the lovely Ana presiding over it all with a smile. I was also really appreciative of the service offered by all the staff at the concierge desk who were unendingly helpful, pleasant and knowledgeable sending us to great restaurants and helping with anything and everything. I know it is there job but really, they were so great and happy to help. It is certainly fairly pricey (especially converting Aussie dollars) but really, given the quality and location to EVERYTHING it was worth it without question to us. We are definitely returning to the May Fair Hotel.

Room Tip: Do check the price of a glass of wine in the bar! Other half nearly fainted at the 70 odd pounds fo...
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May811, General Manager at The May Fair Hotel, responded to this review, May 29, 2014
Dear Catherine,
Thank you so much for your kind review and I was so pleased you and your husband enjoyed your stay with us here at The May Fair in London.
It was a pleasure to look after you and thank you for your kind compliments about the Concierge team.
We very much look forward to welcoming you back soon.
With my best wishes,
Inderneel Singh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
Mayfair
Flemings Mayfair
Flemings Mayfair
#172 of 1,064 in London
4.5 of 5 bubbles 1,633 reviews
Mayfair
Holiday Inn London Mayfair
Holiday Inn London Mayfair
#379 of 1,064 in London
4.0 of 5 bubbles 2,145 reviews
Mayfair
The Chesterfield Mayfair
The Chesterfield Mayfair
#14 of 1,064 in London
5.0 of 5 bubbles 3,093 reviews
Show Prices
Show Prices
Show Prices
Mayfair
Brown's Hotel
Brown's Hotel
#21 of 1,064 in London
4.5 of 5 bubbles 1,376 reviews
Mayfair
InterContinental London Park Lane
St. James's
The Ritz London
The Ritz London
#26 of 1,064 in London
4.5 of 5 bubbles 3,419 reviews
Show Prices
Show Prices
Show Prices

Been to The May Fair Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The May Fair Hotel

Property: The May Fair Hotel
Address: Stratton Street, London W1J 8LT, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Casino Hotel in London
#48 Spa Hotel in London
#108 Business Hotel in London
#126 Family Hotel in London
#150 Romantic Hotel in London
#163 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The May Fair Hotel 5*
Number of rooms: 406
Official Description (provided by the hotel):
The luxurious May Fair Hotel is located in sophisticated Mayfair, resurgent again as London's true luxury quarter. The May Fair puts you in a peaceful spot right in the heart of the West End, between all the great parks, theatres, galleries and attractions of London and with direct underground links to Canary Wharf. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, Hotwire, Cancelon, Agoda, TravelUp, Priceline, Cheap Tickets, TripOnline SA, getaroom.com, HotelQuickly and Hotel.de so you can book your The May Fair Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
May Fair London
Mayfair Hotel London
May Fair Hotel London
The May Fair Hotel London, England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing